Week 11 Flashcards

1
Q

asynchronous communication

A

takes place outside of real time

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2
Q

what are the positives of asynchronous communication?

A

enables flexibility, less pressure to act or respond, can be an out of date-response

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3
Q

synchronous communication

A

takes place in the real time

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4
Q

what are the positives of synchronous communication

A

closely resembles face to face or phone calles

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5
Q

what are the negatives of synchronous communication

A

not as flexible as asynchronous

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6
Q

what are the negatives of asynchronous communication?

A

lack a sense of immediacy and drama
less immediate interaction
responses may be out of dare

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7
Q

what are the benefits of texting

A

fast, brief and instant

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8
Q

what are the disadvantages

A

lack of non-verbal cues

no interaction

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9
Q

what is a social network?

A

a group of web-based services in which a person creates a public profile which they use to communicate with other members of the service

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10
Q

what are the uses of social networking?

A

global communication, sharing, organising events

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11
Q

what are the abuses of social networking

A

oversharing, stalking, harrassment

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12
Q

what is the social information processing theory

A

that we can communicate accurate, rational and emotional messages via the media

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13
Q

what are the dangers of EMC

A

messages get lost without non-verbals
loss of meaning with text ‘speak’ and short hand (wtf, brb)
Exclusion - who cannot communicate (Elderly)
Harassment and cyber-bullying

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14
Q

what are the advantages of e-health and online health programs

A

avoids stigma
removes geographical boundaries
ease of access
patients and their families can be better informed to make decisions

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15
Q

what are the disadvantages of e-heath and online health programs

A

validity/reliability of information

barriers to access traditional services

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16
Q

what does media richness depend on?

A

amount of feedback the communicator receives
the number and nature of the cues that the channel can convey
the number and nature of hte cues that can translate
the variety of language used for conveying emotion

17
Q

what are some key e-communication skills

A

observing your communication
use reflections and questions for understanding
avoid attraction of communication in shortcuts
discern meaning - look at intent and emotion and look for cues

take care in response

  • do not respond without thought
  • use enough words to maintain ongoing relationships
  • paraphrasing messages if unsure
  • give clear responses