Unit - Communication 2 Flashcards
Kolb learnign style inventory: What it does/doesn’t do
- A test to analyze how your brain learns
- An objective assessment of your strengths and weaknesses
- An excuse to use when conflict develops from an individual approaching a problem from a preference style that differs from your own
Accommadator: Strengths
- learning from hands on experience
- action oriented- aggressive
- like new and challenging experiences
Accommadator: Deficiency
- not directed to goals or time
- rely on people verses own analysis
- act on gut feeling rather than logical analysis
- learn from field work, test projects
Accommodator: Learning and Specialty
Learn from field work and test projects Specializes in marketing and sales
Diverger: strengths
- Brainstorming
- generating alternatives
- creative/ imagining
- emotional and people oriented
- aware of meanings and values
Diverger: Deficiency
- paralyzed by alternatives
- observes rather than takes action
Diverger: Learning and specialty
When learning prefer groups, listening, receiving feedback and gathering info. Specializes in humanities and liberal arts
Converger: strengths
problem solving, decision making, practical use for ideas and theories
Converger: deficiency
no focus to work, premature closure, prefers technical tasks over people
Converger: Learning and specialty
Learning by being stimulated, lab assignments, practical application and experimenting with new ideas. Specialize in specialist and technical careers
Assimilator: strengths
planning, formulating theory, inductive reasoning
Assimilator: deficiencies
no practical application, favor abstract concepts rather than people, unable to learn from mistakes
Assimilator: learning and specialty
prefer to learn from lectures, reading, thinking, and analyzing models. Specialize in mathematics and science
Barriers to effective listening
- Prematurely rejecting a topic
- information overload
- preoccupation with personal concerns
- attending to outside distractions
- judging the message too quickly
- communication style of speaker
Components of conflict
- content issues: time and money
- psychological elements: trust, respect, desire for inclusion
- procedural components: policies, chain of command, decision making responsibility
Elements of Conflict Resolution
- Id of specific issues that led to the caused conflict
- cooperation among involved parties
- the power bases of the participants
- the effectiveness of lack of communication skills
Conflict management styles
accommodation, avoidance, compromise, collaboration, competition
mediation
- a neutral third party facilitates the process
- mediator helps define the conflict and alternative solutions
- the mediator remains neutral
- the mediator has no authority to impose a solution and results are not binding
Negotiation-process to settle conflict
- requires good communication skills
- requires being open to other ideas and strategies, trusting and respecting alternative perspectives
- use effective planning
- use goal oriented agreement statements
- refrain from using “but” or conditional statements
“I” statements
- “I” messages are necessary when you feel emotions, you own the problem and you want to get the problem solved
- With “I” statements I clearly own my feelings- then it is up to the other person to respond
- using “I” statements involves taking a risk
Assertive behavior can best be described in comparison to what it is not
- non assertive behavior, failing to get your point across by remaining quiet or passive
- aggressive behavior- getting your point across but in a hostile, angry, offensive, sarcastic, or humiliating way
- assertive behavior, getting your point across without offending others. Direct, congruent expressions of thought, feeling, beliefs, and opinions in a non offensive way
