week 2 Flashcards
Name the 3 competitive advantages
- Cost Leadership (being cheaper)
- Differentiation (being better)
- Response (being faster)
What are the 4 different stages for increasing the contribution of operations?
1) correct the worst problems
2) adopt best practice
3) link strategy with operatioons
4) give operations advantages
Stakeholder: Expectations Government
- Conformance to legal requirements
- contribution to economy
Stakeholder: Expectations
Society
- minimize negative effects (noise, traffic, pollution etc. )
- Maximize positive effects (jobs, local sponsorship
Stakeholder: Expectations Shareholders
- return in investment
- stability of earnings
- liquidity of investment
Stakeholder: Expectations Lobby Group
- alignment of the organization’s activities with whatever the group are promoting
Stakeholder: Expectations Regulatory Bodies
- Conformance to regulations
- feedback on effectiveness of regulations
Stakeholder: Expectations Suppliers
- early notice of requiremens
- long-term orders
- fair price
- on-time payment
Stakeholder:
Expectations Customers
- acceptable price
- good service
- quality offerings
Name the 4 Perspectives on Operations Strategy
1) Operations resources
2) top- down
3) bottom-up
4) market requirement
Definition Operations resources perspective
Wat operations resources can do
Definition Top-down
perspective
What de business wants operations to do
Definition market requirement perspective
What the market position requires operations to do
Definition bottom-up perspective
What day-to-day experience suggests operations should do
Name the 5 operations/ competitive goals
- cost
- speed
- quality
- flexibility
- dependability
