Week 13: Management Development & the Future of Training Flashcards
How does Management training DIFFER from Employee training?
- Management development focuses on “people skills”
- Managerial development relies heavily on experiential
techniques - Managerial behaviours are highly influenced by the
manager’s personality and preferences - Management development is a longitudinal and gradual process
Horizontal Development is
The Skills to do the job (Employee Training)
Vertical Development is
How to function at increasing levels of authority (Manager Training)
What are the 5 Key Leadership Practices outlined by Kouzes and Posner?
- Role modelling
- Inspiring a shared vision
- Challenging the status quo
- Encouraging
- Recognizing the contributions of others
What element of Leadership is missing from Kouzes and Posner’s 5 key Leadership Practices?
Creating an environment of TRUST, BELONGING and SUPPORT.
What are the 5 steps in Emotional Intelligence? (MESSI)
- Self-awareness
- Self-control
- Motivation or drive
- Empathy
- Interpersonal skills
True or False:
The KATZ model of management vs. skills says that Top-, Middle- and First-line management all require an equal (large) amount of Human Skills
TRUE
As you progress upward in Management (First Line MGR, to Middle MGR to Top MGR) the need for technical skills [BLANKS]
DECREASES - you are able to delegate these out, instead, you will have equal amounts of Human Skills needed and more Conceptual Skills needed
a) Problem solving and decision making
b) Planning skills
c) Performance management and goal setting
The above are examples of what kind of skills?
Conceptual Skills
a) Communication
b) Managing conflict
c) Managing stress
The above are examples of what kind of skills?
Interpersonal Skills
Leadership Pipeline Model (On Exam)
Before you go through the first passage (an initial Promotion to Managing others, First, you have to master
Managing Yourself (Lvl 1)
Being a “Manager of Yourself” means showing these skills
Time management, effective communication, teamwork skills, technical, etc
Performance management,
coaching and feedback,
delegation, etc
These duties are an example of someone who…
Manages Others (Lvl 2)
Managing complexity, visionary
leadership, executive presence,
etc
These duties are an example of someone who…
Manages Managers (Lvl 3)
As you progress along in your career, following the Leadership Pipeline Model, things become more [BLANK] because different BLANKS are needed and each company requires different skills
As you progress along in your career, following the Leadership Pipeline Model, things become more COMPLEX because different SKILLS are needed and each company requires different skills
We need to use what kind of Training Method when developing Leadership / Management Training Programs?
The 10 - 20 - 70 Model - and when we design, we need to think carefully about what skills are needed at each level (especially as you progress up the pipeline)
The below are examples of what:
Executive MBA Program, corporate university e.g
BMO’s Institute for Learning in Canada
Management Education programs
The Goal of Management Education Programs is to
Develop a broad range of knowledge, principles, and general conceptual activities relevant to the management role
In the FUTURE of L & D, which is more of a priority:
Training or Learning?
Learning
…which is 2-way and Learner - led (rather than training which is 1 - way and instructor-led). Lifelong learning will be hugely important as 85% of the jobs that will exist in 2030 haven’t been invented yet.
In the FUTURE of L & D, which is more of a priority:
T&D Department Control or Learner Control
Learner Control
… T&D Dept. less focused on forcing people to complete training and have them report all of their trainings - instead, when learning is learner-led, there is more motivation - no longer “KNOWLEDGE KEEPERS” instead, “LEARNING FACILITATOR”
In the FUTURE of L & D, which is more of a priority:
T & D professionals acting as an Order Taker or as a Consultant?
Acting as a Consultant.
… this way, L & D Professionals will be taken seriously - they can address problems with mgmt, and help strategically find solutions rather than run training sessions that do not address the actual issues.
In the FUTURE of L & D, which is more of a priority:
Blended Learning or Classroom training?
Blended Learning
… remember the 10 - 20 - 70 model and how much (90% ) is either Relationship or Experience Based learning
In the FUTURE of L & D, which is more of a priority:
Training and Facilitation
OR
Social Learning?
Social Learning
In the FUTURE of L & D, which is more of a priority:
School-based Learning
OR
Life-long Learning?
Life-long learning.
