Program Review-Assessing Employee Performance

Question 1

The development of performance assessment techniques usually begins with a job_____, which is a systematic method for collecting the information needed to develop a job description and appropriate _________(job performance) measures.

Answer 1

analysis

Criterion

Question 2

This technique should not be confused with a job_____, which is conducted specifically to set wages and salaries and is often used to establish ________worth.

Answer 2

evaluation

comparable

Question 3

_______criterion measures include direct measures of production and personnel data.

Answer 3

Objective

Question 4

Subjective criterion measures often take the form of_____, which are most often completed by_______.

Answer 4

rating scales

the employee’s supervisor

Question 5

Criterion____refers to the extent to which a criterion measure actually measures the ultimate criterion.

Answer 5

relevance

Question 6

Criterion______occurs when a rater’s knowledge of a ratee’s performance on the predictor affects how the rater evaluates the ratee on the criterion.

Answer 6

contamination

Question 7

Relative techniques include the _________technique, which is time-consuming when there are many employees to rate, and the _____technique, which resembles “grading on the curve.”

Answer 7

paired comparison

forced distribution

Question 8

Absolute techniques include the_______technique,which entails creating a checklist that consists of specific behaviors associated with successful and unsuccessful job performance, and BARS, a type of graphic rating scale that attempts to reduce rater biases by anchoring points on the scale with _________.

Answer 8

Critical incident

behavioral anchors(critical incidents)

Question 9

Unfortunately, rating scales are susceptible to a number of rater biases. The____bias occurs when a rater tends to use the mid-range of the rating scale for all ratees, while the____occurs when a rater’s rating of an employee on one dimension of performance affects how the rater rates the employee on all other dimensions.

Answer 9

Central tendency

halo bias

Question 10

Rater biases can be alleviated through rater training and incorporating critical incidents into the rating scale. With regard to the former, _______training is particularly effective because it provides raters with a common conception of what constitutes effective and ineffective job performance.

Answer 10

Frame-of-reference