Unit 2- Communication 3

Question 1

Basic Communication Transaction

Answer 1

• key is good mental health is awareness of behavior and its origins
• good transaction is one in which the real issue is dealt with directly
• good also when people involved are in touch with their feeling about what is happening
• expressing one’s feelings and thoughts invites the other person to express their feelings and thoughts
• Tone set for productive discussion

Question 2

Basic communication transaction

Answer 2

We can control our communication by transacting from our preferred ego state to the intended ego state

Question 3

Basic communication transaction

Answer 3

TA is useful for both explaining and solving communication problems

Question 4

3 distinct ego states: Parent

Answer 4

Rules and guidelines we live by and believe others should live

Question 5

3 distinct ego states: Adult

Answer 5

Processes information, analyzes and monitors objectively. Adult to adult communications invites the other person to think and feel. Open to options

Question 6

3 distinct ego states: child

Answer 6

embodies needs and feelings

Question 7

Basic communication transaction

Answer 7

• whenever transaction are crossed communication stops
• In order to deal effectively with the other’s feelings, we much first communicate clearly with ourselves
• self awareness- leads to change
• to bring about change in others, requires first a willingness to change ourselves

Question 8

Life position

Answer 8

• foundation for ok/not ok feelings about ourselves and others lives in our experiences= life position
• the view we hold of ourselves and others
• berne proposes that life position is the single greatest influence of our behavior
• as Christians- we have the benefit of being reminded of our own worth and the worth of others

Question 9

Life position

Answer 9

• Actual communication takes place in transacting
• our success in transacting is a function of how we feel about our own personal worth- winner of loser behavior
• our life position and win/lose behavior preordains our transactions with others

Question 10

Learning to act assertively

Answer 10

• recognize situations in which you are tempted to become passive or aggressive in your communications. Develop skill of observing yourself
• Recognize when you are tempted to attribute failure to forces that are outside your control
• practice thinking new thoughts to change the feelings that go with old thoughts
• practice using assertive behavior

Question 11

Benefits to assertiveness

Answer 11

• ethical and healing responsibility
• increases self respect
• increases self control
• improves self confidence
• helps develop emotionally satisfying relationships
• increase likelihood everyone’s needs are met
• allows us to exercises our personal rights w/o denying others theirs

Question 12

DESC response for assertive communication

Answer 12

D- describe the situation
E- express your feelings about the situation
S- Specify the change you want
C- Consequences. ID the results that will occur

Question 13

DISC- and alternate confrontation

Answer 13

D- Describe
I- indicate the problem the behavior is causing
S- specify the change you want
C- consequences that will occur

Question 14

Communication styles

Answer 14

• Openly aggressive behavior
• Assertive behavior
• Passive aggressive behavior
• Passive behavior