Unit 1 Therapeutic Communication Techniques Flashcards
Attentive Listening
Listening actively using all of the senses, includes paying attention to verbal and nonverbal messages, attending to the content and the feeling the client is conveying
Offering Self
Making one’s self available suggests interest in the client and a desire to assist the client
Reflection
Repeating what the client has said or a part of what has been said, uses client’s own words
Reflection of feelings
Verbalizing the implied feeling expressed by the content of the client’s communication
Closed-ended Question
Requires only a brief one or two word answer, usually a yes or no response
Open-ended question
Requires the client to reply with several words or sentences, encourages client to explore thoughts or feelings, specifies only the topic to be discussed
Broad Opening
Allows the client to select what to talk about
General Lead
Gives encouragement to the client to continue
Seeking Consensual Validation
Searching for mutual understanding, determining if the nurse has understood the client
Summerizing
Stating the main points of a discussion to clarify the relevant point discussed, often used at the end of an interview or before changing the focus of the discussion
Focusing
Concentrating on a single point by using who, what, when, where, how questions
Stating observations
Verbalizing what is overserved or preceived
Providing Feedback
Sharing one’s perception of the client’s behavior
Seeking clarification
Used to clarify the communication, to make the meaning clear
Therapeutic Silence
Not responding verbally after the client says something, allows client time to think, put thoughts or feelings into words
