Questions 1 Flashcards
What is the unit of measurement for signal leakage?
Microvolts per meter (mv/m)
Define Activation.
To energize or power the equipment. (nodes, amplifiers, and other active devices)
Name 2 of the 3 equipment return options.
UPS Free Shipment
XFINTY Store Drop-Off
Tech Pick-Up
NPS promoters are the score of
10/9
My Account Web Log In
How many initiatives for project Nirvana?
10
What are the 3 methods new CDV customer can receive their CPNI PIN?
Automated confirmation call
U.S. Postal Mail
Google Play
What link do you click to open a new ER ticket?
Create a Ticket
Ralph Roberts was awarded the Trustees Award from
National Academy of Television Arts and Sciences
What is the code you push when you have to search for a programming code to program a remote?
991
What is the name of Comcast’s Twitter team, which engages more than 25,000 unique customers per month on social media platforms?
Comcast Digital Media Outreach Team (CDMOT)
What are the 2 camera options in the rules on the My Subscriber portal?
Take a photo or a video.
What Center did we buy as a part of the Comcast Spectacor buy out?
Wells Fargo Center
Outage
Degraded Service
Planned Maintenance
True 2 Way
Chicago Fire
Chicago Med
Chicago PD
NBC
On what date did Comcast and General Electric complete their transaction to form NBCUniversal, LLC?
January 28th 2011
Consists of a network segment that acts as a trunk between other network segments.
Headend
ITG
What feature allows a customer to manage the amount of time spent on the internet?
Interent access time limits or Xfi
(can be setup through parental controls in 10.0.0.1)
The first cable system that Ralph Roberts purchased in Tupelo, MS was this size (how many subscribers)
1,200 Subscribers
International package: African
The Africa Channel
NPS Passive customer scores are
8/7
What are the 4 divisions of the Comcast structure
Comcast Spectacor
Comcast Ventures
NBCUniversal
Comcast Cable
I am not shy during the day or the night since I am HD. My power source has been updated to Wi-Fi signal and I don’t have to worry about my mascara running since I am weather resistant. I look good at any of my 109 degree fields of view.
xCam
Activation Event
XFINITY Prepaid will be in what states in 2016?
IL
MI
GA
FL
IN
Hall of fame Laker who owns the Aspire network
Earvin “Magic” Johnson
Young Professionals Network
Surprise and Delight
The IP address that technicians or DOJ can use to remotely log in to commercial gateways or EMTAs is known as
The cable modem maintenance IP
What is the 3 digit code that activates/deactivates volume lock on the XFINITY TV remote?
993
Pace PX013ANM HD DVR
Define CLI
A figure of merit derived mathematically from the number and severity of signal leaks in a cable system
Alerts
What years did we paint the world yellow?
2010 and 2013
Customer Move
12 Calling Features
3 Way Calling
Caller ID
Call Waiting
Caller ID with Call Waiting
Caller ID Blocking per Call/Line
Call Forwarding Variable
Call Forwarding Selective
Call Return
Call Screening
Anonymous Call Rejection
Repeat Dialing
Speed Dial 8/30
NPS customers can be ….
Promoters, passives, detractors
Einstein Load
Once signed in to the My Subscriber Portal, what are the menu options?
What service allows college students at select campuses to watch live TV across mobile, tablet, and computer screens for free?
XFINITY On Campus
Reducing the quantity of data while retaining as much quality as possible
Digital Compression
Number of vertical lines in a 720p picture
1280
This is a modeled NPS score as part of the Viewpoint project. The score (very poor = 1 to very good = 5) is based off of these four main pillars:
Effort - How much effort does a customer exert to do business with us?
Commitment - Are we honoring our service commitments to our customers?
Reliability - How well are our products & services performing relative to customer expectations?
Value - How much value do our customers receive relative to the price they are paying?
NBC branded Thursday Nights as Must See TV in what year?
1993
Promotional Roll Off
What are the new placeholders?
N - Video
O - Internet
T - Voice
What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?
Plasma TV
Colors of the Comcast Symbol
Yellow
Orange
Red
Purple
Blue
Green
Name the 5 Digital Video Formats.
480i
480p
720p
1080i
1080p.
Name 4 of the 7 components that accompany the Welcome Kit in a Video SIK Kit.
Remote
Batteries
Coax Cable
Second Coax Cable or HDMI
STB
Power Cord
Coax Splitter
Chat Convo
What popular TV show is based on the book A Song of Ice and Fire?
Game of Thrones
XOD Short Session
HFC stands for….?
Hybrid Fiber Coax
What does MoCA stand for?
Multimedia over Coax Alliance
NPS Detractor scores are
6-0
Under what tab do you find out if the customer has Ecobill?
Billing and Payment>Payments or Preferences>Eco Bill
Call Waiting (Activate and Deactivate)
Auto/*70
The Comcast Center in Philadelphia has how many floors?
58, 3 below ground
Date the FCC began requiring service providers to make cable cards available
July 1, 2004
Required clearance over railroads
23.5’
The ___ monitors Comcast leakage to ensure we don’t interfere with military, emergency or aeronautical frequencies.
FCC
Guide on xfinity.com signed in
Name the 5 HSI packages.
Performance Starter
Performance
Blast!
Extreme 150
Extreme 300
Comcast set records with its “Every Minute. Every Medal, Every Screen.” approach to the 2014 Olympic games located in what city?
Sochi, Russia
Comcast teamed up with characters from what animated movie to promote the XFINITY Voice Remote?
Minions
The input/output on the HD DTA accepts which cable format?
Coax & HDMI
What is the 19-pin connector for digital video?
HDMI
What are the three Xfinity Wi-Fi Hotspot pay per use options availalbe to Non-Xfinity Subscribers?
1-Hour
1-Day
1-Week
What are the 4 regions in the Central Division
GCR
Heartland
Big South
Florida
A device that generates a light source used in optical fiber communication is called?
A Laser
This device is required for the X1 DVR with cloud technology.
XG1
What provides customers with reference information for quick and efficient resolution of inquires and or problems?
A Welcome Kit
What did ComcastNow replace?
Team Comcast
Comcast’s unprecedented public commitment to our customers.
The XFINITY Customer Commitment
Customer satisfication is at least ___ percentage points higher for customers who are aware of the XCC as opposed to customers who are not aware
12%
Name one area where Fiber Deep is expanding to in 2017
Chicago
Florida
Detroit
How many ethernet ports are available on the back of an XB3 EMTA?
4
Name three of the apps available on the X1 STB’s?
Netflix, YouTube, Facebook, Pandora, Instagram, Flickr, Xfinity Photos, Weather, Traffic, Sports
Spotless
American Ninja Warrior
Uncorked
Esquire
How can a customer check the battery level of an X1 remote and what do the different blinks indicate?
- Press and hold the Setup button until the green light appears
- Enter 9-9-9
4 Green blinks = Excellent Battery Power
3 Green Blinks = Good Battery Power
2 Red Blinks = Low Battery Power
1 Red Blink = Very Low Battery Power and Batteries Should Be Replaced
Ralph Roberts was vice president of this elevator music company
Muzak Corporation
Which network has 97 million cable and satellite subscribers and has hit shows such as “The Soup” and “Keeping up with the Kardashians?”
E!
What are 4 of 6 options under Parental Control Locks
Movie Rating Locks
TV Rating Locks
TV Content Locks
Channel Locks
Title Locks
Service Locks
Master Locks
What are the 7 ways can you search for a customer in Einstein?
Phone Number
Account Number
CR Ticket Number
Email Address/Username
MAC address
First Name/Last Name
Postal Address/Zip Code
International package: German
Deutsche Welle (DW) (deutsch+)
When was Comcast founded?
June 28th 1963
What is a condition where interfering signals leak into the cable network?
Ingress
VOD Rent View
Introduced xfinitytv.com allowing customers online to access video content
2009
In a 1080i picture, the number of lines drawn every 1/60 second
540
Automated Communication
What feature converts your XFINITY voicemail messages to text and lets you read them as an email - anytime, anywhere?
Readable Voicemail
What feature allows customers to make outgoing calls from an iPhone, iPad Touch, iPad, or Android smartphone all without using any wireless minutes?
Voice 2 Go
What is the stake % amount we bought from Ed Snider?
24%
Favorites
This device allows XFINITY OnDemand to be delivered over IP.
XiD or Xi3
What connector color is used for left channel baseband audio?
White
International package: Chinese
CCTV
Crossings TV
CTI-Zong Tian Channel
JADE
ETTV Super Channel
Phoenix InfoNews Channel
Phoenix North American Chinese Channel
Sky Link TV
Welcome Kit and Quick Tip Card
How to access and navigate on screen guide
What and how to use XOD
Video Rule of Three
Which Comcaster led the National Tools Team in the development of Scout Flux?
Larry Wolcott
News
What year did Comcast first acquire majority ownership of Comcast Spectacor?
1996
What is the icon for a customer move in Customer Timeline?
House with a arrow in it
To get XFINITY Prepaid customers can call…?
1-855-75-PREPAID
Repeat Dialing (Activate and Deactivate)
*66/*86
Who is the President of Digital Enterprises for NBCUniversal?
Maggie Suniewick
Year the FCC was established
1934
Speed Test
When a customer reports that they are unable to send outbound email using an email client such as Outlook Express, what port is blocked?
Port 587
Einstein Doc ID HOW4168
“To prevent spam and to ensure the security of our network and customers, Comcast no longer supports the use of port 25 for sending email. If you use an older email client (Outlook Express, Outlook, Mac Mail, etc.), this may impact your ability to send email. To learn more about port 25, please see Why is Port 25 for Email Submission Not Supported?.”
In the channel lineup, what do the blue dots indicate?
The customer is subscribed to that channel
What is the default customer site login for business internet gateway?
username: cusadmin
password: highspeed
International Package: French
TV5MONDE
TV5MONDE Cinema on Demand
XFINITY My Account Mobile login
The Originals
The Mindy Project
11.22.63
The Path
Moonboy
HULU
Name 7 of the 12 XFINITY Voice features?
3 Way Calling
Caller ID
Call Waiting
Caller ID with Call Waiting
Caller ID Blocking per Call/Line
Call Forwarding Variable
Call Forwarding Selective
Call Return
Call Screening
Anonymous Call Rejection
Repeat Dialing
Speed Dial 8/30
The founding father who is still living
Julian Brodsky
XB3 Gateway
First CCD
April 30, 2001
What is the parent company of Crackle?
Sony
Issues experienced with XFINITY Stream app:
ITGs > XFINITY Apps > Application Issues Application > XF Stream Issues.
__ __ __ ___ is a third-party service that allows you to set up “recipes,” or conditional if/then actions, that will send notifications to your XFINITY X1 TV box when those conditions are met.
If This, Then, That (IFTTT)
How 10753
What button would you push on the DTA remote when a customer has lost sound on a DTA device?
Language Button
What program recognizes high school seniors for their community service, academic performance, and leadership skills, and offers one time scholarship grants of $1,000 from the Comcast Foundation?
The Comcast Leaders and Achievers Scholarship
Bill Payment
What term describes an address or group of addresses on the Internet?
Domain Name
XFINITY Home
Name the 6 TV Rating Locks under Parental Controls?
Y
Y7
G
PG
TV-14
TV-MA
What is the command line that displays the IP address, subnet mask, and default gateway for all adapters?
ipconfig
Model # for the Cisco XB3 Gateway
DPC3941t
The first model gateway to include non-native RDK-B firmware which allows for faster and more frequent feature updates
Arris TG1682
Truck Roll Pending
Xfinity wifi user eligibility for business class internet
Business Class Starter and above
XFINITY Remote App
This replaced the 1+1=BEN program for Comcast Business
Inner Circle
A mandate by the FCC which requires cable operators to deploy digital set top boxes that have a PC Card slot for multi-channel cable card to decrypt channels
Separable Security
Under what tab do you find out if the customer has enrolled in Auto Pay?
Account Health > Account Info
XCam
XHC1-SE
Anonymous Call Rejection (Activate and Deactivate)
*77/*87
Emergency Maintenance
In the open ticket section of account health, name 3 of the 4 pieces of information provided about an open trouble ticket on the customer’s account
Ticket number
Reason/problem code
Date and time ticket was opened
If a truck has been scheduled or not
Speed Dial 8 Set Up
*74
What are the 2 options to send XFINITY Home notifications to?
Text and Email
Your customer calls in and states they just had surgery and can’t leave the house to pay their bill…what do you advise?
The customer can make a payment, without incurring a processing fee, online at my.xfinity.com, through the XFINITY My Account Mobile App, or through the My Account STB App.
What internet address is available to customers to customize rules and events for Xfinity Home
Caller ID Blocking Per Line (Activate and Deactivate)
Auto/*82
Ralph Roberts was honored by the anti-defamation league of B’Nai B’Rith with this award
Americanism Award
What type of cable is used to connect the EMTA to a customer’s phone or phone jack?
Rj11 or Rj14
What stand alone device that allows a customer to pause live tv and view an instant replay.
Dvr (Xg1) and X1 hd/sd box (Xg2)
Central Lite 3400
Ralph Roberts received honorary doctorates from these three universities
University of Pennsylvania
Holy Family College
Arcadia University
Name a movie that contributed to Universal Pictures shatttering the industry mark for highest grossing year in only 7 months in 2015?
Jurassic World or Furious 7
Where would you go to opt a customer out of promotional mail?
Einstein > More Actions > Users and Preferences
What is the workplace mentoring program in which Comcast partnered with BBBS in 2008 at its Philadelphia headquarters?
Beyond School Walls
Self Install Kit
XFINITY Home Touch Screen Controller
Made by Technicolor
TCA 200 or TCA 203
Newly launched TCA 300 (has white paneling on the left/right sides)
Toolkit
All of the channels in a 7.1 home theater setup
Center channel
Front Left
Front Right
Surround Left
Surround Right
Rear Left
Rear Right
Subwoofer
Call Fowarding Variable (Activate and Deactivate)
*72/*73
What are the 3 types of calls a customer can make using their CDV service?
Domestic
International
Operator-Assisted Calls
What is the icon for My Account App activity in Customer Timeline?
Phone with Wrench
What are the options under the customer info in Customer Timeline?
Einstein
Home Network
Watchtower
Noise Patrol
xRay
PHT (not available in all areas)
A common local area network standard for hardware, communication and cabling?
Ethernet
Who was the Emcee for the “Dream Series 2010”?
Rick Germano
A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting XFINITY Home Secure.
Risk Assessment (Credit Check)
My nickname is WOW since I am powerful, fast and free. I have 6 Wi-Fi access ports with a 500 foot range so 3,000 can feel my glory.
XFINITY Wi-Fi on Wheels
Officially launched xfinitytv.com
2010
What website do employees visit to learn about flex spending accounts?
wageworks.com
How many free email accounts do XFINITY Internet customers get?
7
What is the highest supported speed for the Cisco DPC3939?
Extreme 250
This is a modeled NPS score as part of the Viewpoint project. The score (very poor = 1 to very good = 5) is based off of these four main pillars:
Effort - How much effort does a customer exert to do business with us?
Commitment - Are we honoring our service commitments to our customers?
Reliability - How well are our products & services performing relative to customer expectations?
Value - How much value do our customers receive relative to the price they are paying?
What are the 3 ITG’s under X1>DVR Issues?
DVR Error Codes
DVR Playback Issues
DVR Recording Issues
XFINITY Stream TV App
I was launched in time for Hilliary’s announcement to represents the DNC.
Xfinity Wi-Fi on Wheels
What is the Business Class Referral Program called?
Inner Circle
Responsible for configuration and setup of a home theater system
The customer
How do I access the diagnostics screen on the XG1/RNG150N?
- Hold down “Exit” for more than 5 seconds
- Press the Down Arrow twice
- Press the “2” button
So happy we are located next to Starbucks so I can stay buzzing for our customers from 7AM-7PM. My Wi-Fi will let you download a movie before you hit the air.
XFINITY on the Fly
The new retail locations that feature interactive products, Sales consultants and an iPad bar are called what?
XFINITY Stores
What is the code to access XFINITY Voicemail from home?
*99
What is the maximum data rate specification of a CAT3 cable?
old 16 Mbps
Updated 10 Mbps
Year OSHA was established
1970
International Package: Arabic
ART Cable
Door Window Sensor
ER
Helping the customers to help themselves by learning more about their equipment will often provide
A better customer experience
Store Location icon on comcast.com (while signed in)
What is the minimum height for an aerial drop over: Roads/Streets? Alleys? Commercial Driveways? Residential Driveways?
Roads/Streets: 18’
Alleys: 16’
Commercial Driveways: 16’
Residential Driveways: 15.5’
Customer satisfaction is at least ___ percentage points higher for customers who have received a credit under the XCC
20%
What kind of TV can receive unscrambled channels without using a set-top box?
Cable Compatible (or cable ready) TVs
Call
XFINITY Wi-Fi App
XOD Error
Name the 4 Quad Plays.
X1 Starter Secure
X1 Preferred Secure
X1 Preferred Plus Secure
X1 Premier Secure
What program offers low-cost Internet service, computer equipment and free digital literacy training to families with at least one child eligible to participate in the National School Lunch Program and when was it started?
Internet Essentials 2011
Who can you contact if you have a workplace or business ethics issue
comcastlistens.com
My Useful Links
Billing Statement
What premium add-on is available on HULU?
Showtime
The Dan Patrick Show
Barclays Premier League Match of the Day
NBC SportsNet
Call Trace (Activate)
*57
The FCC forced NBC to sell both its networks. What were the two network names and what was the year?
NBC Blue
NBC Red
1943
What does the C button do?
Launches the Sports App
What is the default amount of days for the slider in customer timeline?
30 days
What are the 8 ERG’s?
Young Professionals Network
Veterans Network
Womens Network
Black Employees Network
Unidos
Asian Pacific Americans
Out (LGBT)
My Abilities
How many levels of service does Netflix offer?
3 levels
One screen (Basic)
Two screens (Standard)
Four screens (Premium)
Call Return (Activate and Deactivate)
*69/*89
What is the 3 digit code that Activates/Deactivates Channel Lock on the XFINITY TV remote?
973
Call Screening (Activate and Deactivate)
*60/*80
Xfinity Connect App
Man in the High Castle
Catastrophe
Mad Dogs
Alpha House
The Stinky and Dirty Show
Amazon
When accessing the Voicemail Menu, what button do you press to delete the message?
7
IP Phone services, such as Business Class Digital Voice, transmit calls over a ___________ network?
private
