Week 8

Question 1

reward power

Answer 1

Conveyed through rewarding individuals for compliance with one’s wishes. E.g. Person who provides pay rises or promotions has reward power. They also have the ability to punish, used as a learner trainer tool

Question 2

legitimate power

Answer 2

Having a position of power (e.g. President). When people with less power recognise an authority when they see the person with legitimate power. Used togain compliance

Question 3

information/persuasion power

Answer 3

Having or knowing of information. This power is short term until other people know the information. used to encourage

e.g. manager has information on a specific project, others want this information to complete the project

Question 4

expert power

Answer 4

Having experience, skill and knowledge. instruct or dictate

Question 5

referent power

Answer 5

comes from being trusted or respected

Question 6

coercive power

Answer 6

Conveyed through threatening others. I.e. forcing one’s will

E.g. Boss threatening to fire you or reduce pay.

Question 7

power distance

Answer 7

extent to which less powerful members or organisations and institutions accept and expect that a power is distributed unequally

Question 8

low power distance

Answer 8

more coherency or democracy

Question 9

high power distance

Answer 9

structured and hierarchical

Question 10

interpersonal conflict

Answer 10

disagreements between connected individuals who each want something that is incompatible with what others want

Question 11

types of conflict

Answer 11

pseudo
value
ego
fact

Question 12

forcing/competing

Answer 12

i win you lose

Question 13

withdrawing

Answer 13

i lose you lose

Question 14

accomodating

Answer 14

i lose you win

Question 15

compromosing

Answer 15

i win and lose you win and lose

Question 16

collaborating

Answer 16

i win you win

Question 17

what are the stages of conflict resolution?

Answer 17

define the conflict
possible solutions
test solutions mentally and see if it works
accept solution OR reject and start agan

Question 18

mediator

Answer 18

third party that assists the parties to reach an agreement. they are a neutral facilitator and guides the parties through the process

Question 19

evaluative mediation

Answer 19

focused on providing parties with an evaluation of their case and directing them toward settlement. i.e. will express their view of what might be a fair or reasonable settlement and make formal or informal recommendations

They structure the process and directly influences the outcome.

often meet parties individually

Question 20

facilitative mediation

Answer 20

does not provide their opinion or recommendations for the situation. The mediator is in charge of the process while the parties are in charge of the outcome.

often meet with both parties present

Question 21

biased mediation

Answer 21

enter into a conflict with specific biases in favour of one party of another

Question 22

mediation / arbritration

Answer 22

begins mediation but if mediation fails become an arbiter (settles dispute)

Question 23

transformative mediation

Answer 23

Requires the parties to focus on their ‘empowerment’ values and must recognise each others’ needs, interests, values and points of views

Meet together so the parties can give each other recognition.

Aims to ‘transform’ the relationship

Question 24

what are the stages of meditation

Answer 24

intake
opening statement
agenda setting
exploration
negotiation
decision

Question 25

coalitions

Answer 25

temporary alliances increase relative power

Question 26

defiance

Answer 26

purpose noncompliance - disobeying law, protesting

Question 27

resistance

Answer 27

ambiguous noncompliance, refusing to comple