Rai Flashcards
You Tube will work on which X1 cable boxes?
XG 1 - XG2 - XI5 - XI3 - XID
How do you sign out of YouTube via X1?
- Select the applicable name from the Main Menu
- Select Manage Accounts
- Select the account that you want to remove
What are the 4 ways to access YouTube content on your X1 STB?
Voice Remote
Links in a search screen
Apps Menu
On Demand
What 3 ways can parental controls be set in the youtube x1 app?
X1 Parental Controls apply
Turn on Google SafeSearch (YouTube’s internal content restrictions)
Lock the YouTube app so it cannot be opened without a PIN
How many lines can you have with Xfinity Mobile
up to 5 lines
What data options are available with Xfinity Mobile?
100MB free with your internet package
By the Gig=$12/1GB
unlimited $65 ($45 limited offer on now) per line
After what data usage does Xfinity throttle?
Reduced speeds after 20 GB
Where can a customer go to purchase Gig speed internet?
inbound sales
retail
direct sales
care
dot com channel
Name 4 of 12 places where is Gig speed available?
Atlanta, Chattanooga, Chicago, City of Detroit
Huntsville, Indiana, Tuscaloosa, Jacksonville
Knoxville, South Florida, Nashville, Little Rock * - *Efective 10/4/17
What’s the difference between Gigabit and Gigabit Pro
Gig: 1Gbps download, 35 Mbps upstream
$10 modem Llase
$139.95/mo EDP
Gig Pro: 2 Gbps down and up
$19.95 modem lease
$299.95/mo EDP
requires contract, & Er Ticket
When you’re away from your house, you can use the XFINITY TV app to stream up to ____ live channels on your mobile device.
100
entire channel lineup when you’re home
How many virtual phone numbers can a customer have with their CDV service?
up to 4
What speed is included with Internet Essentials?
15 Mbps download
2 Mbps upload
What are 3 benefits of Internet Essentials?
40 one-hour sessions of XFINITY WiFi Hotspots every 30 days
free Internet training online, in print and in person.
purchase up to three computers for $149.99 plus tax each
No activation fees, equipment rental fees, install fees.
What are the Xfinity Mobile Pillars?
Savings
Flexibility
Network
(spoketraining.com)
What makes Xfinity Stream TV different than simply using the Xfinity Stream TV app?
Available to internet only customers
No STBs
Max 2 streams (instead of 5)
20 hrs cloud DVR
What is the minimum requirement for a Whole Home Equipment Pack?
X1 Double Play
generally Starter, but some Latino packs including X1 Economy Plus Latino DP
3 X1 cable boxes (1 DVR, 2 AOs)
What are 3 main things can be done with the connect app?
check emails,
listen to or read voicemail
manage address book and calendar
use voice2go: text messaging, outbound calling, additional numbers
What was the major change to Early Termination Fee policy in 2016?
Customers can now downgrade and add services without incurring Early Termination Fees as long as they keep at least one line of business.
What category is the Xfinity Stream app in on Roku devices?
Streaming Channels
What is the name of our new streaming TV service?
XFINITY Instant TV
100
entire channel lineup when you’re home
Existing Internet-only and Internet + Mobile customers
Which X1 cable box will not work with You Tube ?
X1 RGN 150
- Name the Alternative option that is used by .com agents, retail and service centers for accepting agreements?
E.L.O.A. (Electronic Letter of Acceptance) or www.xfinity.com/eloa
What are the 2 reflected options that can show up in Einstein under contract status?
Presented and Accepted
What Date did we stop including the $5 eco/auto pay in the first bill for Contract and non-contract offers?
July 6 for contract offers and July 7 for non-contract offers
What are the 2 ways you can set up eco/autopay?
Xfinity my account and xfinity.com/billing
What is the minimum speed tier you can have to be eligible to lease the xb6 modem in the central Division?
Extreme 300 and Gigabit internet
Which 2 keywords can be used in Available campaigns in Acsr to view Gigabit Internet offers?
Gigabit and GIG
How much is instant tv after the first Free month?
$18/ month after first free month
What are the 5 main menu options in Competative Edge?
Competitors, Offers, Advantage Statements, Channels and Shows, Full Channel Comparisons
How can you filter competitors in Competative Edge?
All, TV, Internet, Home Phone, Smart Home, Wireless
How many _ of data is included with the unlimited talk and text?
100 mb
What are 2 of the 4 modem models are compatible with xFi Pods?
Arris TG1682G (XB3)
Cisco 3941T (XB3)
Arris TG3482G (XB3)
Technicolor CGM4140 XB6
What is the pricing for the packs of xFi Pods?
Threee-Pack: $119
Six-Pack: $199
How many sound configurations are available for Xfinity Home?
76
