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Comcast Jeopardy Care 2016 > Self-Service > Flashcards

Self-Service Flashcards

1
Q

Name 5 of the 8 My Account App features

A
  • check/reschedule appointment
  • check for outages
  • view bill
  • manage payments
  • find closes service center
  • troubleshoot devices
  • schedule an agent call
  • contact Comcast via twitter
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2
Q

name 4 of the 6 selectable categories in the connect app

A

email, text, voice, contacts, settings, dialer

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3
Q

Under TV support on the My Account app what are the choices available?

A
  • troubleshoot
  • connection status
  • manage channels
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4
Q

name all Xfinity TV Apps

A
  • Xfinity On Campus
  • Xfinity TV Stream
  • Xfinity TV Remote
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5
Q

website that a customer can go to, to purchase additional remotes

A

store.xfinity.com

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6
Q

How much total storage does a customer have if they have all seven usernames created?

A

70GB

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7
Q

can a customer connect to xfinitywifi hotspots before their service is installed

A

yes

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8
Q

if a customer wants to use the Pandora app with X1, what must they do first?

A

link their Pandora account on www.dfinity.com/profile

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9
Q

can 911 emergency calls be placed through Voice2Go

A

no

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10
Q

how can the voicemail box be accessed through Voice2Go

A

by dialing either *99 or the home phone number

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11
Q

What is the website for managing your account?

A

Customer.xfinity.com

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12
Q

In what new language did we create how-to videos for our platforms?

A

American Sign Language

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13
Q

You forgot to record the CUBS game tonight, so what APP do you access to record it?

A

Xfinity Stream TV APP

Xfinity TV Remote APP

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14
Q

While the customer is away in Florida watching Chicago Win CommTech Jeopardy, what APP do you direct them to so they can check on their house?

A

Xfinity Home APP

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15
Q

Tweet us at

A

@ComcastCares

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16
Q

What STB apps can Legacy customers access?

A

None

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17
Q

Name the app: Manage your account with no lines, no waiting.

A

My Account

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18
Q

Name the app: Stay connected at home and on the go.

A

Xfinity Connect

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19
Q

X1 offers the latest episodes of the top ___ shows preloaded and ready to watch

A

100

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20
Q

What is our Chat agent web address?

A

xfinity.com/Chat

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21
Q

So the customer doesn’t have to use their data while they are outside of their home, what APP do you direct them to?

A

Xfinity Hotspots APP

22
Q

What are the options under “Browse” in the Xfinity Stream TV App?

A

TV movies Networks Sports Kids News Latino

23
Q

From what systems can you arm your home?

A

Home App, Touchscreen, Keypad/Number Pad, X1Website

24
Q

Our Facebook URL

A

facebook.com/Xfinity

25
Q

What are the 2 ways you can sort your DVR Recordings?

A

Most Recent, A-Z

26
Q

Name the app: Remotely monitor and manager your home from anywhere.

A

Xfinity Home

27
Q

Name the app: As an Xfinity internet customer, enjoy access to the fastest WiFi Hotspots coast to coast.

A

Xfinity Hotspots

28
Q

What are the options under Live TV in the Xfinity Stream TV app?

A

All Channels, Favorite Channels, TV Go Channels

29
Q

This function allows you to restrict viewing on your TV.

A

Parental Controls

30
Q

Name the app: stream live tv, on demand and your DVR library on any device.

A

Xfinity Stream tv

31
Q

Where do you go to setup a user name and password?

A

xfinity.com/GetStarted

32
Q

Save a tree-website for EcoBill?

A

xfinity.com/EcoBill

33
Q

Chat with a live agent at

A

xfinity.com/chat

34
Q

What are the options under “Saved” in the Xfinity Stream TV App?

A

For You, Recordings, Scheduled, Favorites, Purchases, Downloads

35
Q

What options come up on the screen when you press Xfinity button?

A

Notifications, Guide, Saved, On Demand, Search, Apps, Setting (Gear)

36
Q

What are the options under saved on Xfinity TV app?

A

for you, recordings, scheduled, Favorites, purchases, Downloads

37
Q

For questions about X1 features; what are 3 online options?

A

website, chat online, chat on twitter

38
Q

The customer wants to download a movie to watch on the plane to Florida, so what APP do you direct them to?

A

Xfinity Stream TV APP

39
Q

What are al the Android versions supported by the latest version of the Xfinity Home APP?

A

KitKat, Lollipop, Marshmallow, Nougat(HOW3438, web site)”KitKat and higher”

40
Q

If you turn off the pin entry option to access Facebook on the X1 equipment, how to you re-enable the pin entry?

A

X1 Onlinexfinity.com/xtv

41
Q

Find a Comcast Service Center by logging into _____ then pick up your box and manage your set up at _____.

A

xfinity.com/myaccountxfinity.com/getstarted

42
Q

Where can you find your data usage for the internet?

A

My Account appxfinity.com/myaccount - Devices tabXfinity XFI app - advanced settingsXfinity.com/xfi

43
Q

How many text messages can you send a day from your XfinityConnect account?

A

250 messages

44
Q

You forgot to record the CUBS game tonight, so what APP do you access to record it?

A

Xfinity Stream TV APPXfinity TV Remote APP

45
Q

What is the website for managing your account?

A

Customer.xfinity.com

46
Q

What are 3 ways to manage your account?

A

Mobile, online, TV

47
Q

What are 3 streaming services?

A

Netfilx, Hulu, Amazon, Crackel, CBS

48
Q

The customer wants to check their email on their iPad, so what APP do you direct them to?

A

Xfinity Connect APP

49
Q

In what new language did we create how-to videos for our platforms?

A

American Sign Language

50
Q

what are the three main tools under “help” in the Xfinity Xfi app?

A

restart your gateway, troubleshot a device, explore help & support forum

51
Q

You want to activate Voice2Go, what do you press in the Connect app to get started?

A

Dialer

Comcast Jeopardy Care 2016 (26 decks)

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