Week 9: Training Delivery & Training Programs

Question 1

What are the 8 Training Delivery Activities?

Answer 1

1. Develop a lesson plan
2. Choose the trainer
3. Decide on the trainees who should attend a training program
4. Determine Training material and equipment
5. Prepare the training site
6. Schedule the training program
7. Administer the training
8. Implement the training program

Question 2

What do you do when you develop the lesson plan ? (Step 1)

Answer 2

A lesson plan is blueprint that outline the sequence of activities that will take place in training program.

You would create a map, sit down with training objective and think about how you will do this, tools you will use, questions you will ask, how will participants know about program

Question 3

What are qualities of an effective trainer?

Answer 3

• subject matter expert (SME)
• ability to make the material interesting
• expressive
• engaging
• uses seductive details (stories, personal experience)

Question 4

Kirkpatrick’s 4 questions when selecting trainees (participants)

Answer 4

1. Who can benefit from training?
2. What programs are required by law or by government edict?
3. Should training be voluntary or compulsory?
4. Should participants be segregated by level in the organization, or should 2 or more levels be included in the same class? (This would depend on culture of the organization)

Question 5

What are training materials?

Answer 5

Training material are expendable items such as note pads, pens, markers. Single use items.

Question 6

What is training equipment?

Answer 6

Equipment refer to things that have a life beyond a single use, such as projectors, computers. More than 1 use.

Question 7

How to prepare the training site

Answer 7

A training site is the facility or room where training will take place .
The training site should be:
•conducive to learning
•free of noise or distraction
•set up in manner appropriate for training program
* inspect the room in advance, arrived early, be prepared

Question 8

Our class is arranged in what seating style?

Answer 8

Classroom style seating

Question 9

Cabaret style seating is good for:

Answer 9

Good for group style training, you can also work with facilitator then the group, or for case study

Question 10

Theatre style seating arrangement is good for:

Answer 10

Good for large groups, one way communication, not usually for training. E.g. Ted talks

Question 11

Banquet style seating is good for:

Answer 11

Complete teamwork, no instructor

Question 12

Horseshoe style seating is good for:

Answer 12

Creating a friendly environment, you will need desk for teamwork

Question 13

When you schedule a training program you should keep in my mind 3 things

Answer 13

1. Accommodating participants
2. Availability of instructor
3. Massed vs. Distributive practice ( all at once or broken into more than one session)

Question 14

What do you do in the 7th step of the training delivery activities - administer the training

Answer 14

When you administer the training you are coordinating all the people and materials involved in training

Question 15

Gagne’s 9 events of instruction

Answer 15

1. Gain attention > why are they learning
2. Describe objective > how this training will relate to their job
3. Stimulate recall of prior knowledge> reflect on existing knowledge and experience
4. Present material to be learned
5. Provide guidance for learning
6. Elicit performance practice (role play, games, simulations)
7. Provide informative feedback
8. Assess performance
9. Enhance retention and transfer

Question 16

Primacy and Recency Effect

Answer 16

During conversation the first and last words are remember more. This should influence how you design training activities. The middle should be attractive e.g. Real life stories.

Question 17

what do you do in last step of the training delivery activities- implement training

Answer 17

Do what you said you would do

Question 18

Tell them what you are going to tell them is ____ effect

Answer 18

Primacy effect

Question 19

Tell them what you told them is ______ effect

Answer 19

Recency effect