Week 1 Flashcards
Organizational Behavior
Describes a field dedicated to understanding and managing people at work
Human Resource Management
The policies, practices, and systems that influence employee behavior, attitude, and performance
Human Relations Movement
Consideration of the people!
Human Relations Movement developed…
Theory X/Theory Y
Total Quality Management Movement
Contingency Approach
Theory X Assumptions
People dislike work and need to be micromanaged
Theory Y Assumptions
People can be self-directed and are committed and ambitious
Total Quality Management
Focuses on quality and customer satisfaction, and listening to customers and employees
Contingency Approach
Focuses on studying a situation to find the best and most effective solution—a case-sensitive approach.
Human Capital
Describing employees in terms of their value
OB Goal vs. HRM Goal
OB: seeks to understand the “why” behind behavior to better manage within an organization
HRM: aims to optimize employee performance and satisfaction ethically
Social Capital
The productive potential of strong relationships
Hard Skills
Technical Skills needed to complete a task or job
Soft Skills
Includes interpersonal skills and attributes
Portable Skills
Skills that are relevant/useful in every job
