Chatter Adm: Develop a Rollout Strategy

Question 1

Develop a Chatter deployment strategy by

Answer 1

Identify champions.
Identify your Chatter use cases.
Create your communication plan.
Communicate your rules of engagement (Chattiquette).
Measure your results

Question 2

Chatter Champions are in 3 categories (can be one or several persons)

Answer 2

Executive Sponsor:
Evangelist
Community Manager

Question 3

Work with business users to identify the right use _______ to address with Chatter

Answer 3

cases

Question 4

Some sample use cases are:

Answer 4

All-Hands Chatter group for company-wide collaboration ideal for companies who teams are geographically distributed or remote.

Corporate Goals Chatter topic to highlight and share around a key company objective.

A series of quick polls to gauge employee reaction to a company directive (typically informal)

A Competitive Strategy Chatter group where you can share insights on your competitors, access files and tip sheets, and get quick answers from experts.

An Event Planning Chatter group where you can collaborate while planning a department event.

Question 5

Prioritize your use cases, looking for those cases with ____ impact and easy implementation.

Answer 5

high

Question 6

Chatter deployment needs a solid ___________plan.

Answer 6

communication

Question 7

Create Marketing Content: by sending ____________

Answer 7

emails and videos to advertise that Chatter is coming.

Question 8

Create a Schedule and Choose your _______ date carefully by Avoiding holidays and busy times for your company

Answer 8

launch

Question 9

Measure and track chatter adoption by

Download_____________ from AppExchange.

Answer 9

Salesforce Chatter Dashboards

Question 10

Only system ____________ have permission to install apps or components

Answer 10

administrators

Question 11

By default, for all organizations created after June 22, 2010, is _________enabled for all users.

Answer 11

Chatter

Question 12

A ________-based Chatter deployment can be useful to larger organizations because it allows for a controlled, department-by-department deployment

Answer 12

profile

Question 13

A profile-based deployment of Chatter consists of these steps:

Answer 13

Turn on Chatter for your org.

Enable a profile-based deployment of Chatter for your organization.

Determine which users for Chatter.

Review and modify existing custom user profiles and permissions sets.

Verify that the Enable Chatter permission in a custom user profile or permission set has the desired setting.

Question 14

How to Turn on Chatter for your org

Answer 14

From Setup,

enter Chatter Settings in the Quick Find box,

Click Edit.

Under the Chatter Settings section, select Enable.

Save.

Question 15

USER PERMISSIONS NEEDED To enable Chatter:

Answer 15

Customize Application

Question 16

Enable Chatter is automatically enabled for all

___________profiles.

Answer 16

standard

Question 17

Chatter is automatically enabled for ____________profiles when any of the user-level permissions are enabled manually or as part of a license

Answer 17

custom

Question 18

Modify existing ________ profiles with permissions to manage access to Chatter, and create custom profiles.

Answer 18

custom

Question 19

To give Chatter Access Through User Profiles go to

Answer 19

Log in as a Salesforce administrator.
Setup

Enter Profiles in the Quick Find box,

Select Profiles.

Manage users, then profiles