week 3 Flashcards
1
Q
What is the output of the design acitivity ?
A
Fully specified products and services
- concept
- package
- process
2
Q
how is the performance of the the product/ service design innovation process measured? (6)
A
- Quality
- Speed
- Dependability
- Flexibility
- Costs
- Sustainability
3
Q
What are the five stages od product/ service design?
A
1) Concept generation
2) concept screening
3) preliminary design
4) Evaluation and improvement
5) Prototyping and final design
4
Q
Which two aspects are important for understanding customer’s wishes?
A
- “What really matters” / behaviour
- “What they say”, / statements
5
Q
What are the criteria for screening concepts?
A
- Feasability.. how difficult is it?
- Acceptability..how worthwile is it?
- Vulnerability..what could go wrong?
6
Q
What is CAD?
A
computer aided design, virtual reality - consumer see andmay touch product befor they exist
