Week 13: Management Development & the Future of Training

Question 1

How does Management training DIFFER from Employee training?

Answer 1

• Management development focuses on “people skills”
• Managerial development relies heavily on experiential
  techniques
• Managerial behaviours are highly influenced by the
  manager’s personality and preferences
• Management development is a longitudinal and gradual process

Question 2

Horizontal Development is

Answer 2

The Skills to do the job (Employee Training)

Question 3

Vertical Development is

Answer 3

How to function at increasing levels of authority (Manager Training)

Question 4

What are the 5 Key Leadership Practices outlined by Kouzes and Posner?

Answer 4

1. Role modelling
2. Inspiring a shared vision
3. Challenging the status quo
4. Encouraging
5. Recognizing the contributions of others

Question 5

What element of Leadership is missing from Kouzes and Posner’s 5 key Leadership Practices?

Answer 5

Creating an environment of TRUST, BELONGING and SUPPORT.

Question 6

What are the 5 steps in Emotional Intelligence? (MESSI)

Answer 6

1. Self-awareness
2. Self-control
3. Motivation or drive
4. Empathy
5. Interpersonal skills

Question 7

True or False:

The KATZ model of management vs. skills says that Top-, Middle- and First-line management all require an equal (large) amount of Human Skills

Answer 7

TRUE

Question 8

As you progress upward in Management (First Line MGR, to Middle MGR to Top MGR) the need for technical skills [BLANKS]

Answer 8

DECREASES - you are able to delegate these out, instead, you will have equal amounts of Human Skills needed and more Conceptual Skills needed

Question 9

a) Problem solving and decision making
b) Planning skills
c) Performance management and goal setting

The above are examples of what kind of skills?

Answer 9

Conceptual Skills

Question 10

a) Communication
b) Managing conflict
c) Managing stress

The above are examples of what kind of skills?

Answer 10

Interpersonal Skills

Question 11

Leadership Pipeline Model (On Exam)

Before you go through the first passage (an initial Promotion to Managing others, First, you have to master

Answer 11

Managing Yourself (Lvl 1)

Question 12

Being a “Manager of Yourself” means showing these skills

Answer 12

Time management, effective communication, teamwork skills, technical, etc

Question 13

Performance management,
coaching and feedback,
delegation, etc

These duties are an example of someone who…

Answer 13

Manages Others (Lvl 2)

Question 14

Managing complexity, visionary
leadership, executive presence,
etc

These duties are an example of someone who…

Answer 14

Manages Managers (Lvl 3)

Question 15

As you progress along in your career, following the Leadership Pipeline Model, things become more [BLANK] because different BLANKS are needed and each company requires different skills

Answer 15

As you progress along in your career, following the Leadership Pipeline Model, things become more COMPLEX because different SKILLS are needed and each company requires different skills

Question 16

We need to use what kind of Training Method when developing Leadership / Management Training Programs?

Answer 16

The 10 - 20 - 70 Model - and when we design, we need to think carefully about what skills are needed at each level (especially as you progress up the pipeline)

Question 17

The below are examples of what:

Executive MBA Program, corporate university e.g
BMO’s Institute for Learning in Canada

Answer 17

Management Education programs

Question 18

The Goal of Management Education Programs is to

Answer 18

Develop a broad range of knowledge, principles, and general conceptual activities relevant to the management role

Question 19

In the FUTURE of L & D, which is more of a priority:

Training or Learning?

Answer 19

Learning

…which is 2-way and Learner - led (rather than training which is 1 - way and instructor-led). Lifelong learning will be hugely important as 85% of the jobs that will exist in 2030 haven’t been invented yet.

Question 20

In the FUTURE of L & D, which is more of a priority:

T&D Department Control or Learner Control

Answer 20

Learner Control

… T&D Dept. less focused on forcing people to complete training and have them report all of their trainings - instead, when learning is learner-led, there is more motivation - no longer “KNOWLEDGE KEEPERS” instead, “LEARNING FACILITATOR”

Question 21

In the FUTURE of L & D, which is more of a priority:

T & D professionals acting as an Order Taker or as a Consultant?

Answer 21

Acting as a Consultant.

… this way, L & D Professionals will be taken seriously - they can address problems with mgmt, and help strategically find solutions rather than run training sessions that do not address the actual issues.

Question 22

In the FUTURE of L & D, which is more of a priority:

Blended Learning or Classroom training?

Answer 22

Blended Learning

… remember the 10 - 20 - 70 model and how much (90% ) is either Relationship or Experience Based learning

Question 23

In the FUTURE of L & D, which is more of a priority:

Training and Facilitation

OR

Social Learning?

Answer 23

Social Learning

Question 24

In the FUTURE of L & D, which is more of a priority:

School-based Learning

OR

Life-long Learning?

Answer 24

Life-long learning.

Question 25

According to the Evolution of Learning, before 2000, all training was instructor led class room training. This moved to include what else in 2000 – 2005

Answer 25

E-learning

Question 26

According to the Evolution of Learning, After 2000 - 2005 ( which had both Classroom ILT and E-learning) in 2005-2008, what else was added

Answer 26

Blended Learning (E-learning + ILT)

Question 27

According to the Evolution of Learning, Presently (2008 - Now) there has been a marked shift AWAY from Formal Learning with an Individual Focus and TOWARD Social Learning with a Group Focus - this now includes:

Answer 27

Classroom ILT
E-learning
Blended (E-learning + ILT)

AND

Collaborative, Enterprise-wide learning

Question 28

What is this an example of?
 «We can help you with that. When can
we meet to discuss the Project?»
 Prepare for the meeting.
 Show empathy.
 Smile, listen, be positive.
 Ask questions to understand.
 Present alternative solutions.
 Guide through the process.

Answer 28

Acting as a Consultant rather than an Order Taker