Applicable Terms & Theories Flashcards
Theory X
People dislike work and need to be micromanaged
Theory Y
People are self-motivated and work is natural for them
Total Quality Management Movement
Focuses on quality and customer satisfaction through trust, teamwork, and respect
Contingency Approach
Each situation needs to be considered case-by-case
Levels of OB
Individual Behaviors (personality, conflict)
Group Behaviors (teamwork, diversity)
Organizational Behaviors (culture, training)
Big 5 Model of Personality (O)
Openness to experience: curious and imaginative
Big 5 Model of Personality (C)
Conscientiousness: organized and dependable
Big 5 Model of Personality (E)
Extraversion: sociable and outgoing
Big 5 Model of Personality (A)
Agreeableness: cooperative, trusting, and friendly
Big 5 Model of Personality (N)
Neuroticism: relaxed and calm
Core Self-Evaluation 4 Components
Self-efficacy: belief in your chance at success
Self-esteem: general belief of self-worth
Locus of Control: deciding who is responsible for actions
Emotional Stability
Internal Locus of Control
High control over future outcomes (effort and talent)
External Locus of Control
Little control over future outcomes (other people’s fault)
Kelley’s Model of Attribution
Consensus: comparing behavior to other people
Distinctiveness: comparing behavior in other situations/tasks
Consistency: comparing behavior across time
Kelley’s Model of Attribution- Consensus (High vs. Low)
High: behavior is similar to peers
Low: behavior is not similar to peers
Kelley’s Model of Attribution- Distinctiveness (High vs. Low)
High: behavior is different in other situations
Low: behavior is similar in other situations
Kelley’s Model of Attribution- Consistency (High vs. Low)
High: behavior in this situation is consistent over time
Low: behavior in this situation is different over time
Maslow’s Need Hierarchy Theory Components
Bottom-Top
Physiological Needs
Safety Needs
Social/Love Needs
Esteem Needs
Self-Actualization Needs
Maslow’s (Physiological Needs)
Most basic needs (food, air, water)
Maslow’s (Safety Needs)
Need to be safe from harm
Maslow’s (Social/Love Need)
Need to be loved and to love, includes affection and belonging
Maslow’s (Esteem Need)
Need for self-confidence, reputation, prestige, and recognition from others