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Comcast Jeopardy Care 2016 > Niveon > Flashcards

Niveon Flashcards

1
Q

Where did our new state-of-the-art National Center of Excellent open?

A

Spokane, WA (ComcastNow)

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2
Q

Where was Comcast’s second cable system (and the first one they built themselves) located?

A

Laurel, Mississippi

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3
Q

Name 5 of the 10 benefits XiD X1 box?

A

Pause, fast forward and rewind live TV for up to 25 minutes
Supports both HD and SD televisions
Compatible with both the XG1 and XG2 hubs
Three XiD devices per XG1 or XG2 device
Half the size of an Xi3 device
Supports all X1 apps
Supports the XR11 voice remote from XFINITY
Compatible with all X1 mobile applications
3D programming support
Compatible with X1 AnyRoom DVR service

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4
Q

What new wireless X1 box allows customers to watch live tv without the need for a coaxial connections?

A

Pace PX051AEI (Xi5) Document ID DG491

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5
Q

In 2016 and the years to come, what will be our “best product”?

A

Customer experience will be our best product!

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6
Q

The capital affiliate of Comcast Corporation that invests in innovative businesses that represents the next generation of entertainment, communication, and digital technology by partnering with entrepreneurs?

A

Comcast Ventures

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7
Q

This feature provides our XFINITY TV customers the freedom to watch many of their favorite shows “on their terms” on the most convenient device available - at no additional cost included with their XFINITY TV subscription

A

TV Everywhere (Comcast University Manuals)

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8
Q

What Wi-Fi speeds does Xfinity on the Fly provide?

A

50+ Mpbs ultra-high-speed Wi-Fi

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9
Q

Coming soon, where can the “Xfinity Coupon” toolkit be found?

A

“Account Info” section of Einstein (PRD1325)

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10
Q

Where was the nation’s first totally underground cable system located?

A

Venice, Florida

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11
Q

What is the new rebrand of the “ Comcast Customer Guarantee?

A

Xfinity Customer Commitment

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12
Q

Up to what speeds does docsis 3.1 support?

A

Supports up to 10 Gbps downstream and 1 Gbps upstream speeds

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13
Q

What Xfinity service offers access the best entertainment without any additional equipment, along with the ability to build a personal library of favorites with Cloud DVR Technology?

A

Stream TV -only from Xfinity. (PRD1308)

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14
Q

If you hover over the Comcast logo on ComcastNow, what does it show?

A

Agent NT login, Server # and Pernr ID # (ComcastNow)

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15
Q

Name the arena that is the home of the Philadelphia Flyers?

A

The Wells Fargo Center

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16
Q

What National Hockey League team does Comcast Corporation own?

A

The Philadelphia Flyers

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17
Q

What University did Ralph Roberts attend?

A

University of Pennsylvania (Wharton School)

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18
Q

What presents inventive original programming that taps into the network’s “passion groups” of food, fashion, beauty, design and pop culture?

A

Bravo Media

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19
Q

The only cable channel devoted to delivering viewers round-the-clock scares.

A

Chiller

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20
Q

Who wrote “An Incredible Dream”?

A

William Novak

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21
Q

What is Ralph Roberts wife’s name?

A

Suzanne

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22
Q

This lifestyle and entertainment network features programming that speaks to classic and contemporary passions and interest for fashion and style, to food and drink, travel and women and relationships.

A

Esquire Network

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23
Q

Ralph Roberts was born on what date?

A

March 13, 1920

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24
Q

How many states does Comcast Spectacor operate in?

A

48 of 50 states and venues all over the world

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25
Q

What year did Ralph Roberts get married?

A

1942

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26
Q

This is the destination for the best catalog of crime and mystery programming?

A

Cloo

27
Q

What is the eligibility to access Xfinity on the Fly?

A

access is restricted to customers who subscribe to both Xfinity TV and Xfinity Internet service

28
Q

What arena is the home of the Philadelphia Flyers?

A

The Wells Fargo Center

29
Q

What is the parent company of American Cable System?

A

International Equity

30
Q

What University did Dan Aaron attend before being drafted into the military?

A

Temple University

31
Q

What is the Inner Circle “ Summer Incentive”?

A

$150 when potential business customer connect and you are entered to win Comcast Business themed lounge chairs and other summer treats. (ComcastNow)

32
Q

What year did Dan Aaron pass away?

A

2003

33
Q

What channel is television’s top destination for all things entertainment and pop culture?

A

E!

34
Q

What online TV service, founded in 2007 has a mission to help people find and enjoy the world’s premium content when, where and how they want it?

A

Hulu

35
Q

How many children did Ralph have?

A

5

36
Q

This group of four community ice skating rinks throughout the Philadelphia region that provides a total entertainment experience for the entire family?

A

Flyers Skate Zone

37
Q

The largest content-driven community for women online?

A

iVillage

38
Q

What is the name of the venue management service that impacts the bottom-line success of public assembly and events?

A

Spectra

39
Q

One of the first cable channels, it showed a goldfish swimming in a bowl with soothing music in the background?

A

The Meditation Channel

40
Q

This is the dining and entertainment district centered in the heart of the South Philadelphia Sports Complex

A

XFINITY Live! Philadelphia

41
Q

The name of the piece of sporting equipment that Ralph Roberts successfully marketed in the late 1940’s?

A

The Centric Putter

42
Q

What date did Ralph Roberts pass away?

A

June 18, 2015

43
Q

Name 4 of the 8 elements that make up the X1 interface?

A

Guide, On Demand, Apps, Enhanced Search Capabilities, Settings, Navigation features, Help Videos and Any Room (ARDVR)

44
Q

The largest content-driven community for women online?

A

iVillage

45
Q

When clicking “toolkits” in Einstein, what 5 options appears?

A

Xfinity Internet, Xfinity Voice, Xfinity TV, Home and X1.

46
Q

In ComcastNow, what is the new hire essential “to-do list” item time periods?

A

Your first day, your first month and your first 90 days.

47
Q

How do you program an XR2 remote to a DTA box?

A

Press and hold the setup button until its status LED light turns green, Press the “A” button to change to the correct IR mode, then aim remote to DTA and press any button to test. (HOW10823)

48
Q

What are the streamlined objectives of the Xfinity Customer Commitment?

A
  • Respect the customer’s time
  • Simplify the Customer Experience
  • Make things right if we fall short
49
Q

What was Ralph Roberts biggest regret?

A

Not getting married sooner

50
Q

Leader in sports management industry that provides high quality sports and entertainment to millions of fans around the world?

A

Comcast Spectacor

51
Q

Where was Dan Aaron born?

A

Germany

52
Q

What branch of the military did Ralph Roberts serve in during World War II?

A

The Navy

53
Q

Name 4 of the 8 options under the Audio Issues (Legacy) ITG?

A
  • Audio Cuts In and out
  • Audio is Buzzing and Popping
  • Audio is Out of Sync
  • No Audio
  • DVS Descriptive Video Service) Issues
  • Wrong Audio (Wrong Language)
  • Audio Incorrect on Commercial Volume Only
  • Closed Caption Issues
54
Q

Name 5 schools of the 36 that recently joined the Xfinity on Campus

A

Northeastern University, University of Notre Dame, Temple University, University of Michigan, University of Pennsylvania, University of Southern Mississippi, Villanova University and California State University, Fresno. (ComcastNow)

55
Q

What National Hockey League team does Comcast Corporation own?

A

The Philadelphia Flyers

56
Q

Leader in the sports management industry that provides high quality sports and entertainment to millions of fans around the world?

A

Comcast Spectacor

57
Q

The nation’s leading moviegoers destination that sells tickets to nearly 20.000 screens across the country?

A

Fandango

58
Q

What are the 2 ways that the X1 platform provides and receives information?

A

Data Over Cable Service Interface Specification (DOCSIS) and Quadrature Amplitude Modulation (QAM)

59
Q

This is the high level leadership program sponsored by Comcast University known by its fairy tale acronym.

A

E.L.F (Executive Leadership Forum)

60
Q

Name of the venue management services that impact the bottom-line success of public assembly events?

A

Spectra

61
Q

What are the Comcast Customer Experience Pillars?

A

-Customer Viewpoint
-Automated Support
-Reliability
-Employee Empowerment
-Simplification
(ComcastNow)

62
Q

Comcast Spectacor is comprised of these 3 businesses?

A

Philadelphia Flyers, Wells Fargo Center and Spectra

63
Q

What is the website to reach Xfinity Forums?

A

forums.xfinity.com

Comcast Jeopardy Care 2016 (26 decks)

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