Communication Tips Unit 3

Question 1

Substance-Related or Addictive Disorder

Answer 1

1. Use an objective, non-judgemental approach
2. Focus on the facts about the client’s drinking
3. Focus on the client’s behavior
4. Avoid aupporting the client’s denial and raionalizations
5. Use confrontation as necessary
6. Support client’s sobriety

Question 2

People Abuse

Answer 2

1. Be nonjudgmental
2. Avoid leading questions
3. Use open-ended questions
4. Use a nonpunitive, empathetic approach

Question 3

Angry

Answer 3

1. Speak in a normal one of voice, low and calm
2. Identify client’s feelings and confirm with the client
3. Encourage the client to describe the problem
4. Use open ended questions
5. Help the client problem-solve