Week 1 Flashcards
1
Q
what are some basics for effective communication
A
context and meaning
other oriented
reflection
entire nody
2
Q
What isn’t effective communication?
A
hearing but not listening filtering interrupting stereotyping and judging inappropriate advice giving
3
Q
What is the role of a sender?
A
to send information to people
4
Q
what is the role of a receiver?
A
to encourage others to share information
5
Q
what is the role of an observer?
A
to monitor the interaction
6
Q
what is the first person?
A
gives information to others
7
Q
what is the role of the second person?
A
retrieves information from others
8
Q
what is the role of hte third person
A
watches over the conversation from an objective, outside perspective
