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Comcast Jeopardy Care 2016 > Business > Flashcards

Business Flashcards

1
Q

How do you activate private numbering plan?

A

2 plus the last 3 of the phone number

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2
Q

Customers can automatically distribute incoming calls to two or more extensions using which calling features?

A

Hunt Groups

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3
Q

What calling feature allows different phone numbers to reach the same phone line with different ring patterns?

A

Distinctive Ring

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4
Q

IP phone services, such as Business Class Voice, transmit call over what kind of network?

A

Private

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5
Q

Comcast Business Promise (short)

A

The Comcast Business Promise is a guarantee to our clients that they will receive high quality business phone, internet, and TV services as a Comcast Business client.

business.comcast.com/about-us/promise

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6
Q

Comcast Business Promise (long)

A

Comcast Business is committed to delivering on the promise of providing customers the most reliable data, voice, and TV services that consistently exceed expectations.
•If your service is interrupted, we promise to resolve it as quickly as possible.
•If you report a service interruption that was our issue, you will receive a bill credit. It’s that simple.

That’s Comcast – we back our service with this promise because we’re Built for Business.
business.comcast.com/about-us/promise

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7
Q

Business Money Back Guarantee

A

Because if you’re not satisfied, neither are we. If you’re not completely satisfied within the first 30 days of your Business Voice, Internet or TV service installation, you may cancel that service and we will issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes or per-call charges. Scroll down for more details about Business VoiceEdge or Business Trunk money back guarantees. Note: The Money Back Guarantee does not apply to Ethernet and Hospitality video services.

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8
Q

Business commitments to our customers

A
  • Money Back Guarantee
  • Support Everywhere: Phone, Web, Onsite
  • 24x7 Dedicated Business Support
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9
Q

Business> Support Everywhere: Phone, Web, Onsite

A

My Account management - our enhanced customer website makes it easy for you to review and pay your bill, manage your account, and add services. Our robust help library and online customer forums provide you with fast access to answers, when you need them. And if you need us onsite, our professional, punctual and skilled technicians strive to resolve troubles quickly so that you don’t need a repeat service call.

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10
Q

Business> 24x7 Dedicated Business Support

A

Our dedicated customer service support teams are available 24x7 to help.

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11
Q

service levels for business tv private view

A

business tv basic, business tv information and entertainment, business tv standard, business tv preferred

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12
Q

service levels for Business tv public view

A

basic, digital basic plus, digital standard, digital deluxe, sports and entertainment standard, sports and entertainment deluxe

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13
Q

speed for business class starter internet?

A

16mbps down/3 up

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14
Q

PRI MTTR

A

4 hours

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15
Q

speed for business class deluxe 75

A

75/15

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16
Q

speed for business class deluxe 100+

A

100/20

17
Q

speed for business class deluxe 150

A

150/20

18
Q

some advantages for the employer using Comcast telework?

A

single contract, unified billing, online ordering and management, dedicated national account team support, business class support

19
Q

some advantages for the employee using Comcast teleworker

A

multiple connections, Comcast.net email, after hours use, Comcast portal services

20
Q

SDN

A

Software Defined Networking

21
Q

SD-WAN

A

Software Defined Wide Area Networking

22
Q

What is Comcast’s national, carrier-grade, gigabit-ready software-defined networking (SDN) platform called?

A

ActiveCore

23
Q

PRI MTTR

A

4 hours

24
Q

Details on what Comcast provides, what Comcast does not provide,and what is expected of the customer.

A

Business Class Terms Conditions

25
Q

This document describes Comcast’s Information practices, including how personal information is collected, disclosed and protected.

A

Comcast Customer Privacy Notice

( https://www.xfinity.com/customerprivacy/

26
Q

Comcast outlines the acceptable and non-acceptable uses of our internet services. This applies to surfing the internet as well as e-mail and web browsing.

A

Business Class Internet Acceptable Use Policy

27
Q

Advantages of a Contract

A
  • Locked price/time period
  • Expectations agreed upon
  • No questions about terms of service
28
Q

Disadvantages of a Contract

A
  • Possible Termination fee
  • Comcast can’t change price
  • Not always understood by customer
29
Q

Contains all the information a customer needs in order to understand their Comcast services and costs

A

Service order Agreement

Comcast Jeopardy Care 2016 (26 decks)

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