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Comcast Jeopardy Care 2016 > Rai > Flashcards

Rai Flashcards

1
Q

You Tube will work on which X1 cable boxes?

A

XG 1 - XG2 - XI5 - XI3 - XID

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2
Q

How do you sign out of YouTube via X1?

A
  1. Select the applicable name from the Main Menu
  2. Select Manage Accounts
  3. Select the account that you want to remove
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3
Q

What are the 4 ways to access YouTube content on your X1 STB?

A

Voice Remote

Links in a search screen

Apps Menu

On Demand

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4
Q

What 3 ways can parental controls be set in the youtube x1 app?

A

X1 Parental Controls apply

Turn on Google SafeSearch (YouTube’s internal content restrictions)

Lock the YouTube app so it cannot be opened without a PIN

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5
Q

How many lines can you have with Xfinity Mobile

A

up to 5 lines

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6
Q

What data options are available with Xfinity Mobile?

A

100MB free with your internet package

By the Gig=$12/1GB

unlimited $65 ($45 limited offer on now) per line

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7
Q

After what data usage does Xfinity throttle?

A

Reduced speeds after 20 GB

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8
Q

Where can a customer go to purchase Gig speed internet?

A

inbound sales

retail

direct sales

care

dot com channel

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9
Q

Name 4 of 12 places where is Gig speed available?

A

Atlanta, Chattanooga, Chicago, City of Detroit

Huntsville, Indiana, Tuscaloosa, Jacksonville

Knoxville, South Florida, Nashville, Little Rock * - *Efective 10/4/17

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10
Q

What’s the difference between Gigabit and Gigabit Pro

A

Gig: 1Gbps download, 35 Mbps upstream

$10 modem Llase

$139.95/mo EDP

Gig Pro: 2 Gbps down and up

$19.95 modem lease

$299.95/mo EDP

requires contract, & Er Ticket

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11
Q

When you’re away from your house, you can use the XFINITY TV app to stream up to ____ live channels on your mobile device.

A

100

entire channel lineup when you’re home

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12
Q

How many virtual phone numbers can a customer have with their CDV service?

A

up to 4

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13
Q

What speed is included with Internet Essentials?

A

15 Mbps download

2 Mbps upload

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14
Q

What are 3 benefits of Internet Essentials?

A

40 one-hour sessions of XFINITY WiFi Hotspots every 30 days

free Internet training online, in print and in person.

purchase up to three computers for $149.99 plus tax each

No activation fees, equipment rental fees, install fees.

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15
Q

What are the Xfinity Mobile Pillars?

A

Savings

Flexibility

Network

(spoketraining.com)

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16
Q

What makes Xfinity Stream TV different than simply using the Xfinity Stream TV app?

A

Available to internet only customers

No STBs

Max 2 streams (instead of 5)

20 hrs cloud DVR

17
Q

What is the minimum requirement for a Whole Home Equipment Pack?

A

X1 Double Play

generally Starter, but some Latino packs including X1 Economy Plus Latino DP

3 X1 cable boxes (1 DVR, 2 AOs)

18
Q

What are 3 main things can be done with the connect app?

A

check emails,

listen to or read voicemail

manage address book and calendar

use voice2go: text messaging, outbound calling, additional numbers

19
Q

What was the major change to Early Termination Fee policy in 2016?

A

Customers can now downgrade and add services without incurring Early Termination Fees as long as they keep at least one line of business.

20
Q

What category is the Xfinity Stream app in on Roku devices?

A

Streaming Channels

21
Q

What is the name of our new streaming TV service?

A

XFINITY Instant TV

22
Q

100

entire channel lineup when you’re home

A

Existing Internet-only and Internet + Mobile customers

23
Q

Which X1 cable box will not work with You Tube ?

A

X1 RGN 150

24
Q
  1. Name the Alternative option that is used by .com agents, retail and service centers for accepting agreements?
A

E.L.O.A. (Electronic Letter of Acceptance) or www.xfinity.com/eloa

25
Q

What are the 2 reflected options that can show up in Einstein under contract status?

A

Presented and Accepted

26
Q

What Date did we stop including the $5 eco/auto pay in the first bill for Contract and non-contract offers?

A

July 6 for contract offers and July 7 for non-contract offers

27
Q

What are the 2 ways you can set up eco/autopay?

A

Xfinity my account and xfinity.com/billing

28
Q

What is the minimum speed tier you can have to be eligible to lease the xb6 modem in the central Division?

A

Extreme 300 and Gigabit internet

29
Q

Which 2 keywords can be used in Available campaigns in Acsr to view Gigabit Internet offers?

A

Gigabit and GIG

30
Q

How much is instant tv after the first Free month?

A

$18/ month after first free month

31
Q

What are the 5 main menu options in Competative Edge?

A

Competitors, Offers, Advantage Statements, Channels and Shows, Full Channel Comparisons

32
Q

How can you filter competitors in Competative Edge?

A

All, TV, Internet, Home Phone, Smart Home, Wireless

33
Q

How many _ of data is included with the unlimited talk and text?

A

100 mb

34
Q

What are 2 of the 4 modem models are compatible with xFi Pods?

A

Arris TG1682G (XB3)

Cisco 3941T (XB3)

Arris TG3482G (XB3)

Technicolor CGM4140 XB6

35
Q

What is the pricing for the packs of xFi Pods?

A

Threee-Pack: $119

Six-Pack: $199

36
Q

How many sound configurations are available for Xfinity Home?

A

76

Comcast Jeopardy Care 2016 (26 decks)

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