Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Comcast Jeopardy Care 2016 > Bob > Flashcards

Bob Flashcards

1
Q

What Remote Controls are supported by the XR8?

A

XR2, XR5 and XR11 model remotes.

Document ID PRD1320

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is a TTY or TDD?

A

TTY stands for Teletypewriter and TDD stands for Telecommunications Devices for the Deaf.
(Note: Comcast does not provide this equipment)

Document ID TLK1050

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are 2 possible causes for being unable to activate an Xi5 STB?

A
  • WiFi/Communication Issue (Internet to gateway or gateway to XRE)
  • DNS Issue (site cannot be found due to changes on the customers device.)

(Via X1 Cross Training PG on Inkling)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

If at any time, the Xi5 Wi-Fi Manager detects a loss in connection for ______ or more seconds, it will reconnect to Lost and Found network and repeat the re-pairing sequence.

A

15 Seconds

Via X1 Cross Training PG on Inkling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

How does a customer request a Braille or Large Print Channel Lineup from Comcast?

A

Contact the Comcast Accessibility Support Center for Customers with Disabilities or by emailing accessibility@comcast.com.

Document ID HOW8697
10/5/17
“For a Braille or Large-Print Version of the Bill, the customers can place a request with a Comcast agent.”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the proper protocol to follow when communicating with a customer on an Operator/Communicator Assisted (CA), Telecommunications Relay Service (TRS) call?

A

Speak to the caller or called party directly, not to the Operator/Communicator Assisted (CA), who will complete the proper translation.

Document ID TLK1050

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is required in order to access your Comcast email after the service is disconnected?

A

You must have accessed your email at least once in the 90 days prior to disconnecting your service, then at least once every 9 months thereafter to maintain your access. Otherwise, you will no longer have access to your email.

Document ID HOW10845

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the 4 ways a customer can contact the Comcast Accessibility Support Center for Customers with Disabilities?

A

1) CALL - 866-668-6703
2) CHAT - Using our accessible chat service
3) EMAIL - accessibility@comcast.com
4) ONLINE - at xfinity.com/accessibilitysupport

Document ID HOW7033

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is the Activation Process for APPs on the X1 Platform?

A

1) Press the Xfinity button on the X1 Remote.
2) Scroll over to the APPs Icon and press OK.
3) Select the APP you wish to activate and follow the prompts.

Document ID HOW8996
https://customer.xfinity.com/help-and-support/cable-tv/x1-apps-connect-your-comcast-id

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What 3-digit code do you dial on a Telephone to access Telecommunications Relay Service (TRS)?

A

7-1-1

Document ID HOW3830

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Where is the Telecommunications Relay Service (TRS) available and what is the cost?

A

TRS is available in all 50 states, the District of Columbia, Puerto Rico, and the U.S. territories for local and/or long distance calls. There is no cost to the TRS user; however, applicable long distance charges apply>

Document ID TLK1050

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

How many DVR’s are allowed on a Business Class TV Account?

A

ZERO - DVR’s are not allowed on Business Class TV Accounts.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is Telecommunications Relay Service (TRS)?

A

TRS is a communications service that allows persons with hearing or speech disabilities to place and receive telephone calls.

Document ID TLK1050

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are the 6 primary functions the Comcast Accessibility Support Center for Customers with Disabilities can assist our customers with?

A

1) Turning Closed Captioning on or off.
2) Enabling video description on your TV box through XFINITY X1.
3) Using voice guidance, the talking guide feature on X1.
4) Requesting braille bills, channel lineups and XFINITY User Guides.
5) Requesting a large button XFINITY remote control.
6) Obtaining operator services and directory assistance exemptions for those with disabilities.

Document ID HOW7033

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

The new International Center of Excellence, enhanced language line supports translation for what 5 languages?

A
  • Mandarin
  • Korean
  • Cantonese
  • Tagalog
  • Vietnamese

Document ID NWS6434

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the primary specifications of the XB3 Gateway?

A

DOCSIS 3.0
Maximum Speed: 300 MBPS
3 x 3 Antenna Array on the 5 GHz Spectrum

(Via ‘XFINITY 360 - New Devices’ Video)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How do you delete a Location from the X1 Weather App?

A

1) Inside the APP, using the down arrow button on the X1 Remote, highlight the location to be deleted.
2) Press the right arrow button once to highlight the X icon. Press the OK button to delete the location.

Document ID HOW8996
https://customer.xfinity.com/help-and-support/cable-tv/x1-weather-app-delete-locations

18
Q

What are 3 distinct features, all available through X1, each with benefits to a person who has visual disabilities?

A

1) Video Description
2) Voice Remote Control
3) Voice Guidance

Document ID HOW9331

19
Q

What are the two ways that the X1 Platform provides and receives information?

A
  1. Data Over Cable Service Interface Specification (DOCSIS)
  2. Quadrature Amplitude Modulation (QAM)

(Via X1 Cross Training PG on Inkling)

20
Q

What is the limit on the number of 24/7 Video Recording cameras?

A

The limit on 24/7 Video Recording cameras is 4.

Document ID ALT6029

21
Q

What Operating Systems are supported for the NEW Xfinity TV APP?

A

1) I O S
2) Android
3) Kindle

(Via the ‘XFINITY 360 - XFINITY TV App’ Video)

22
Q

What are the 4 ways Customers with Disabilities can obtain assistance with Closed Captioning needs?

A

1) Phone
2) Email
3) FAX
4) Forums

Document ID HOW3337

23
Q

What is Video Description?

A

Video description describes key visual elements such as actions, facial expressions, costumes or scene changes in a program

Document ID HOW6896

24
Q

What are 2 ways to access the X1 Sports APP on an X1 STB?

A

1) 1.While watching full-screen TV (not using the guide), press the C key on your remote to open the Sports App.
2) Press the Xfinity button on your remote control.
3) Using the right arrow button, scroll to highlight Apps and press the OK button.
4) Highlight the Sports app tile and press the OK button.

Document ID HOW8996
https://customer.xfinity.com/help-and-support/cable-tv/x1-sports-app-access

25
Q

The X1 interface is comprised of what 8 elements?

A
  • Guide
  • Enhanced Search Capabilities
  • On Demand
  • Settings
  • Apps
  • Any Room (ARDVR)
  • Navigation features
  • Help Videos

(Via X1 Cross Training PG on Inkling)

26
Q

Where can customers can pull up live race stats, driver details, standings and more?

A

Via the XFINITY X1 Sports App

Document ID TLK2276

27
Q

What are the qualification factors for an X1 SIK Install?

A

1) All TV outlets require X1 equipment or DTA’s or Cable Cards.
2) Minimum level of service for TV is Digital Starter or higher, in a Double Play or Higher.
3) Maximum of 3 X1 STB’s for an X1 SIK Install.

Document ID PRD1302 + PRD1343

28
Q

What are the normal business hours for the Telecommunications Relay Service (TRS)?

A

Telecommunications Relay Service (TRS) is available 24/7/365 days a year.

Document ID TLK1050

29
Q

What is the Xi5 Set Top Box?

A

The Xi5 is Comcast’s first HDR-capable box that will be wireless and work with the X1 platform via HDMI.

(Via X1 Cross Training PG on Inkling)

30
Q

If the Xi5 unable to activate after the 1st attempt, what should you instruct the customer to do?

A

If the Xi5 unable to activate instruct the customer to try again in 30 minutes.

(Via X1 Cross Training PG on Inkling)

31
Q

What are the Hours of Operation for Comcast Accessibility Support Center for Customers with Disabilities?

A

8:00 AM to 12:00 AM ET, seven days a week

CNT1162–10/5/17

32
Q

How do you Enable the Accessibility Features in the XFINITY Connect App?

A

iOS Settings > General > Accessibility
Android Settings > Accessibility > Accessibility Checkbox > Explore-by-Touch

Document ID HOW6889

33
Q

How does a customer request a Braille or Large-Print Version of the Bill and what is the size and format they are mailed to the customer?

A

sent in a 9 x 12” envelopes
Braille not folded
place a request with a Comcast agent

Document ID TLK1102

34
Q

What is Readable Voicemail?

A

Readable Voicemail feature converts your voicemail to text using automated speech recognition.

Document ID HOW3756

35
Q

What are 4 of the 8 supported X1 Talking Guide Voice Guidance Features?

A

1) Main Menu
2) Guide
3) Saved
4) On Demand
5) Settings
6) Mini Guide
7) Channel Info
8) Channel Collection

Document ID HOW7996

36
Q

What major network transition is Comcast making to improve TV reliability?

A

Transitioning from Satellite to Fiber connections for TV.

37
Q

What does CNBC stand for?

A

‘Consumer News and Business Channel’

38
Q

When do Sun Outages typically occur during the calendar year?

A

Once in the early Spring (March) and once in the Fall (October).

Document ID TLK1259

39
Q

What TV Channels are not affected by Sun Outages?

A

Local broadcast stations, which are delivered to Comcast through direct fiber feeds from their studios.

Document ID TLK1259

40
Q

How long will the customer experience severe Sun Outage interference?

A

Severe interference usually occurs for 6 days in the middle of the 2 week period.

Document ID TLK1259

41
Q

Who is Comcast partnering with to expand the Internet Essentials Program?

A

YMCA

42
Q

Who is our new national Internet Essentials spokesperson?

A

Jackie Joyner-Kersee

Comcast Jeopardy Care 2016 (26 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions