week 4 Flashcards
1
Q
affect
A
- a broad range of feelings that people experience
- experienced in the form of emotions and moods
2
Q
emotions
A
- caused by a specific event
- brief
- usually accompanied by distinct facial expressions
- action oriented in nature
3
Q
mood
A
- cause is often general and unclear
- last longer than emotions
- more general
- cognitive in nature
- not indicated by distinct facial expressions
4
Q
sources of emotions and moods
personality: affect intensity
A
- moods and emotions have a trait component
- affect intensity
- > stable individual difference
- > defined in terms of typical strength of individual responsiveness
- > how strongly ppl exp. their emotions
- time of day
- > happier in the midpoint of the daily awake period
- day of the week
- > happier toward the end of the week
- stress
- > low levels of constant stress can worsen moods
- sleep
- > poor sleep -> neg effect
- exercise
- age
- > older less neg
5
Q
emotional labour
A
- employees expression of organizionally desired emotions during interpersonal transactions
6
Q
types of emotions
A
- felt
- > individuals actual emotions
- displayed
- > appropriate emotions / required
- surface acting
- > hiding inner feelings
- deep acting
- > modify inner feelings
7
Q
emotional dissoance
A
- psychological tension
- exp. when emotions ppl require =/= emotions experienced
8
Q
emotional intelligence
A
4 components
- appraisal and expression of emotion in the self
- > aware of mood and thoughts concerning mood
- appraisal and recognition of emotion in others
- > ability to identify feelings of others and general access to one’s own feeling state
- regulation of emotion in the self and others
- > concerns to repair crap moods, maintaining good ones
- use of emotion to facilitate performance
9
Q
attitudes
A
evaluative statements or judgements
- cognitive
- > evaluation
- > descriptions of belif in the way things are
- affective
- > feeling
- > emotional or feeling part of an attitude
- behavioural
- > action
- > intention to behave in a certain way towards others
10
Q
how attitudes relate to behaviour
A
fishbein and ajzens theory of reasoned action
- beliefs that act lead to outcomes & evaluations of those outcomes
- > attitude towards the behaviour -> intentions behaviour
- beliefs that individual thinks he should (not) act and to comply with person
- > subjective norm concerning behaviour
- > intentions
- > behaviour
11
Q
fishbein and ajzens theory of reasoned action
A
- attitude towards the behaviour
- > based on subjective expected utility approach
- subjective norms are a social component in the model
- > beliefs about what others want you to do weighted by motivations to comply with those persons
- became model of reasoned intentions
12
Q
attitudes applied to work
A
- job attitudes are specific
- relate to something important
13
Q
job satisfaction
A
- is a job attitude
- general evaluation inc. both affect and cognition
- ppl with higher level jobs tend to have higher job satisfaction
14
Q
organisational commitment
A
- attitudes reflecting degree of psychological identification with, and involvement in, organisation
- > intent to remain with them
- > go to the xtra mile
15
Q
job involvement
A
- attitudes reflecting the degree of psychological identification of jobs
