U2 AOS3 KK1 Staffing and Performance Flashcards
What is Human Resource Management?
The effective management of the formal relationship between the employer and employees.
HRM involves the recruitment, selection, training, development, appraisal and dismissal of staff.
How can staff performance assist with achieving business objectives?
If staff are well treated, they are likely to be happier and perform better/be more productive. They will treat customers well and go over and above what customers expect.
Business objectives can be achieved because this creates a positive brand image, loyal customers, increased sales and market share and more profit.
What are the four phases of the employment cycle?
Attract
Develop
Maintain
Terminate
When does the ‘Attraction’ phase start?
Before the organisation is even looking for an employee.
How do organisations ‘attract’ employees?
Positive brand image. Eg. known for treating employees well.
Positive PR
Potential employee’s overall perception of the organisation
Word of mouth - Eg. organisation has a positive culture.
True or False
The most straight forward way to ‘develop’ employees is through training.
True
What are the two types of training that businesses can use for their employees?
On the job training
Off the job training
Examples of ‘on the job’ training include…
Work shadowing, observations, professional development.
‘Off the job’ training involves…
Training away from place of work that is offered by an external provider
The ‘maintain’ phase of the employment cycle involves…
Keeping employees happy and sufficiently challenged
How does a business know what will keep their employees happy and sufficiently challenged?
Annual performance appraisal process
This process involves a meeting with the employee’s line manager where the employee’s performance will be discussed.
The employee will have an opportunity to say how they are feeling about their role and if they would be interested in taking on other roles within the organisation.
Why is it important to ensure that employees are happy and sufficiently challenged?
To avoid a high employee turnover rate.
If employees are happy and sufficiently challenged, they will be less likely to look elsewhere for other opportunities.
Having a high turnover rate is extremely costly for businesses as all of the time and resources that have been invested in training an employee are lost and go with the employee to their new job and new employer. The organisation then has to spend more time and resources finding a replacement employee and training them up.
Voluntary termination is initiated by the ______________________
Involuntary termination is initiated by the ____________________
Worker/Employee
Employer
What are the four ways an employee’s employment can be terminated?
- Dismissed
- Resign
- Retire
- Redundant
