week 11 Flashcards
1
Q
conflict
A
- a process that begins when one parting perceives that another party
- > has negatively affected, or is about to negatively affect, something that the first party cares about
- is a perception
2
Q
functional conflict
A
- supports the goals of the group and improves its performance
- dysfunctional forms of conflict hinder the group
3
Q
task conflict
A
- relates to the content and goals of the work
4
Q
relationship conflict
A
- interpersonal relations
5
Q
process conflict
A
- how the work gets done
6
Q
avoiding conflict style
A
- involves ignoring conflict
- becoming unassertive and uncooperative
- refusing to take a stance
- hsed when theres too much to lose, trivial conflict, no time,
7
Q
accomodating conflict style
A
- involves giving up to the other party
- becoming unassertive but co-operative
- doing something you dont want to do
- used when relationship outweighs other considerations, where time is limited
8
Q
competing conflict
A
- using aggression to get his/her own way
- becoming uncooperative and aggresive
- using authority, threatening, intimidating and calling for majority rule
- urgent to be solved
- relationship is not critical
- unpopular action must be taken on important issues
9
Q
compromising conflict
A
- through being assetive and give and take decisions
- used in presence of complex and critical issues
- short time
- temporary solution
10
Q
collaborating conflict style
A
- involves resolving the solution with the best solution agreeable to everyone
- problem solving style
- open and honest information
- win win solution for everyone
- used when time is available
11
Q
negotiation
A
- bargaining is a process in which two or more parties exchange goods or services and attempt to agree upon exchange rate for them
12
Q
distributive bargaining
A
- get as much of the pie as possible
- win lose situation
13
Q
integrative barganing
A
- expand the pie so that both parties are satisfied
- win win solution
- longterm
14
Q
how individual differences influence negotiations
A
- personality traits in negotiation
- moods / emotions in negotiation
- gender differences in negotiation
