Chatter Administration: Work with Chatter Groups

Question 1

Salesforce provides 4 group types for different purposes and audiences and they are :

Answer 1

Public groups
Private groups
Unlisted groups
Broadcast Only

Question 2

Describe a public group:

Answer 2

visible and open to all employees.
Anyone in the company can join
Anyone can post, comment, and add files to it

Question 3

Describe a private group:

Answer 3

members-only.
must request to join a private group.
Only the members can post, comment, and add files.
Non- members can see the group’s picture and description but not the group feed or files.
External users, like customers, can join, if the group owner or manager invite them.

Question 4

Describe a Unlisted group:

Answer 4

invitation-only
don’t appear in list views or search results.
hidden from everyone except the members of the group.
Only the group’s owner and managers can invite people to join an unlisted group.

Question 5

Describe a Broadcast Only group:

Answer 5

For making announcements.
Only the owner and managers of a broadcast-only group can post to it.
Group members can comment on those posts.

Question 6

Groups are the main collaboration space in ______

Answer 6

Chatter

Question 7

Admin can rearrange the ______ layout to include or exclude some elements.

Answer 7

group

Question 8

If you don’t see a control that you expect to see when you create a group, you can adjust the group layout through _________ _________

Answer 8

Setup | Group Layouts.

Question 9

All groups offer an tab for monitoring group membership and activity over time.

Answer 9

Engagement

Question 10

To enable unlisted groups, you must have the permission set to&raquo_space;»>

Answer 10

Manage Unlisted Groups.

Question 11

To enable unlisted groups go to

Answer 11

setup
chatter settings
edit
enable unlisted groups

Question 12

Allow __________in Groups (1) is likely selected by default; if it isn’t, select it.

Answer 12

Records

Question 13

Create a Public Group by

Answer 13

set up
app launcher
groups
new
select options (public/private)
manage/add members

Question 14

Public groups cant have

Answer 14

Customers

Question 15

After you create your group, the group email address appears under

Answer 15

Group Email

Question 16

A group can have only _____ owner, but many managers

Answer 16

one

Question 17

Member Count populates

_____ you create the group.

Answer 17

after

Question 18

___________ __________shows the type of feed you chose (for example, Post or Question) in step 3, provided a choice was available to you.

Answer 18

Record Type

Question 19

By default, groups are archived after ____inactive days.

Answer 19

90

Question 20

To prevent automatic archiving, select _______automatic archive

Answer 20

Disable

Question 21

To Add an Action to the Group Layout:

Answer 21

Setup
Quick Find box, enter Group, and then click Group Layouts.
On the Group Layout row, click Edit.
Drag and drop the actions needed

Question 22

USER PERMISSIONS NEEDED to customize groups are :

Answer 22

“Create and Edit Record Types for Groups”