Unit 2- Communication 1

Question 1

Levels of communication

Answer 1

• Intrapersonal
• Interpersonal
• Small group discussion
• Organizational communication

Question 2

Attending Behavior

Answer 2

• Basic communication
• Listening and talking
• Nonverbal means
• Observe your client’s style of attending and listening
• Verbal tracking
• Listen before you leap

Question 3

Verbal Communication (content)

Answer 3

• Appropriate terminology for understanding

- Client sensitivity

Question 4

Verbal Communication (Delivery or Paralanguage)

Answer 4

• pitch
• tone
• speed
• volume
• emotional quality
• accentuation

Question 5

Non-verbal communication

Answer 5

• Eye contact
• facial expression
• touch: procedural and expressive
• proxemics
• body language

Question 6

Body Language

Answer 6

• Notice how people move in relation to you

- be attentive and authentic

Question 7

Body language

Answer 7

Comfortable conversation distances: English- prefer greater distances
north American- arms length
Latin- may prefer half the distance
Middle east- close proximity
Must be respectful of cultural differences

Question 8

Nonattention

Answer 8

You can use attending skills to open or close client conversation. There are times to not attend- ex. when clients blame others rather than themselves

Question 9

Intentional non-attending

Answer 9

failure to make eye contact, shifting body, vocal tome, changing topics

Question 10

Qualities of good communication- inherent values

Answer 10

• authenticity
• empathy
• mindfulness
• assertiveness
• goal orientation
• use of good judgement
• listening (active)
• interest

Question 11

Client sensitive language

Answer 11

people first, victim status, died by suicide