Troubleshooting: CDV Flashcards
Call Return tells the customer the number of their last incoming call and allows them to call the person back. If the line is busy, for how long will call return attempt to reach the party?
30 mins.
what do the last 4 digits in a 10 digit phone number represent
line number
What are some benefits that Xfinity Voice customers are provided with?
Comcast provides private broadband network, digital sound quality, carefree long distance plans, enhanced voicemail, popular calling features and low monthly price
what is the rule of 3 for voice?
- confirm the customers new telephone number
- Illustrate how to use voicemail, referencing the steps in the welcome kit
- Talk about xfinity connect where customers can go online to check voicemail, see call history, or set options.
List the 3 types of calls
Domestic calls, international calls and operator-assisted calls
With xfinity voice how many calling features are included with service at no charge?
12
What solution would you offer customer who complains of receiving too many sales calls?
inform them about Do Not Call registry. They can register online at donotcall.gov
what are the 3 ways that CPNI can be verified to reset a UID password for a customer
verifying the CPNI PIN, answering the security question, or calling the customer at the TN of record
the voltage required to “ring” the phone, typically between 70 and 90 volts at 17 to 20 Hz
ring voltage
the “local” phone office where the subscriber’s lines are connected to the switching equipment
central office
What is the truth in caller ID act?
Prohibits caller ID spoofing for the purposes of defrauding or otherwise causing harm.
When did the FCC adopt rules implementing the Truth in Caller ID Act?
June 2010
The Truth in Caller ID Act of _______.
2009
Why is a user pin required for XFINITY voice customers?
To protect the privacy of your account
What is the service called that will block telemarketer calls? This service is available with Xfinity Voice
Nomorobo
