SF USER BASICS 3 Flashcards
What is the role of SF admin
Advice on org SF customization, Design automation process (flow builder), Work w/users get feedback for improvements, design/deliver training programs, customize and configure your org to meet your company’s needs.
Common problem is SF is
listed in priority order:
Bugs
Questions
Feature requests(enhancement requests)
How do you request assistance from SF admin
based on your request, determine the channel of request. Some create a request form or post in chatter. it is at the discretion of ADM
What should end user do if suspect a bug
Refresh your screen.
Log out and log back in.
What should you do if refreshing the screen doesn’t resolve the bug?
Report it via recommend channel by adm
How do you grant computer access to adm
profile pic>settings>Grant Account Login Access>
What is a superuser in SF?
employees who understand the vision and value of Salesforce
