Work Attitudes

Question 1

What is Job Satisfaction?

Answer 1

The collection of attitudes that people have about their job

“A pleasurable, positive emotional state resulting from the appraisal of one’s job or job experience”

Question 2

What are the two Aspects of job satisfaction?

Answer 2

1. Facets of satisfaction:
   -work
   -compensation
   -boss
   -cowroker
   -promotions
   (all treated independently)
2. Overall Satisfaction: Average or total of the attitudes that individuals hold towards various facets of their job.
   (Measured using Likard 1-7 scale or non-verbal face scale less often)

Question 3

What two elements interact to determine worker satisfaction?

Answer 3

The individual worker themselves, and the job Situation they find themselves in

Question 4

What characteristics of the worker themselves come into play with job satisfaction?

Answer 4

Dispositional Factors-
High Extraversion, conscientiousness -> high satisf.
High neuroticism-> lower satisf.

Mood & Emotions-
Emotional contagion-> if few people are extreme, that sentiment spreads.
Groups conform on emotions

Belief and Value Discrepancy-
Does your work go contrary to your beliefs? Do you value the outcome of your work

Fairness-
Distributive wrt resources, rewards or no?
Procedural fairness with processes and raises, promotions, layoffs, work assignments.

Question 5

What characteristics of the work Situation have an effect on Job Satisfaction?

Answer 5

Challenging work
Need good balance
Motivation theories

Adequate compensation
Not necessarily abt money

Career opptnty

Rlnshp with coworkers

 - Working with people who you like, friendly, cheerful, upbeat -> more satisf in lower-tier careers
 - Higher cognitiv performance based job: liking ppl doesnt matter. Do they help u ahcieve your goals? Higher tier careers

Question 6

Ho do Job Satisfaction and Job performance relate?

Answer 6

They do not relate directly. Performance is a complex measure often a function of ability and motivation.

Job satisfaction affects motivation but not abilities

Question 7

Where is the effect of job satisfaction most apparent?

Answer 7

“volitional” behaviours: organizational citizenship behaviours, likelihood of voluntary absences, turnover