Week 1 Exam 3 Flashcards
Power
the discretion and means to enforce your will over others
5 Bases of Power
Legitimate power, Reward power, Coercive power, Expert power, and Referent power
Legitimate power
obtain compliance/authority because of formal authority
Reward power
obtain compliance by promising or granting rewards
Coercive power
make threats of punishment and deliver actual punishment
Expert power
having knowledge or information that others need
Referent power
personal characteristics and social relationships
Responses to Power
-Resistance
-Compliance
-Commitment (to the cause
Positive Effects on Employee Outcomes
-Expert Power
-Referent Power
Slightly Positive Effects on Employee Outcomes
-Reward Power
-Legitimate Power
Slightly Negative Effects on Employee Outcomes
-Coercive Power
Empowerment & its benefits
-efforts to enhance employee performance, well-being, and positive attitudes by giving employees greater influence
-Benefits: increased motivation, engagement, self efficacy, productivity, effectiveness, and better decision making
Empowerment & its required elements
-Required elements: information sharing, employee development, and rewarding employees based on company performance
Structural Empowerment
codified transfer of authority and responsibility from management to employees
Psychological Empowerment
feeling a sense of meaning, competence, self-determination, and an impact at work
Power
the discretion and means to enforce your will over others
Status
the amount of respect, influence, and prominence each member enjoys in the eyes of the others
Power vs. Status
-Sim: sources of potential influence over others, given to individuals who make the most contribution to a group, socially constructed
-Diff: power is more limited in scope, resources that power holders have are relatively tangible whereas the outcomes status holders can influence are relatively intangible, status is willingly bestowed whereas power is just given
Influence tactics
conscious efforts to affect and change behaviors in others
HARD Influence tactics
-Exchange; making explicit or implied promises and trading favors
-Coalition tactics; getting others to support your efforts and persuade someone
-Pressure
-Legitimating tactics; basing a request on one’s authority
SOFT Influence Tactics
-Rational persuasion
-Inspirational appeals; trying to build enthusiasm by appealing to other’s emotions or values
-Consultation; getting others to participate in planning, making decisions, and changes
-Ingratiation; getting someone in a good mood prior to making a request, being friendly, helpful, and using praise or humor
-Personal appeals; referring to friendship and loyalty when making a request
Most effective tactics
Consultation, inspirational appeals, rational persuasion
Moderately effective tactics
Exchange, ingratiation, personal appeals
Least effective tactics
Coalitions, legitimacy, pressure
Organizational Politics & its goal
-intentional acts in pursuit of self-interests or organizational interests
-Goal: to exert influence on others to serve self-interests
Organizational Politics tactics
-Network building
-Making friends with powerful people
-Self promotion
-Attacking/blaming
-Praising others
Levels of Politics
Individual, Coalition, Network
Impression Management
any attempt to control or manipulate the images related to a person, organization, or idea using speech, behavior, and appearance
Person-Organization fit
the congruence of a candidate’s own beliefs/values with the mission, values, and ethics of the organization, which in turn should be reflected in your company’s culture
Organizational culture
the set of shared, taken for granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments
