Business Flashcards
How do you activate private numbering plan?
2 plus the last 3 of the phone number
Customers can automatically distribute incoming calls to two or more extensions using which calling features?
Hunt Groups
What calling feature allows different phone numbers to reach the same phone line with different ring patterns?
Distinctive Ring
IP phone services, such as Business Class Voice, transmit call over what kind of network?
Private
Comcast Business Promise (short)
The Comcast Business Promise is a guarantee to our clients that they will receive high quality business phone, internet, and TV services as a Comcast Business client.
business.comcast.com/about-us/promise
Comcast Business Promise (long)
Comcast Business is committed to delivering on the promise of providing customers the most reliable data, voice, and TV services that consistently exceed expectations.
•If your service is interrupted, we promise to resolve it as quickly as possible.
•If you report a service interruption that was our issue, you will receive a bill credit. It’s that simple.
That’s Comcast – we back our service with this promise because we’re Built for Business.
business.comcast.com/about-us/promise
Business Money Back Guarantee
Because if you’re not satisfied, neither are we. If you’re not completely satisfied within the first 30 days of your Business Voice, Internet or TV service installation, you may cancel that service and we will issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes or per-call charges. Scroll down for more details about Business VoiceEdge or Business Trunk money back guarantees. Note: The Money Back Guarantee does not apply to Ethernet and Hospitality video services.
Business commitments to our customers
- Money Back Guarantee
- Support Everywhere: Phone, Web, Onsite
- 24x7 Dedicated Business Support
Business> Support Everywhere: Phone, Web, Onsite
My Account management - our enhanced customer website makes it easy for you to review and pay your bill, manage your account, and add services. Our robust help library and online customer forums provide you with fast access to answers, when you need them. And if you need us onsite, our professional, punctual and skilled technicians strive to resolve troubles quickly so that you don’t need a repeat service call.
Business> 24x7 Dedicated Business Support
Our dedicated customer service support teams are available 24x7 to help.
service levels for business tv private view
business tv basic, business tv information and entertainment, business tv standard, business tv preferred
service levels for Business tv public view
basic, digital basic plus, digital standard, digital deluxe, sports and entertainment standard, sports and entertainment deluxe
speed for business class starter internet?
16mbps down/3 up
PRI MTTR
4 hours
speed for business class deluxe 75
75/15
speed for business class deluxe 100+
100/20
speed for business class deluxe 150
150/20
some advantages for the employer using Comcast telework?
single contract, unified billing, online ordering and management, dedicated national account team support, business class support
some advantages for the employee using Comcast teleworker
multiple connections, Comcast.net email, after hours use, Comcast portal services
SDN
Software Defined Networking
SD-WAN
Software Defined Wide Area Networking
What is Comcast’s national, carrier-grade, gigabit-ready software-defined networking (SDN) platform called?
ActiveCore
PRI MTTR
4 hours
Details on what Comcast provides, what Comcast does not provide,and what is expected of the customer.
Business Class Terms Conditions
This document describes Comcast’s Information practices, including how personal information is collected, disclosed and protected.
Comcast Customer Privacy Notice
( https://www.xfinity.com/customerprivacy/
Comcast outlines the acceptable and non-acceptable uses of our internet services. This applies to surfing the internet as well as e-mail and web browsing.
Business Class Internet Acceptable Use Policy
Advantages of a Contract
- Locked price/time period
- Expectations agreed upon
- No questions about terms of service
Disadvantages of a Contract
- Possible Termination fee
- Comcast can’t change price
- Not always understood by customer
Contains all the information a customer needs in order to understand their Comcast services and costs
Service order Agreement
