DEFINITIONS Flashcards

1
Q

graduate attributes

A

skills and qualities that al students are expected to develop during the course of completing their studies

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2
Q

sender

A

the person who encodes the message for delivery

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3
Q

receiver

A

the person who decodes the messages

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4
Q

message

A

the information that is encoded during an interaction

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5
Q

noise

A

physical or psychological interferences that can impact on how accurately a message is sent or received

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6
Q

context

A

the overreaching physical or psychological environment that guides how a message will be interpreted

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7
Q

denotative

A

the objective, dictionary definition of a word

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8
Q

connotative

A

the subjective meaning of a word, impacted upon by personality, past experience, context or personal circumstances

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9
Q

other-oriented

A

a perspective that is taken during communication where your focus is on the needs of wants of the other person and not your own needs or wants

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10
Q

active listening

A

a form of listening in which the listener makes verbal and in-verbal contributions to the conversation with the intention of understanding the speaker’s message

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11
Q

stereotype

A

abbreviated or simplified perceptions of people that are often misleading or inaccurate

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12
Q

filter

A

the unconscious blocking of parts of a message to only process information that conforms to your point of view, potentially resulting in bias listening

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13
Q

personal agency

A

the belief that you can successfully manage your environment and the hurdles that this environment may present with you

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14
Q

reflection

A

the contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication

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15
Q

habitual action

A

lower-order learning style based on the rote learning information without really stopping to think how that information integrates into your world

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16
Q

understanding

A

lower-order learning style based on questioning and comprehending information without putting further thought into a topic

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17
Q

reflection

A

higher-order learning style where a student questions and critiques what they have learned in order to better integrate their understanding with their own experience

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18
Q

critical reflection

A

higher-order reflective learning style that incorporates reflection but also moves beyond this when students question their assumption and alter their perceptions of things to potentially change their future behaviour

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19
Q

individual differences

A

any aspect relating to who you are that makes you distinguishable from someone else. e.g. age, personality, traits, beliefs or attitudes

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20
Q

personality

A

relatively stable enduring patterns of thought, feelings, motivation and behaviour that are distinct and consistent

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21
Q

self-concept

A

all the aspects of who you are that contributes to your view of yourself as your strengths, weaknesses, skills, values or beliefs

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22
Q

self-awareness

A

the process through which you monitor yourself to gather information that contributes to your self-concept

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23
Q

self-esteem

A

the negative or positive evaluations you make of yourself as a result of the worth you place on your values, beliefs, attitudes, strengths or weaknesses

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24
Q

attachment style

A

the cognitive, behavioural and emotional system you employ when participating in relationships

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25
Q

emotional intelligence

A

an individual’s capacity to regulate their emotions, discriminate among them, appraise and express emption both verbally and non-verbally, and use this information to guide subsequent thoughts and actions

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26
Q

self-regulation

A

capacity to monitor your goal-directed behaviour, identify if any changes are necessary to reach your goals, and set about making those changes

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27
Q

personal control

A

the feeling that you can make a difference in attaining your desired goals or outcomes, or avoid unwanted outcomes

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28
Q

individualistic

A

a cultural distinction that places greater value on perceptions of ‘self’ and ‘I’ over perceptions of ‘we’, ‘us’ or the group

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29
Q

collectivist

A

a cultural distinction that places greater value on perception of ‘we’, ‘us’ or the group over perceptions of ‘self’ and ‘I’

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30
Q

culture

A

the things we learn from the people around us, resulting in shared values, beliefs, attitudes and behaviours, typifying a group or population

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31
Q

interapersonal

A

pertaining to factors that exist within a person e.g. gender or age

32
Q

cultural competence

A

understanding your own culture and the culture of others and having the skill to adapt your practice to be applicable to the culture of the person with whom you are interacting

33
Q

ethnocentrism

A

the belief that the cultural group you identify yourself with is superior to all other cultural groups

34
Q

xenophibia

A

the fear of people from a different culture

35
Q

palliative care

A

the steps taken to improve the quality of life of patients and their families facing life-threatening illness

36
Q

deaf community

A

includes people who are either hard-of-hearing, people who are completely deaf or children who have deaf parents

37
Q

autism spectrum disorders

A

a number of different developmental disorders which have at their heart problems with communication or repetitive behaviours

38
Q

group communication

A

a pattern of responding that occurs between people who are independent, reflecting their mutual goals or common interests

39
Q

group processes

A

any factor that can impact, positively or negatively, on a group’s ability to function effectively and efficiently

40
Q

role

A

the behaviour performed by members of the group that serve to promote task-oriented behaviour or that service to improve group cohesion

41
Q

norm

A

a standard of behaviour or an expectation that can reduce uncertainty and improve group cohesion

42
Q

cohesion

A

the degree of affiliation that is felt between each of the group’s members that encourages group members to remain in the group

43
Q

synergy

A

when the group’s output is greater than the sum of individual’s contributions

44
Q

social loafing

A

when a group member avoids contributing to the groups tasks thereby requiring other group members to complete their work

45
Q

group think

A

a situation that occurs when group members unconsciously exert pressure on each other to behave in the grouop’s best interest and never say or do anything that would go against the interest of the group

46
Q

leadership

A

the process through which leaders exert influence among embers of a group

47
Q

peers

A

the people you have your life whom you see as your equals and with whom you share similar characteristics

48
Q

power

A

the perception that a person has the capacity to impact on the beliefs, attitudes or behaviour of another person

49
Q

power distance

A

the perception by those with less power of the magnitude of the distance or gap between those who have power and those who do not

50
Q

conflict

A

when the ideas, beliefs or goals of one person are at odds with the ideas, beliefs or goals of another

51
Q

forcing

A

a styling of resolving conflict that disrespects the other person’s right and threatens them into acting according to your wishes; you lose, i win

52
Q

withdrawing

A

a style of resolving conflict where you physically or psychologically remove yourself from the conflict; you lose, i lose

53
Q

accomodation

A

a style of resolving conflict where you give up your needs and agree with the other person in an effort to end the conflict; you win, i lose

54
Q

compromising

A

a style of resolving conflict where both parties negotiate to give up some of their wants in order to reach an agreement; you lose, i lose

55
Q

collaborating

A

a style of resolving conflict where both parties problem-solve their disagreement to identify a solution that satisfies the needs of both parties; i win, you win

56
Q

mediation

A

a collaborating approach to dispute resolution that involves a third person or mediator assisting the conflicting parties to reach a mutually satisfying solution to their conflict

57
Q

youth justice conference

A

a form of restorative justice where parties who have been impacted by a criminal act performed by a young person come together to discuss the offence and determine how best to move forward

58
Q

stress

A

the psychological and physical response you experience when you perceive a discrepancy between the demands of a situation and your capacity to cope

59
Q

trauma

A

being confronted with a situation that involves the death or threat of death or serious injury and responding with fear, helplessness and hopelessness

60
Q

adaptive coping

A

strategies that assist a person in negotiating the emotions, behaviours and thoughts that are associated with a stressful situation

61
Q

maladaptive coping

A

strategies that do not assist a person to come to a resolution

62
Q

catharsis

A

the release of built-up negative emotion that results in improved mood

63
Q

emotion-focused coping

A

the behavioural and cognitive methods people employ to try to control their emotional response to a stressor

64
Q

problem-focused coping

A

adapting behaviours and cognitions aimed at reducing the demands of a stressful situation when possible

65
Q

social support

A

perceptions of care, love, comfort, esteem and help that you receive from other people and that you give to others

66
Q

pathogenic

A

an approach to research with a focus on exploring negative outcomes and how to alleviate such outcomes

67
Q

salutogenic

A

an approach to research with a focus on exploring the strengths a person has to survive extraordinary challenges

68
Q

posttraumatic growth

A

when the struggle with trauma acts as the catalyst for the growth and an individual is able to develop beyond their pre-trauma level of functioning

69
Q

victorious traumatisation

A

experiencing the symptoms of trauma as a result f being confronted by someone else’s trauma

70
Q

compassion fatague

A

the psychological and physical exhaustion experienced by those who work in positions that require close contact to people who experience trauma

71
Q

secondary trauma

A

the intergenerational experience of trauma

72
Q

social networking

A

the use of a web-based service to create a public profile which is then used to communicate with other members of the service

73
Q

cyber-bullying

A

the use of technology to harass someone with the deliberate intention of causing harm or distress

74
Q

podcasts

A

a downloadable audio recording that is played on an electronic device (e.g. computer, MP3 player or iPod) and can be listened to at a time that suits the individual

75
Q

blog

A

an online journal or log of a person’s thoughts and insights with care then shared with other people via a specialised website; other people may also provide comments about the author’s entries