Week 1 Exam 3

Question 1

Power

Answer 1

the discretion and means to enforce your will over others

Question 2

5 Bases of Power

Answer 2

Legitimate power, Reward power, Coercive power, Expert power, and Referent power

Question 3

Legitimate power

Answer 3

obtain compliance/authority because of formal authority

Question 4

Reward power

Answer 4

obtain compliance by promising or granting rewards

Question 5

Coercive power

Answer 5

make threats of punishment and deliver actual punishment

Question 6

Expert power

Answer 6

having knowledge or information that others need

Question 7

Referent power

Answer 7

personal characteristics and social relationships

Question 8

Responses to Power

Answer 8

-Resistance
-Compliance
-Commitment (to the cause

Question 9

Positive Effects on Employee Outcomes

Answer 9

-Expert Power
-Referent Power

Question 10

Slightly Positive Effects on Employee Outcomes

Answer 10

-Reward Power
-Legitimate Power

Question 11

Slightly Negative Effects on Employee Outcomes

Answer 11

-Coercive Power

Question 12

Empowerment & its benefits

Answer 12

-efforts to enhance employee performance, well-being, and positive attitudes by giving employees greater influence
-Benefits: increased motivation, engagement, self efficacy, productivity, effectiveness, and better decision making

Question 13

Empowerment & its required elements

Answer 13

-Required elements: information sharing, employee development, and rewarding employees based on company performance

Question 14

Structural Empowerment

Answer 14

codified transfer of authority and responsibility from management to employees

Question 15

Psychological Empowerment

Answer 15

feeling a sense of meaning, competence, self-determination, and an impact at work

Question 16

Power

Answer 16

the discretion and means to enforce your will over others

Question 17

Status

Answer 17

the amount of respect, influence, and prominence each member enjoys in the eyes of the others

Question 18

Power vs. Status

Answer 18

-Sim: sources of potential influence over others, given to individuals who make the most contribution to a group, socially constructed
-Diff: power is more limited in scope, resources that power holders have are relatively tangible whereas the outcomes status holders can influence are relatively intangible, status is willingly bestowed whereas power is just given

Question 19

Influence tactics

Answer 19

conscious efforts to affect and change behaviors in others

Question 20

HARD Influence tactics

Answer 20

-Exchange; making explicit or implied promises and trading favors
-Coalition tactics; getting others to support your efforts and persuade someone
-Pressure
-Legitimating tactics; basing a request on one’s authority

Question 21

SOFT Influence Tactics

Answer 21

-Rational persuasion
-Inspirational appeals; trying to build enthusiasm by appealing to other’s emotions or values
-Consultation; getting others to participate in planning, making decisions, and changes
-Ingratiation; getting someone in a good mood prior to making a request, being friendly, helpful, and using praise or humor
-Personal appeals; referring to friendship and loyalty when making a request

Question 22

Most effective tactics

Answer 22

Consultation, inspirational appeals, rational persuasion

Question 23

Moderately effective tactics

Answer 23

Exchange, ingratiation, personal appeals

Question 24

Least effective tactics

Answer 24

Coalitions, legitimacy, pressure

Question 25

Organizational Politics & its goal

Answer 25

-intentional acts in pursuit of self-interests or organizational interests
-Goal: to exert influence on others to serve self-interests

Question 26

Organizational Politics tactics

Answer 26

-Network building
-Making friends with powerful people
-Self promotion
-Attacking/blaming
-Praising others

Question 27

Levels of Politics

Answer 27

Individual, Coalition, Network

Question 28

Impression Management

Answer 28

any attempt to control or manipulate the images related to a person, organization, or idea using speech, behavior, and appearance

Question 29

Person-Organization fit

Answer 29

the congruence of a candidate’s own beliefs/values with the mission, values, and ethics of the organization, which in turn should be reflected in your company’s culture

Question 30

Organizational culture

Answer 30

the set of shared, taken for granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments