U2 Leading Through Change

Question 1

Change Leadership

Answer 1

• The most challenging aspect of business is leading and managing change
• The business environment is subject to fast-paced economic and social change
• Modern business must adapt and be flexible to survive

Question 2

Why do we hate change?

Answer 2

• Fear of the unknown
• Disrupted routines
• Lack of control
• Not understanding the need for change
• `Decreased confidence

Question 3

The Ice Cube Model of Change

Answer 3

• Kurt Lewin, 1950s
• Physicist and Social Scientist
• Created a model for Organizational Change
• Before you begin, you must fully understand the motivation (reason) for change in the first place
• Leading change blindly will cause turmoil and chaos in the workplaceUnfreeze-Change-Refreeze

Question 4

UNFREEZE

Answer 4

• Prepare the organization for understanding that change is necessary
• Develop a strong rationale for why things aren’t working
• Break down the status quo
• Challenge the existing protocol and convince people that change is necessary
• BEWARE of strong reactions!
• Get buy-in and support from team leaders

Question 5

CHANGE

Answer 5

• Communicate to ALL stakeholders how this change will benefit them
• Get people INVOLVED in the change
• Give TIME to people to adjust to things. Take things slowly if necessary
• What people need in this stage is full understanding of why they are being asked to change something and how they are valued in the organization
• This is a good time to ‘walk the talk’ and be visible to employees

Question 6

REFREEZE

Answer 6

• Once everyone is adjusting to the change and implementing new protocol, it’s time to refreeze
• Manager can now perform checks to see that new methods are always being used and being used correctly
• Can refine new protocol
• People need confidence that they are doing things right at this stage
• CELEBRATE success to give closure to the change process and to give employees a sense of accomplishment