unit 3.4 quizlet Flashcards
1
Q
Customer service
A
Meeting the needs of the customer as fully as possible
2
Q
Positive customer engagement
A
Customers having a good experience from their experience with the business
3
Q
Customer
A
someone who pays for goods or services
4
Q
Post sales service
A
Meeting customer needs after they have purchased the product
5
Q
Customer loyalty
A
Customers making repeat purchases
