U1 AOS3/KK7: Customer needs Flashcards
1
Q
customer needs
A
needs that motivates a customer to purchase a product or service
2
Q
CUSTOMER NEEDS AND EXPECTATIONS
environment
A
customers are ▴ consciousness of the environmental impact of the business
3
Q
CUSTOMER NEEDS AND EXPECTATIONS
health conscious
A
customers are ▲ health consciousness resulting in businesses who may have had to change their products or services.
4
Q
customer expectations
A
Features of a business that make it attractive to a customer
