U3 Controlling Flashcards
1
Q
control
A
process of monitoring performance and taking action to ensure the desired results or surpasses performance
2
Q
Steps in the Control Process
A
- set goals
- measure results
- Compare results with standards
- take necessary action
3
Q
problem situation
A
performance is below expected levels
4
Q
opportunity situation
A
- performance is above expected levels
- learn what can be done to achieve this level in the future
5
Q
internal controls
A
- Self-administered
- Requires trust between manager and employee
- Subordinate should participate in setting goals
- Theory Y
6
Q
external controls
A
Manager exerts control over the subordinate
7
Q
preliminary controls
A
- Occur prior to work
- Provide correct instructions and training for employees
- Providing the correct resources
- Requires proactive management
8
Q
concurrent controls
A
- Happen while work is occurring
- Mistakes are fixed continuously
- Avoids wasted resources
9
Q
post-action controls
A
- Occur after the work has taken place
- Provide information for the future
- Determines rewards
10
Q
discipline
A
used to achieve compliance with the organization’s expectations
11
Q
progressive discipline
A
considers both the severity and frequency of misbehaviour when applying disciplinary action.
12
Q
Rules of Employee Discipline
A
fair, consistent and systematic
13
Q
Keys to effective discipline
A
- done immediately
- directed towards their actions
- consistently applied
- informative
- occur in supportive setting
- support something realistic
14
Q
Merit Pay
A
- Based on individual achievement
- Reward for performance
- Used to remind poor employees and encourage them to improve
15
Q
Bonus Pay Plans
A
- Rewarding an employee when targets are met
- Paying for an outstanding and creative idea
