Vol 7 EMERGENCY PROCEDURES Flashcards
What are the different levels of unrully passengers ?
Level 1 – Disruptive behaviour;
Level 2 – Physically abusive behaviour;
Level 3 – Life threatening behaviour;
Level 4 – Attempted breach of the flight deck
what is the rule for seat belts ?
- All passengers of three years of age or more are properly secured in their seats by safety belts;
- All passengers under the age of three years but not less than two years are properly secured in their seats by safety belts, or are properly secured in a car type safety seat which either conforms with the characteristics listed in the next paragraph and which safety seat is in turn properly secured to an aircraft passenger seat, or are properly secured by means of a child restraint device which meets the ANO requirements if the weight of child is less than 15kg;
- All passengers under the age of two years but not less than six months are properly secured either by means of a child restraint device which meets the ANO requirement or are properly secured in a car-type safety seat which conforms with the characteristics listed in the paragraph below and which safety seat is in turn properly secured to an aircraft passenger seat;
- All passengers under the age of six months are properly secured by means of a child restraint device.
can you use a car-type safety seat at any seat of an aircraft ?
A safety seat shall not be located in a row of seats which is either adjacent to an emergency exit or is immediately forward or aft of such a row.
No more than one safety seat shall be permitted in any one row. It shall be located on a window seat. If more than one child is traveling as part of a group, each such child may be placed in a safety seat in the same row provided that one safety seat is located on a window seat. In such a case the only persons seated so that there is a safety seat between themselves and the nearest aisle shall be persons traveling as part of that group.
At least one seat adjacent to a safety seat shall be occupied by a self-reliant person of not less than 14 years of age who is responsible for the occupant of the safety seat („a responsible person‟) except that when the safety seat is secured to an aisle seat the responsible person may be seated in the aisle seat immediately across the aisle from the safety seat. In other word, one safety seat is allowed per responsible person.
what is the Infant acceptance Policy ?
A passenger (a responsible person) is allowed to travel with a maximum of TWO infants provided that:
a. One of the infants (aged between 6 months to 2 years old) should be occupying their own car-type safety seat, and such seat should comply with all the specifications listed under Section 7.1.2.
b. The other infant (aged below 2 years old) should be secured by the responsible person by Child Restraint Device (CRD).
What is the Policy on Cabin Bulky Baggage (CBBG) acceptance on board ?
Cabin bulky baggage (CBBG) refers to baggages which are large/irregular in shape and/or fragile in nature. They are allowed to be carried as cabin baggage and occupy passenger seats provided seats are purchased for the CBBG. Examples are Religious Idol, Musical Instrument and Diplomatic Bag. Prior arrangement must be made at the booking stage and no go-show CBBG will be allowed.
a. Religious Idol
b. Musical Instrument
c. Diplomatic Bag
What are the codes describing passengers with disabilities ?
The following codes are given in the Passenger Information List (PIL) and the Passenger Manifest to help crew identify the degree of mobility of these types of passengers:
a. STCR - The passenger requires medical attention and needs to be placed on a stretcher on board the aircraft because he/she is unable to sit in the passenger seat.
b. WCHC - The passenger is totally immobilized and requires a wheelchair to/from the aircraft. The passenger must be carried up/down aircraft steps and to/from the passenger seat.
c. WCHS - The passenger has difficulty in ascending/descending aircraft steps but is able to slowly make own way to the passenger seat.
d. WCHR - The passenger can ascend/descend aircraft steps and is able to make own way to passenger seat.
is there any maximum number of totally immobilized passenger that can be accepted on a flight ?
Yes, the maximum number of totally immobilized passengers must not exceed the total number of floor-level emergency exits on the aircraft (8 on A330 and A321 and 4 on A320).
What is the rule for seating passengers with disabilities ?
Passengers with disabilities should be seated close to emergency exits, but not the emergency exit rows. An emergency exit row includes seats in which the occupants can access the nearest emergency exit without entering an aisle.
For over wing exit seat allocation, it is important to note that seats which form the access route from the cabin aisle to the over wing exit must not be allocated to these passengers.
Able bodied passengers will be asked to sit with the disabled and to be responsible for their evacuation. They should be well aware of the type of disability, the best way to help, the location of the nearest usable exit and they will be leaving under the order of Cabin Crew. The totally immobile cases will each be allocated two able bodied passengers, if available.
what is the Policy regarding animals carrieage on board the aircaft ?
Passengers with disabilities may require the company of Guide Dogs or Assistance Dogs to provide them with the necessary travel assistance, all other dogs or any other animals have to be treated as pets, and shall not be permitted to keep in the cabin during the flight.
A suitable harness must be provided by the owner and attached to the owner‟s seat belt. This shall be utilized to provide the dog with an effective level of restraint during take-off, landing and in turbulence.
The dog is not required to be muzzled.
What action should be taken if a passenger is found smoking in the toilets ?
Should a passenger be found smoking in the toilets, the cabin crew must establish where the passenger has disposed of the cigarette and that it has been extinguished. FA1 will report to the Captain the cause of a smoke warning, passenger‟s name and seat number.
A passenger who admits to smoking or who is caught smoking on board has committed a violation of the Aviation Security Ordinance and is to be considered “unruly”.
If the passenger does not comply with a Cabin Crew‟s instruction to stop, Cabin Crew shall apply the procedure for Handling Disruptive/Unruly Passengers (Threat Level 1 – Failure to comply with instructions given by crew members as listed in 7.1.16 p.3) and escalate their actions as appropriate. A CSR must be filed.
What action is to be performed when a stowaway is discovered ?
a. In the event that a Stowaway is discovered while an aircraft is en route, the Company must be notified and an entry made in the Commander‟s Administrative Report.
b. On arrival at the next Port of Entry, the Commander may request the assistance of the Civil Power in detaining the Stowaway, pending preferment of charges by the appropriate Authority.
c. If classified as an undesirable alien, a Stowaway may be refused admission to a State at any time.
d. In this case the Company becomes responsible for arranging the most rapid means of deportation, and ultimate return to the State of embarkation.
Decompression, what happens when the cabin altitude reaches 14 000 ft
As the altitude reaches 14,000 feet the passenger oxygen masks will drop from the P.S.U.. An announcement to passengers is made through the passenger address automatically in 4 different languages including Cantonese, English, Japanese and Mandarin. The cabin illumination is automatically selected to 100% (full illumination). Both seat belt sign and no smoking sign are selected on automatically.
What is the classification of fire ?
Class A
Fires involving solid fuel such as wood, cloth, paper, rubber, and many plastics
Class B
Fires involving liquid fuels such as gasoline, alcohol, and solvents
Class C
Electrical fires - caused by faulty wiring or short circuits in electrical equipment
On what kind of fire can water be used ?
Class A only
How do you fight Lithium Batteries fires?
Remove external electrical power from device, if applicable.
Carry out fire fighting procedures using a BCF to extinguish visible flames and fight fire in the surrounding areas.
After the visible flames have been extinguished, squeeze Firebane from the plastic bottle or another non-flammable liquid (such as water or juice) over the device to cool it down and prevent additional batteries from overheating. Repeat the above steps as required and monitor for any re-ignition.
The PBE and gloves must be worn whenever moving any PED/Lithium Battery. The following procedures are to be observed.
- The device can be moved, with caution, if there is no evidence of smoke or heat, after approximately 15 minutes.
- Obtain the FireSock Kit and move it as close to the device as possible and transfer the device into the FireSock Bag using the Heat Resistant Gloves.
- If the device is too big to fit in the FireSock Bag, select another appropriate container and use Firebane or a non-flammable liquid and completely immerse the device in it.
- The FireSock Bag or other appropriate container should be stowed in an area such as the lavatory floor until after landing. The lavatory must be blocked for use.
- Monitor the device and the surrounding area at 15 minute intervals.
What’s the security alert coding for Dragonair ports ?
Green Alert – Normal Status
Where it is assessed that the situation is normal the port will be put on a “GREEN ALERT” status. Normal security procedures are as per the “Green Alert Card”.
Amber Alert – Intermediate Status
Where it is assessed that an increased level of threat exists to aviation and/or Dragonair operations in the local environment the port will be put on “AMBER ALERT” status. Enhanced security procedures are as per “Amber Alert Card”.
Red Alert – Full Alert Status
Where it is assessed that a high level of threat exists to aviation and/or Dragonair operation in the local environment the port will be put on “RED ALERT” status. Maximum security procedures are as per “Red Alert Card”.
after push back you realize that an unauthorised hold baggage has been loaded on board what should you do ?
- After push back and prior to takeoff:
The Commander shall return the aircraft to the nearest available parking bay in order for the baggage to be offloaded - After takeoff:
The relevant Airport Services Manager / Airport-in-charge is to contact IOC without delay, stating full details of what information is available at that time.
IOC will then alert management located in Hong Kong in order for the risk to be assessed. Risk assessors may include all or any of the Manager Security, General Manager Operations / Manager Line Operations or their alternates, Duty Operations Manager and Port Manager / Airport Services Manager / Airport-in-Charge.
Following an assessment of the risk the Commander will be advised on one of the following courses of action:
Credible Risk – Divert the aircraft to port of origin or the nearest available airport.
Low Risk – Flight may continue as scheduled.
