unit 4.3

Question 1

motivation

Answer 1

a range of factors which influence people to behave certain ways

Question 2

financial method of motivation

Answer 2

achieved through the use of money

Question 3

non-financial method of motivation

Answer 3

factors such as praise or opportunity

job rotation
job enrichment
employee reward schemes

Question 4

maslow’s hierarchy of needs in order (top-bottom)

Answer 4

self actualisation
ego/self esteem needs
love and belonging needs
safety needs
physiological needs

Question 5

physiological needs

Answer 5

the most basic in order to survive (necessities ) eg water, shelter

Question 6

safety needs

Answer 6

feeling safe in the workplace (not being injured at work)

Question 7

love and belonging

Answer 7

feeling accepted and part of a group

Question 8

ego/self esteem

Answer 8

feeling good about yourself, confident in ability

Question 9

self actualisation

Answer 9

stretching self to reach full potential

Question 10

salary

Answer 10

stays the same regardless of hours worked

Question 11

wages

Answer 11

changes with amount of hours worked

Question 12

piecework/piece rate

Answer 12

paid according to amount produced

Question 13

profit sharing

Answer 13

employees receive a percentage of the businesses profits alongside normal wages / salary

Question 14

commission

Answer 14

based on levels of sales made

Question 15

job enrichment

Answer 15

makes job more challenging, keeps employees motivated

Question 16

teamworking

Answer 16

able to work in a group, socal bonds w colleagues

Question 17

fringe benefits

Answer 17

added benefits that come with the job, e.g. company car

Question 18

job rotation

Answer 18

opportunity to work in other areas of the business

Question 19

employee reward scheme

Answer 19

employees are apreciated, e.g. employee of the month