Self-Service Flashcards
Name 5 of the 8 My Account App features
- check/reschedule appointment
- check for outages
- view bill
- manage payments
- find closes service center
- troubleshoot devices
- schedule an agent call
- contact Comcast via twitter
name 4 of the 6 selectable categories in the connect app
email, text, voice, contacts, settings, dialer
Under TV support on the My Account app what are the choices available?
- troubleshoot
- connection status
- manage channels
name all Xfinity TV Apps
- Xfinity On Campus
- Xfinity TV Stream
- Xfinity TV Remote
website that a customer can go to, to purchase additional remotes
store.xfinity.com
How much total storage does a customer have if they have all seven usernames created?
70GB
can a customer connect to xfinitywifi hotspots before their service is installed
yes
if a customer wants to use the Pandora app with X1, what must they do first?
link their Pandora account on www.dfinity.com/profile
can 911 emergency calls be placed through Voice2Go
no
how can the voicemail box be accessed through Voice2Go
by dialing either *99 or the home phone number
What is the website for managing your account?
Customer.xfinity.com
In what new language did we create how-to videos for our platforms?
American Sign Language
You forgot to record the CUBS game tonight, so what APP do you access to record it?
Xfinity Stream TV APP
Xfinity TV Remote APP
While the customer is away in Florida watching Chicago Win CommTech Jeopardy, what APP do you direct them to so they can check on their house?
Xfinity Home APP
Tweet us at
@ComcastCares
What STB apps can Legacy customers access?
None
Name the app: Manage your account with no lines, no waiting.
My Account
Name the app: Stay connected at home and on the go.
Xfinity Connect
X1 offers the latest episodes of the top ___ shows preloaded and ready to watch
100
What is our Chat agent web address?
xfinity.com/Chat
So the customer doesn’t have to use their data while they are outside of their home, what APP do you direct them to?
Xfinity Hotspots APP
What are the options under “Browse” in the Xfinity Stream TV App?
TV movies Networks Sports Kids News Latino
From what systems can you arm your home?
Home App, Touchscreen, Keypad/Number Pad, X1Website
Our Facebook URL
facebook.com/Xfinity
What are the 2 ways you can sort your DVR Recordings?
Most Recent, A-Z
Name the app: Remotely monitor and manager your home from anywhere.
Xfinity Home
Name the app: As an Xfinity internet customer, enjoy access to the fastest WiFi Hotspots coast to coast.
Xfinity Hotspots
What are the options under Live TV in the Xfinity Stream TV app?
All Channels, Favorite Channels, TV Go Channels
This function allows you to restrict viewing on your TV.
Parental Controls
Name the app: stream live tv, on demand and your DVR library on any device.
Xfinity Stream tv
Where do you go to setup a user name and password?
xfinity.com/GetStarted
Save a tree-website for EcoBill?
xfinity.com/EcoBill
Chat with a live agent at
xfinity.com/chat
What are the options under “Saved” in the Xfinity Stream TV App?
For You, Recordings, Scheduled, Favorites, Purchases, Downloads
What options come up on the screen when you press Xfinity button?
Notifications, Guide, Saved, On Demand, Search, Apps, Setting (Gear)
What are the options under saved on Xfinity TV app?
for you, recordings, scheduled, Favorites, purchases, Downloads
For questions about X1 features; what are 3 online options?
website, chat online, chat on twitter
The customer wants to download a movie to watch on the plane to Florida, so what APP do you direct them to?
Xfinity Stream TV APP
What are al the Android versions supported by the latest version of the Xfinity Home APP?
KitKat, Lollipop, Marshmallow, Nougat(HOW3438, web site)”KitKat and higher”
If you turn off the pin entry option to access Facebook on the X1 equipment, how to you re-enable the pin entry?
X1 Onlinexfinity.com/xtv
Find a Comcast Service Center by logging into _____ then pick up your box and manage your set up at _____.
xfinity.com/myaccountxfinity.com/getstarted
Where can you find your data usage for the internet?
My Account appxfinity.com/myaccount - Devices tabXfinity XFI app - advanced settingsXfinity.com/xfi
How many text messages can you send a day from your XfinityConnect account?
250 messages
You forgot to record the CUBS game tonight, so what APP do you access to record it?
Xfinity Stream TV APPXfinity TV Remote APP
What is the website for managing your account?
Customer.xfinity.com
What are 3 ways to manage your account?
Mobile, online, TV
What are 3 streaming services?
Netfilx, Hulu, Amazon, Crackel, CBS
The customer wants to check their email on their iPad, so what APP do you direct them to?
Xfinity Connect APP
In what new language did we create how-to videos for our platforms?
American Sign Language
what are the three main tools under “help” in the Xfinity Xfi app?
restart your gateway, troubleshot a device, explore help & support forum
You want to activate Voice2Go, what do you press in the Connect app to get started?
Dialer
