Niveon Flashcards
Where did our new state-of-the-art National Center of Excellent open?
Spokane, WA (ComcastNow)
Where was Comcast’s second cable system (and the first one they built themselves) located?
Laurel, Mississippi
Name 5 of the 10 benefits XiD X1 box?
Pause, fast forward and rewind live TV for up to 25 minutes
Supports both HD and SD televisions
Compatible with both the XG1 and XG2 hubs
Three XiD devices per XG1 or XG2 device
Half the size of an Xi3 device
Supports all X1 apps
Supports the XR11 voice remote from XFINITY
Compatible with all X1 mobile applications
3D programming support
Compatible with X1 AnyRoom DVR service
What new wireless X1 box allows customers to watch live tv without the need for a coaxial connections?
Pace PX051AEI (Xi5) Document ID DG491
In 2016 and the years to come, what will be our “best product”?
Customer experience will be our best product!
The capital affiliate of Comcast Corporation that invests in innovative businesses that represents the next generation of entertainment, communication, and digital technology by partnering with entrepreneurs?
Comcast Ventures
This feature provides our XFINITY TV customers the freedom to watch many of their favorite shows “on their terms” on the most convenient device available - at no additional cost included with their XFINITY TV subscription
TV Everywhere (Comcast University Manuals)
What Wi-Fi speeds does Xfinity on the Fly provide?
50+ Mpbs ultra-high-speed Wi-Fi
Coming soon, where can the “Xfinity Coupon” toolkit be found?
“Account Info” section of Einstein (PRD1325)
Where was the nation’s first totally underground cable system located?
Venice, Florida
What is the new rebrand of the “ Comcast Customer Guarantee?
Xfinity Customer Commitment
Up to what speeds does docsis 3.1 support?
Supports up to 10 Gbps downstream and 1 Gbps upstream speeds
What Xfinity service offers access the best entertainment without any additional equipment, along with the ability to build a personal library of favorites with Cloud DVR Technology?
Stream TV -only from Xfinity. (PRD1308)
If you hover over the Comcast logo on ComcastNow, what does it show?
Agent NT login, Server # and Pernr ID # (ComcastNow)
Name the arena that is the home of the Philadelphia Flyers?
The Wells Fargo Center
What National Hockey League team does Comcast Corporation own?
The Philadelphia Flyers
What University did Ralph Roberts attend?
University of Pennsylvania (Wharton School)
What presents inventive original programming that taps into the network’s “passion groups” of food, fashion, beauty, design and pop culture?
Bravo Media
The only cable channel devoted to delivering viewers round-the-clock scares.
Chiller
Who wrote “An Incredible Dream”?
William Novak
What is Ralph Roberts wife’s name?
Suzanne
This lifestyle and entertainment network features programming that speaks to classic and contemporary passions and interest for fashion and style, to food and drink, travel and women and relationships.
Esquire Network
Ralph Roberts was born on what date?
March 13, 1920
How many states does Comcast Spectacor operate in?
48 of 50 states and venues all over the world
What year did Ralph Roberts get married?
1942
This is the destination for the best catalog of crime and mystery programming?
Cloo
What is the eligibility to access Xfinity on the Fly?
access is restricted to customers who subscribe to both Xfinity TV and Xfinity Internet service
What arena is the home of the Philadelphia Flyers?
The Wells Fargo Center
What is the parent company of American Cable System?
International Equity
What University did Dan Aaron attend before being drafted into the military?
Temple University
What is the Inner Circle “ Summer Incentive”?
$150 when potential business customer connect and you are entered to win Comcast Business themed lounge chairs and other summer treats. (ComcastNow)
What year did Dan Aaron pass away?
2003
What channel is television’s top destination for all things entertainment and pop culture?
E!
What online TV service, founded in 2007 has a mission to help people find and enjoy the world’s premium content when, where and how they want it?
Hulu
How many children did Ralph have?
5
This group of four community ice skating rinks throughout the Philadelphia region that provides a total entertainment experience for the entire family?
Flyers Skate Zone
The largest content-driven community for women online?
iVillage
What is the name of the venue management service that impacts the bottom-line success of public assembly and events?
Spectra
One of the first cable channels, it showed a goldfish swimming in a bowl with soothing music in the background?
The Meditation Channel
This is the dining and entertainment district centered in the heart of the South Philadelphia Sports Complex
XFINITY Live! Philadelphia
The name of the piece of sporting equipment that Ralph Roberts successfully marketed in the late 1940’s?
The Centric Putter
What date did Ralph Roberts pass away?
June 18, 2015
Name 4 of the 8 elements that make up the X1 interface?
Guide, On Demand, Apps, Enhanced Search Capabilities, Settings, Navigation features, Help Videos and Any Room (ARDVR)
The largest content-driven community for women online?
iVillage
When clicking “toolkits” in Einstein, what 5 options appears?
Xfinity Internet, Xfinity Voice, Xfinity TV, Home and X1.
In ComcastNow, what is the new hire essential “to-do list” item time periods?
Your first day, your first month and your first 90 days.
How do you program an XR2 remote to a DTA box?
Press and hold the setup button until its status LED light turns green, Press the “A” button to change to the correct IR mode, then aim remote to DTA and press any button to test. (HOW10823)
What are the streamlined objectives of the Xfinity Customer Commitment?
- Respect the customer’s time
- Simplify the Customer Experience
- Make things right if we fall short
What was Ralph Roberts biggest regret?
Not getting married sooner
Leader in sports management industry that provides high quality sports and entertainment to millions of fans around the world?
Comcast Spectacor
Where was Dan Aaron born?
Germany
What branch of the military did Ralph Roberts serve in during World War II?
The Navy
Name 4 of the 8 options under the Audio Issues (Legacy) ITG?
- Audio Cuts In and out
- Audio is Buzzing and Popping
- Audio is Out of Sync
- No Audio
- DVS Descriptive Video Service) Issues
- Wrong Audio (Wrong Language)
- Audio Incorrect on Commercial Volume Only
- Closed Caption Issues
Name 5 schools of the 36 that recently joined the Xfinity on Campus
Northeastern University, University of Notre Dame, Temple University, University of Michigan, University of Pennsylvania, University of Southern Mississippi, Villanova University and California State University, Fresno. (ComcastNow)
What National Hockey League team does Comcast Corporation own?
The Philadelphia Flyers
Leader in the sports management industry that provides high quality sports and entertainment to millions of fans around the world?
Comcast Spectacor
The nation’s leading moviegoers destination that sells tickets to nearly 20.000 screens across the country?
Fandango
What are the 2 ways that the X1 platform provides and receives information?
Data Over Cable Service Interface Specification (DOCSIS) and Quadrature Amplitude Modulation (QAM)
This is the high level leadership program sponsored by Comcast University known by its fairy tale acronym.
E.L.F (Executive Leadership Forum)
Name of the venue management services that impact the bottom-line success of public assembly events?
Spectra
What are the Comcast Customer Experience Pillars?
-Customer Viewpoint
-Automated Support
-Reliability
-Employee Empowerment
-Simplification
(ComcastNow)
Comcast Spectacor is comprised of these 3 businesses?
Philadelphia Flyers, Wells Fargo Center and Spectra
What is the website to reach Xfinity Forums?
forums.xfinity.com
