unit 4.1 quizlet

Question 1

Organisational structure

Answer 1

Shows the roles and relationships between all employees in the business

Question 2

Employee

Answer 2

Someone who works for the business

Question 2

Employer

Answer 2

someone who hires workers

Question 3

line manager

Answer 3

an employees immediate boss

Question 4

span of control

Answer 4

number of employees a manager is directly resposible for

Question 5

authority

Answer 5

the power to control others and make decisions

Question 6

chain of command

Answer 6

line of authority

Question 7

delayering

Answer 7

the removal of one or more layers or the organisational structure

Question 7

delegation

Answer 7

passing decision making authority to junior employees

Question 8

decentralisation

Answer 8

allows employees working in all areas of the business to make decisions

Question 9

centralisation

Answer 9

small number of senior managers take all important decisions at headquarters

Question 10

headquarters

Answer 10

the main office or building of a company

Question 11

horizontal communication

Answer 11

info shared among people on the same level of hierarchy

Question 12

upward communication

Answer 12

communication that flows from lower to higher in an organisatiional structure

Question 13

downwards communication

Answer 13

communication that flows from a higher level to a lower level in an organisational structure

Question 14

wide span of control

Answer 14

each manager is directly responsible for a large number of employees

Question 15

narrow span of control

Answer 15

each manager is directly responsible for a small number of employees