Week 1: Organizational Learning / T & D Process

Question 1

Observable KSAs (knowledge-skills-attitudes) defined in terms of the behaviors needed for successful job performance are

Answer 1

Competencies

Question 2

With technology advancing at a rapid pace and 85% of jobs not even being invented yet, what are some examples of Core Competencies to be successful in the future?

Answer 2

1. Adaptability
2. Learning Agility
3. Curiosity
4. Critical Thinking
5. Creativity
6. Decision Making
7. Communication
8. Collaboration
9. Persistence
10. Social / Cultural Awareness

Question 3

The Performance Management Process is cyclical and involves:

Answer 3

1- Setting Performance Expectations and Goals
2- Then, Monitoring Performance and Giving Feedback
3- Doing Performance Evaluations / Consequences
4- Employee Development and Training (then back to 1)

Question 4

Formal and planned efforts that allow employees to
acquire knowledge, skills, and abilities (KSAs) to improve performance in their current job
(short-term focus).

Answer 4

Training

Question 5

formal and planned efforts to help
employees acquire KSAs required to perform future job
responsibilities, i.e., career goals and organizational
objectives (longer-term focus)

Answer 5

Development

Question 6

What is the main difference between Training & Development?

Answer 6

Training is SHORT TERM ORIENTED and Development is LONG TERM ORIENTED

Question 7

What is the function/purpose of Training & Development (3)?

Answer 7

1 - Organize and facilitate training and development.
2- Expedite acquisition of the knowledge, skills, and abilities required for
effective job performance.
3- Provide employees with career growth opportunities consistent with organizational goals, objectives, and strategies

Question 8

Learning that is structured and planned by the organization

Answer 8

Formal Learning

Question 9

Learning that occurs naturally as part of work and is not

planned or designed by the organization

Answer 9

Informal Learning

Question 10

What are the 2 types of Workplace Learning?

Answer 10

Formal and Informal

Question 11

Of the 2 types of Learning, which is more effective?

Answer 11

Informal

Question 12

List the 5 Disciplines of a Learning Organization

Answer 12

1. Personal Mastery - everyone is a learner!
2. Shared Vision - a picture of the future that everyone agrees on
3. Mental Models - examining personal MMs
4. Team Learning - People Learn and think and act together
5. Systems Thinking - Viewing the Organization as a whole

Question 13

an organization that creates, acquires, organizes, shares and retains information and knowledge, and uses new information and knowledge to change and modify its behaviour in order to achieve its objectives and improve its effectiveness.

Answer 13

A LEARNING ORGANIZATION

Question 14

Define a Learning Organization

Answer 14

an organization that creates, acquires, organizes, shares and retains information and knowledge, and uses new information and knowledge to change and modify its behaviour in order to achieve its objectives and improve its effectiveness.

Question 15

What does ADDIE stand for in the ADDIE MODEL?

Answer 15

A- ANALYSIS
D- DESIGN 
D- DEVELOPMENT
I- IMPLEMENT
E- EVALUATE

Question 16

In the ADDIE Model, what happens in the Analysis Phase?

Answer 16

• Needs analysis, requirements outlined, tasks, participants current capabilities

Question 17

What are some ENVIRONMENTAL FACTORS that impact the context of T & D?(8)

Answer 17

• Laws, Technology, Demographics, Labour Market, Economy, Change, Competition and Social Climate

Question 18

What are some ORGANIZATIONAL FACTORS that impact the context of T & D? (6)

Answer 18

• Goals, Values, Structure, Culture, Strategy, Leadership

Question 19

What are some factors of the HRMS that impact the context of T & D? (8)

Answer 19

Recruitment, Selection, Compensation, Performance Appraisal, Health & Safety, Labour Relations, Job Analysis, HR Planning

Question 20

Training and Development helps positively impact INDIVIDUAL PERFORMANCE which increases what?

Answer 20

Organizational Effectiveness

Question 21

In the ADDIE MODEL, What happens in the first D?

Answer 21

D - Design - Learning objectives outlined, format of delivery, types of exercises and activities

Question 22

In the ADDIE MODEL, what happens during the second D?

Answer 22

D-Develop - develop a prototype and course materials - review this during a pilot session

Question 23

In the ADDIE MODEL what happens in the I phase?

Answer 23

I - Implementation - Training actually happens and is observed

Question 24

In the ADDIE MODEL, what happens in the final stage?

Answer 24

E- Evaluation - evaluate participants for their awareness, knowledge, behaviour change / overall results

Question 25

What factors influence the differences between formal and informal learning? (5)

Answer 25

Control, Relevance, Timing, Structure, Outcomes

Question 26

How do Formal and Informal Learning differ with respect to control?

Answer 26

With formal learning, the control is in the hands of the organization, whereas with informal learning, the control is in the hands of the learner

Question 27

How do Formal and Informal Learning differ with respect to Relevance?

Answer 27

Formal learning has VARIABLE relevance cause usually its designed for a group and not a specific individual whereas
with INFORMAL learning the relevance is highly specific to the needs of the individual

Question 28

How do Formal and Informal Learning differ with respect to Timing?

Answer 28

Formal - usually a delay in timing from when participants learn and when they use the knowledge
Informal - usually no delay and implemented immediately

Question 29

How do Formal and Informal Learning differ with respect to Structure?

Answer 29

Formal - Highly structured and scheduled

Informal - Unstructured and Spontaneous

Question 30

How do Formal and Informal Learning differ with respect to outcomes?

Answer 30

Formal - Tends to have specific outcomes

Informal- may not have specific outcomes

Question 31

KSAs defined in terms of behaviours needed for successful job
performance.

Answer 31

Compentencies

Question 32

Strategic Model of T&D:

Answer 32

Factors and concerns outside and inside the organization can lead to the need for new KSAs and training programs.

Question 33

Which part of the brain is responsible for the Fight or Flight response?

Answer 33

Reptilian