U2 Why Do People Follow

Question 1

Follower’s 4 Basic Needs

Answer 1

Trust
Compassion
Stability
Hope

Question 2

Trust

Answer 2

• Followers will not tolerate dishonesty
• Honesty, integrity, respect aligns with trust
• Chances of employees being engaged in their work when they do not trust the company’s leaders is 1 in 12
• To build trust, you don’t—you live it
• Most successful teams rarely talk about trust
• When trust is an issue, it is discussed at length and detracts from goals

Question 3

Compassion

Answer 3

• Most leaders are hesitant to show compassion because it is viewed as weakness
• Caring, friendship, happiness all contribute to compassion

Question 4

compassionate leader results in

Answer 4

• People staying with an organization
• Customers more engaged
• Higher productivity
• Higher profitability

Question 5

Stability

Answer 5

• Best leaders are ones that people count on in times of need
• Security, support, strength all contribute to stability
• Employees need a paycheck and a job
• If they doubt the stability of their work environment it causes resistance
• Best method to create stability is transparency
• People need direction in their career and financial stability from their organization
• Employees need to feel they can make a difference too

Question 6

hope

Answer 6

• Followers want stability in the present and hope in the future
• Most powerful response is to question if leadership made them feel enthusiastic about the future
• Allows followers to see past the chaos and complexity
• When absent, followers lose confidence, disengage and feel helpless
• If leaders show distraction about the demands, it causes hope to decrease
• Leaders who show a sense of control, it communicates hope