Unit - Communication 2

Question 1

Kolb learnign style inventory: What it does/doesn’t do

Answer 1

• A test to analyze how your brain learns
• An objective assessment of your strengths and weaknesses
• An excuse to use when conflict develops from an individual approaching a problem from a preference style that differs from your own

Question 2

Accommadator: Strengths

Answer 2

• learning from hands on experience
• action oriented- aggressive
• like new and challenging experiences

Question 3

Accommadator: Deficiency

Answer 3

• not directed to goals or time
• rely on people verses own analysis
• act on gut feeling rather than logical analysis
• learn from field work, test projects

Question 4

Accommodator: Learning and Specialty

Answer 4

Learn from field work and test projects Specializes in marketing and sales

Question 5

Diverger: strengths

Answer 5

• Brainstorming
• generating alternatives
• creative/ imagining
• emotional and people oriented
• aware of meanings and values

Question 6

Diverger: Deficiency

Answer 6

• paralyzed by alternatives

- observes rather than takes action

Question 7

Diverger: Learning and specialty

Answer 7

When learning prefer groups, listening, receiving feedback and gathering info. Specializes in humanities and liberal arts

Question 8

Converger: strengths

Answer 8

problem solving, decision making, practical use for ideas and theories

Question 9

Converger: deficiency

Answer 9

no focus to work, premature closure, prefers technical tasks over people

Question 10

Converger: Learning and specialty

Answer 10

Learning by being stimulated, lab assignments, practical application and experimenting with new ideas. Specialize in specialist and technical careers

Question 11

Assimilator: strengths

Answer 11

planning, formulating theory, inductive reasoning

Question 12

Assimilator: deficiencies

Answer 12

no practical application, favor abstract concepts rather than people, unable to learn from mistakes

Question 13

Assimilator: learning and specialty

Answer 13

prefer to learn from lectures, reading, thinking, and analyzing models. Specialize in mathematics and science

Question 14

Barriers to effective listening

Answer 14

• Prematurely rejecting a topic
• information overload
• preoccupation with personal concerns
• attending to outside distractions
• judging the message too quickly
• communication style of speaker

Question 15

Components of conflict

Answer 15

• content issues: time and money
• psychological elements: trust, respect, desire for inclusion
• procedural components: policies, chain of command, decision making responsibility

Question 16

Elements of Conflict Resolution

Answer 16

• Id of specific issues that led to the caused conflict
• cooperation among involved parties
• the power bases of the participants
• the effectiveness of lack of communication skills

Question 17

Conflict management styles

Answer 17

accommodation, avoidance, compromise, collaboration, competition

Question 18

mediation

Answer 18

• a neutral third party facilitates the process
• mediator helps define the conflict and alternative solutions
• the mediator remains neutral
• the mediator has no authority to impose a solution and results are not binding

Question 19

Negotiation-process to settle conflict

Answer 19

• requires good communication skills
• requires being open to other ideas and strategies, trusting and respecting alternative perspectives
• use effective planning
• use goal oriented agreement statements
• refrain from using “but” or conditional statements

Question 20

“I” statements

Answer 20

• “I” messages are necessary when you feel emotions, you own the problem and you want to get the problem solved
• With “I” statements I clearly own my feelings- then it is up to the other person to respond
• using “I” statements involves taking a risk

Question 21

Assertive behavior can best be described in comparison to what it is not

Answer 21

• non assertive behavior, failing to get your point across by remaining quiet or passive
• aggressive behavior- getting your point across but in a hostile, angry, offensive, sarcastic, or humiliating way
• assertive behavior, getting your point across without offending others. Direct, congruent expressions of thought, feeling, beliefs, and opinions in a non offensive way