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Comcast Jeopardy Care 2016 > Troubleshooting: Cable > Flashcards

Troubleshooting: Cable Flashcards

1
Q

How do you warehouse reset X1 dvr/ RNG150 x1

A

Hold front power button down for 2 seconds
press ok on remote
press right arrow
press down arrow
press front panel button
reboot takes 6 to 7 mins on dvr and 9 to 10 on RNG 150

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2
Q

What aspect ratio is used mainly in animated movies and European movies?

A

1.66:1

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3
Q

how often can an XOD purchase be refunded

A

once per 12 months (HOW8121)

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4
Q

What are the two types of S/PDIF connections?

A

Coaxial and Optical

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5
Q

while in the recordings list on X1, what is the function of the D button?

A

delete whatever is currently highlighted

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6
Q

how do you unpair a remote from a STB

A
  • setup until the all power turns green

- 9-8-7

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7
Q

There are three main surround speakers setups what are they?

A

5.1, 6.1, and 7.1

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8
Q

What are the two versions of IP addresses?

A

IPV4 and IPV6

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9
Q

What business class tv digital package provides a variety of popular channels-including CNBC, The Weather Channel, Headline News, and HGTV

A

Information and Entertainment

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10
Q

What are the four troubleshooting steps?

A

Identify, Isolate, Repair, Verify

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11
Q

what level of service is required for 3D programming

A

Digital Starter with HD

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12
Q

What devices can download the Xfinity TV Remote App?

A

iPad, iPhone, iPod Touch, Windows 8 phone, and Android devices

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13
Q

1.66:1

A

Vista Vision

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14
Q

How do you search for an audio receiver code on an xr2/xr5/xr11

A
  • press and hold setup till the LED changes to green
  • type 9-9-2
  • press channel up repeatedly until the receiver turns off
  • press setup again
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15
Q

Also known as RCA cables. Typically used for 600 ohm line level audio. Each cable carries a single analog audio channel, with separate cable used for the right and left channels

A

Left and Right Stereo cables

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16
Q

4:03

A

Academy Ratio

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17
Q

Whats the aspect ratio for HDTV’s?

A

16:9

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18
Q

What are the components of the X1 Cloud?

A

XRE and XBO

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19
Q

Originally derived from the days of film and motion pictures, it represents a single unique image or picture. The speed at which these pictures are displayed in seconds?

A

Frame rate

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20
Q

This format creates the experience of being surround by sound. It has multiple discrete audio channels that feed multiple speakers arranged in a surround-enhancing format.

A

surround sound

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21
Q

Customers often have a pair of _ for late night viewing or to support a viewer with an hearing impairment

A

headphones

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22
Q

If all of a customers X1 STBs are out what should be checked to make sure it still has power?

A

the in home amplifier

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23
Q

What steps are required to use voice commands?

A
  • pair remote to the STB
  • press and hold blue microphone until an audible tone plays, while still holding the button speak into the remote
  • release the blue microphone button
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24
Q

what is the lowest level of service to add the SEP

A

Xfinity TV 450 Latino or Digital Starter and Above

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25
Q

What website does a customer go to for an in-home experience on their PC?

A

xfinity.com/stream

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26
Q

What are the two types of call forwarding?

A

Variable and Selective

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27
Q

2.60:1

A

Panavision

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28
Q

This connection is a 75 ohm rf transport where the standard cable termination is an F-connector

A

Coaxial Cable

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29
Q

How do you get to X1 diagnostic screen

A

hold down exit for more than 5 seconds, Press the down arrow twice, press 2 button

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30
Q

This connection is typically used to connect computer monitors to PCS and to connect high-end DVD players and high definition cable boxes and satellite receivers.

A

DVI

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31
Q

Ultra-widescreen format (such as How the West was won) what aspect ratio?

A

2.60:1

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32
Q

Name 3 ways a customer can reset the X1 box

A
  • unplug, wait 10 seconds, plug back in
  • press and hold the green or blue power circle for 10 seconds
  • via the my account app
  • xfinity button, gear icon, device settings, power preferences, reboot box
  • a button
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33
Q

I-pictures, p-pictures, b-pictures

A

interactive, predictive, bi-directional

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34
Q

Tiny dots that convey light and combine to form a video picture?

A

Pixel

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35
Q

When the light on an RF cabpable remote flashes green then red, what must be done to get the remote working properly again?

A

unpair the remote

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36
Q

How do you factory reset a remote

A
  • press and hold setup until all power light turns green

- press 9-8-1

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37
Q

Whats the aspect ratio used by most American movies?

A

1.85:1

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38
Q

List the three type of calls

A
  1. Local Domestic
  2. Operator assistance calls
  3. International
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39
Q

What are the reasons a recording would not complete?

A
  • too many simultaneous
  • not enough space
  • already recorded
  • system canceled
  • user canceled
  • canceled
  • not entitled
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40
Q

How can a customer cancel or reschedule an appointment without speaking to a live agent?

A
  • online at xfinity.com

- via the my account app

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41
Q

2.35:1

A

CinemaScope

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42
Q

2.76:1

A

Ultra Panavision

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43
Q

What does the STB displaying HUNT on the cable box mean?

A

Dead outlet or headend issue

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44
Q

What devices are compatible with the XR11 voice remote

A

all X1 DVRs
Xi3s
XG2s

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45
Q

what is the code used to unpair RF capable remotes

A

987

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46
Q

How do you change the X1 guide to Spanish?

A
  • xfinity button
  • navigate to the gear icon and press ok
  • navigate to language
  • select Spanish on the menu option
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47
Q

1.85:1

A

VistaVision or Academy Flat

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48
Q

What aspect ratio is used in epic movies and musicals such as Star Wars?

A

2.35:1

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49
Q

This connection uses a standard type stereo plug jack, often called an RCA connector.

A

Composite Video connector

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50
Q

16:09

A

HDTV

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51
Q

Whats the aspect ratio for standard definition television?

A

4:3

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52
Q

can you delete multiple recordings of the same show at once with X1

A

yes

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53
Q

Some error messages, including RDK errors, can provide the customer with ____ __ ____ ____ ____ right on the screen

A

Instructions on what to try

54
Q

Define high definition

A

Digital signal sent digitally

55
Q

What are the general specifications of Standard Definition TV?

A

2 channel, 4:3 Aspect ratio, Up to 480i picture quality

56
Q

What type of cable to the TV is available on all cable boxes with the exception of the upcoming Xi5 and the Cisco RNG 150 HD TV box

A

Coax

57
Q

Where would you find the filter option for Critic Score in X1?

A

Guide -> Trending

58
Q

What products are included in Digital Premier?

A

Digital Premier, HD, HBO, Showtime, Cinemax, Starz, TMC

59
Q

When you press the left arrow on X1

A

Command Menu appears

60
Q

What format ratio is 16:9?

A

High Definition

61
Q

What are 2 features of the XR11 remote aside from voice control?

A

Aim Anywhere, Backlit keypad

62
Q

What is the definition of Standard Definition?

A

Analog signal sent Digitally

63
Q

Option for box to TV, single cable for video, multiple cables for audio

A

Composite

64
Q

Define 4K UHD

A

Next generation HD

65
Q

What are the options for connecting the Xi5 to your TV?

A

HDMI only

66
Q

How many HDMI ports are on a DCX3200/RNG150N?

A

1 HDMI port

67
Q

After how much time does the X1 screensaver start?

A

5 minutes, 15 minutes, 30 minutes, or 5 hours

68
Q

How many programs can you store at once on VOD?

A

99

69
Q

When you press the right arrow on X1

A

Mini-guide appears

70
Q

What video formats allow Dolby Digital Audio and THX

A

High definition and 4K UHD

71
Q

Define 4K UHD

A

Next generation HD

72
Q

What cable goes from the wall outlet to the box?

A

Coax

73
Q

Where can you customize a guide with shows and movies for your kids based on age, channels, and more?

A

X1 KidZone

74
Q

How many channels/programs will the History Bar display?

A

up to 9

75
Q

In an X1 Cloud DVR, what portion of the services are provided directly from the box (not the cloud)

A

Linear programming and On Demand services

76
Q

When a customer swaps out an X1 Cloud DVR, where can they access their recordings from their original box?

A

Online and eligible mobile devices

77
Q

What are the components of the X1 Cloud?

A

XRE and XBO - both ways

78
Q

This will provide you with recommendations on movies and TV shows that are similar to something you have watched.

A

“Because You Watched” recommendations located under the For You section

79
Q

DCX3400 has what options on the front of the box?

A

Select with arrows, Power, Menu, Guide, Info, Format, Chanel up and down

80
Q

What products are included in Digital Preferred Plus?

A

Digital Preferred, HD, Showtime, TMC, Starz

81
Q

What are the screen Features of 4k UHD?

A

Dolby Digital Audio, THX, 8 million active pixels

82
Q

Does the XR2 remote have a Live button?

A

No

83
Q

With what formats do our cable boxes work?

A

All but 4K (480i, 480p, 720p, 1080i, 1080p)

84
Q

Option for box to TV, multiple cables for HD video, no audio

A

RGB

85
Q

What are the 5 Serial Numbers on the back of a DCX3200/RNG150N?

A

MCard SNMCard UAHost SNeSTB MacDOCSIS

86
Q

How do you connect an Xi5 to an XB3?

A
  • Upon boot-up, the user will be shown the Pairing Screen seen on the right if the Xi5 is not already paired to a network
  • User can select “Initiate pairing” to begin the Automatic WPS Pairing sequence
  • Alternatively, user can choose “Manual setup” to initiate the Manual WPS Pairing sequence
87
Q

Option for box to TV, multiple cables for video, multiple cables for audio

A

Component

88
Q

When you press the Guide button twice on X1

A

Options for filtering the guide appear

89
Q

What are your options for guide view? (X1)

A

All, Free to Me, HD, Favorites, Trending, Movies, Sports, Kids

90
Q

How many legacy boxes work with Cloud DVR?

A

None

91
Q

If Rebeca wants to record 14 programs at once in her home, how many XG1’s does she need to get?

A

3 - each DVR Records 6

92
Q

A mandate by the FCC which requires cable operators only deploy digital set top boxes that have a PC card slot

A

Separable security

93
Q

What are the components of the X1 Cloud?

A

XRE and XBO

94
Q

Can legacy customers get On Demand?

A

Yes

95
Q

DCX3200/RNG150N - what are the 4 lights on the front?

A

Power, Data, Lan, Rec

96
Q

Define Trickplay

A

Trickplay is the ability to rewind, fast forward, pause, etc. Withonly one live tuner, Trickplay is not available for live TV.

97
Q

What are the general specifications of High Definition?

A

Dolby Digital audio THX16:9 aspect ratio1080i, 1080p, or 720p picture quality

98
Q

What does the Transport Bar display?

A

Start time, End time, How much you have watched, Video description, SAP, Closed Caption, Status of your program: Play, fast forward, rewind, pause

99
Q

What does the XRE 10000 error mean?

A

The device is not active in the billing system

100
Q

What products are included in Digital Preferred?

A

Digital Preferred, HD

101
Q

When you press the down arrow on X1

A

Transport Bar appears

102
Q

Where additional computing and storage resources are put to use in an elastic fashion, using what’s needed, when it’s needed.

A

The Comcast Cloud

103
Q

This remote is designed to work with the X1 System

A

XR2
XR5 (including variants)
XR11

104
Q

This X1 feature prevents adult titles, posterart and programming from appearing on screen.

A

Safe Browsing

105
Q

This can aid in increasing RF signals.

A

In-home amplifier

106
Q

Aformat used to encode and transmit digital cable channels.

A

QAM - [A QAM (pronounced as QUAM) tuner allows a digital TV set to receive €œin the clear€ digital cable channels without using a digital cable TV box in Pre-B1-encryption markets. Customers in post-encryption markets will need a TV box or DTA on their account to view channels. “In the clear” refers to channels that are not encrypted. A digital TV set with a QAM tuner may be compared to an older-style analog TV set with a built-in, cable-ready tuner. When the cable was plugged directly into the analog TV, it could receive the channels that were not scrambled or encrypted.]

107
Q

What is the code you push when you have to search for a programming code to program a remote?

A

991

108
Q

This Parental Control feature is available on a set top box but not on xfinity.com

A

Hide Adult and TV-MA Titles

109
Q

Xfinity Instant TV Base package channelse

A

Access to live and On Demand
Limited Basic TV
Broadcast Networks - NBC, CBS, FOX, ABC, PBS and CW
Top Spanish-language programming - Univision, Telemundo and Unimas (where available)*
Music Choice - 50 channels of commercial-free music
XFINITY On Demand
Cloud DVR Lite-20 hours of recording capacity-Ability to record up to two shows at once

110
Q

What is the 3 digit code that activates/deactivates volume lock on the XFINITY TV remote?

A

993

111
Q

What is the 29-pin connector for digital video?

A

DVI

112
Q

Number of vertical lines in a 720p picture

A

1280

113
Q

I now offer a self-healing feature.

A

X1 DVR - free version OnDemand

114
Q

What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?

A

Plasma TV

115
Q

What are the 3 types of audio quality?

A

Stereo, Mono, and Surround Sound

116
Q

The input/output on the HD DTA accepts which cable format?

A

Coax

HDMI

117
Q

What is the 19-pin connector for digital video?

A

HDMI

118
Q

This device is required for the X1DVR with cloud technology.

A

XG1

119
Q

How can a customer check the battery level of an X1 remote and what do the different blinks indicate?

A
  1. Press and hold the Setup button until the green light appears
  2. Enter 9-9-9
    4 Green blinks = Excellent Battery Power
    3 Green Blinks = Good Battery Power
    2 Red Blinks = Low Battery Power
    1 Red Blink = Very Low Battery Power and Batteries Should Be Replaced
120
Q

What are 4 of 6optionsunderParental ControlLocks

A 
Movie Rating Locks
TV Rating Locks
TV Content Locks
Channel Locks
Title Locks
Service Locks
Master Locks
121
Q

In a 1080i picture, the number of lines drawn every 1/60 second

A

540

122
Q

This device allows XFINITY OnDemand to be delivered over IP.

A

XiD or Xi3

123
Q

What connector color is used for left channel baseband audio?

A

White

124
Q

What button would you push onthe DTA remote when a customer has lost sound on a DTA device?

A

Language Button

125
Q

Name the 6 TV Rating Locks under Parental Controls?

A 
Y
Y7
G
PG
TV-14
TV-MA
126
Q

What stand alone device that allows a customer to pause live tv and view an instant replay.

A

Dvr (Xg1) and X1 hd/sd box (Xg2)

127
Q

All of the channels in a 7.1 home theater setup

A 
Center channel
Front Left
Front Right
Surround Left
Surround Right
Rear Left
Rear Right
Subwoofer
128
Q

Responsible for configuration and setup of a home theater system

A

The customer

129
Q

How do I access the diagnostics screen on the XG1/RNG150N?

A

Hold down ‘Exit’ for more than 5 seconds
Press the Down Arrow twice
Press the 2 button

130
Q

What kind of TV can receive unscrambled channels without using a set-top box?

A

Cable Compatible (or cable ready) TVs

131
Q

What does the C button do?

A

Launches the Sports App

132
Q

What is the 3 digit code that Activates/Deactivates Channel Lock on the XFINITY TV remote?

A

973

Comcast Jeopardy Care 2016 (26 decks)

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