User management

Question 1

What is an user account

Answer 1

anyone who logs in to Salesforce

Question 2

what type of information does an user account contains?

Answer 2

Username
Email Address
User's First and Last Name
License
Profile
Role (optional)

Question 3

Every user in Salesforce has a _______ account.

Answer 3

A user account.

Question 4

What does the user SETTINGS determine?

Answer 4

what features and records the user can access.

Question 5

How to view and manage the users in your organization?

Answer 5

setup/quick find/user

Question 6

What functions can be done under setup-user screen?

Answer 6

Add new user
Add multiple user
Reset passwords

Question 7

What must be enabled prior to USER granting access to an ADM remote login?

Answer 7

system permission need to be enabled
or
if the user has granted access.

Question 8

Each user has both a…

Answer 8

username and an email address
username must be formatted like an email address
unique across all Salesforce organizations

Question 9

A user license determines which?

Answer 9

Features the user can access in Salesforce

Question 10

Profiles determine what users can…

Answer 10

DO in Salesforce

Question 11

What determines what users can do in SF?

Answer 11

Profiles

Question 12

Profiles came with a set of…

Answer 12

permissions which grant access to particular objects, fields, tabs, and records

Question 13

How many PROFILES can EACH user have?

Answer 13

Only one

Question 14

What should you select an user profile based on?

Answer 14

based on a user’s job function

Question 15

What profile does MOST users have?

Answer 15

Standard User profile is the best choice for most users

Question 16

User should NOT have _________ access than needed to do their ______

Answer 16

More

Job

Question 17

You can grant access to more items the user needs with

Answer 17

a permission set.

Question 18

Roles (hierarchy) determine what users can…

Answer 18

SEE in Salesforce based on where they are located in the role hierarchy

Question 19

What can users TOP in the hierarchy see?

Answer 19

all the data owned by users below them

Question 20

Users at lower levels are unable to?

Answer 20

can’t see data owned by users above them, or in other branches, unless sharing rules grant them access.

Question 21

Are ROLES(hierarchy) req’d?

Answer 21

No, they are optional

Question 22

Which edition of SF are roles available?

Answer 22

Professional, 
Enterprise, 
Unlimited, 
Performance,
Developer

Question 23

An alias is a short name to….

Answer 23

identify the user on list pages,
reports,
or other place where their entire name doesn’t fit.

Question 24

By default, the alias is the first ….

Answer 24

letter of the user’s first name and the first four letters of their last name.

Question 25

Users must change their ___________the first time they log in.

Answer 25

Password

Question 26

Users can only use the login link in the sign–up email how many times?

Answer 26

Once

Question 27

What happens if a user follows the link and does not set a password?

Answer 27

SF admin have to reset their password before they can login

Question 28

The maximum number of users you can add is determined by ?

Answer 28

Your ORG Salesforce edition and the number of user licenses you purchase.

Question 29

Adding Multiple Users allow you to add up to ______ users at a time.

Answer 29

Ten

Question 30

By default, the username is the same as the ___________ but you can overwrite this.

Answer 30

email address,

Question 31

You should ALWAYS select ________________ to email a login name and temporary password to each new user.

Answer 31

Generate passwords and notify user via email

Question 32

What menu is accessible on the go “mobile app”?

Answer 32

SETUP

Question 33

You can perform essential admin tasks like__________________ from your mobile device.

Answer 33

resetting passwords,
freezing users,
viewing current system status

Question 34

What is needed to login via mobile app?

Answer 34

Username
Password
Correct instance

Question 35

By default, the Salesforce Mobile App connects to the ____________ environment.

Answer 35

production

Question 36

What are the different INSTANCES of SF?

Answer 36

production
sandbox,
or a custom domain