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Comcast Jeopardy Care 2016 > Questions 1 > Flashcards

Questions 1 Flashcards

1
Q

What is the unit of measurement for signal leakage?

A

Microvolts per meter (mv/m)

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2
Q

Define Activation.

A

To energize or power the equipment. (nodes, amplifiers, and other active devices)

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3
Q

Name 2 of the 3 equipment return options.

A

UPS Free Shipment

XFINTY Store Drop-Off

Tech Pick-Up

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4
Q

NPS promoters are the score of

A

10/9

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5
Q
A

My Account Web Log In

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6
Q

How many initiatives for project Nirvana?

A

10

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7
Q

What are the 3 methods new CDV customer can receive their CPNI PIN?

A

e-mail

Automated confirmation call

U.S. Postal Mail

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8
Q
A

Google Play

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9
Q

What link do you click to open a new ER ticket?

A

Create a Ticket

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10
Q

Ralph Roberts was awarded the Trustees Award from

A

National Academy of Television Arts and Sciences

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11
Q

What is the code you push when you have to search for a programming code to program a remote?

A

991

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12
Q

What is the name of Comcast’s Twitter team, which engages more than 25,000 unique customers per month on social media platforms?

A

Comcast Digital Media Outreach Team (CDMOT)

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13
Q

What are the 2 camera options in the rules on the My Subscriber portal?

A

Take a photo or a video.

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14
Q

What Center did we buy as a part of the Comcast Spectacor buy out?

A

Wells Fargo Center

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15
Q
A

Outage

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16
Q
A

Degraded Service

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17
Q
A

Planned Maintenance

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18
Q
A

True 2 Way

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19
Q

Chicago Fire

Chicago Med

Chicago PD

A

NBC

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20
Q

On what date did Comcast and General Electric complete their transaction to form NBCUniversal, LLC?

A

January 28th 2011

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21
Q

Consists of a network segment that acts as a trunk between other network segments.

A

Headend

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22
Q
A

ITG

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23
Q

What feature allows a customer to manage the amount of time spent on the internet?

A

Interent access time limits or Xfi

(can be setup through parental controls in 10.0.0.1)

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24
Q

The first cable system that Ralph Roberts purchased in Tupelo, MS was this size (how many subscribers)

A

1,200 Subscribers

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25
Q

International package: African

A

The Africa Channel

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26
Q

NPS Passive customer scores are

A

8/7

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27
Q

What are the 4 divisions of the Comcast structure

A

Comcast Spectacor

Comcast Ventures

NBCUniversal

Comcast Cable

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28
Q

I am not shy during the day or the night since I am HD. My power source has been updated to Wi-Fi signal and I don’t have to worry about my mascara running since I am weather resistant. I look good at any of my 109 degree fields of view.

A

xCam

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29
Q
A

Activation Event

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30
Q

XFINITY Prepaid will be in what states in 2016?

A

IL

MI

GA

FL

IN

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31
Q

Hall of fame Laker who owns the Aspire network

A

Earvin “Magic” Johnson

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32
Q
A

Young Professionals Network

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33
Q
A

Surprise and Delight

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34
Q

The IP address that technicians or DOJ can use to remotely log in to commercial gateways or EMTAs is known as

A

The cable modem maintenance IP

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35
Q

What is the 3 digit code that activates/deactivates volume lock on the XFINITY TV remote?

A

993

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36
Q
A

Pace PX013ANM HD DVR

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37
Q

Define CLI

A

A figure of merit derived mathematically from the number and severity of signal leaks in a cable system

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38
Q
A

Alerts

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39
Q

What years did we paint the world yellow?

A

2010 and 2013

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40
Q
A

Customer Move

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41
Q

12 Calling Features

A

3 Way Calling

Caller ID

Call Waiting

Caller ID with Call Waiting

Caller ID Blocking per Call/Line

Call Forwarding Variable

Call Forwarding Selective

Call Return

Call Screening

Anonymous Call Rejection

Repeat Dialing

Speed Dial 8/30

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42
Q

NPS customers can be ….

A

Promoters, passives, detractors

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43
Q
A

Einstein Load

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44
Q

Once signed in to the My Subscriber Portal, what are the menu options?

A
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45
Q

What service allows college students at select campuses to watch live TV across mobile, tablet, and computer screens for free?

A

XFINITY On Campus

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46
Q

Reducing the quantity of data while retaining as much quality as possible

A

Digital Compression

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47
Q

Number of vertical lines in a 720p picture

A

1280

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48
Q

This is a modeled NPS score as part of the Viewpoint project. The score (very poor = 1 to very good = 5) is based off of these four main pillars:

A

Effort - How much effort does a customer exert to do business with us?

Commitment - Are we honoring our service commitments to our customers?

Reliability - How well are our products & services performing relative to customer expectations?

Value - How much value do our customers receive relative to the price they are paying?

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49
Q

NBC branded Thursday Nights as Must See TV in what year?

A

1993

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50
Q
A

Promotional Roll Off

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51
Q

What are the new placeholders?

A

N - Video

O - Internet

T - Voice

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52
Q

What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?

A

Plasma TV

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53
Q

Colors of the Comcast Symbol

A

Yellow

Orange

Red

Purple

Blue

Green

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54
Q

Name the 5 Digital Video Formats.

A

480i

480p

720p

1080i

1080p.

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55
Q

Name 4 of the 7 components that accompany the Welcome Kit in a Video SIK Kit.

A

Remote

Batteries

Coax Cable

Second Coax Cable or HDMI

STB

Power Cord

Coax Splitter

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56
Q
A

Chat Convo

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57
Q

What popular TV show is based on the book A Song of Ice and Fire?

A

Game of Thrones

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58
Q
A

XOD Short Session

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59
Q

HFC stands for….?

A

Hybrid Fiber Coax

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60
Q

What does MoCA stand for?

A

Multimedia over Coax Alliance

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61
Q

NPS Detractor scores are

A

6-0

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62
Q

Under what tab do you find out if the customer has Ecobill?

A

Billing and Payment>Payments or Preferences>Eco Bill

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63
Q

Call Waiting (Activate and Deactivate)

A

Auto/*70

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64
Q

The Comcast Center in Philadelphia has how many floors?

A

58, 3 below ground

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65
Q

Date the FCC began requiring service providers to make cable cards available

A

July 1, 2004

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66
Q

Required clearance over railroads

A

23.5’

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67
Q

The ___ monitors Comcast leakage to ensure we don’t interfere with military, emergency or aeronautical frequencies.

A

FCC

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68
Q
A

Guide on xfinity.com signed in

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69
Q

Name the 5 HSI packages.

A

Performance Starter

Performance

Blast!

Extreme 150

Extreme 300

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70
Q

Comcast set records with its “Every Minute. Every Medal, Every Screen.” approach to the 2014 Olympic games located in what city?

A

Sochi, Russia

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71
Q

Comcast teamed up with characters from what animated movie to promote the XFINITY Voice Remote?

A

Minions

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72
Q

The input/output on the HD DTA accepts which cable format?

A

Coax & HDMI

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73
Q

What is the 19-pin connector for digital video?

A

HDMI

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74
Q

What are the three Xfinity Wi-Fi Hotspot pay per use options availalbe to Non-Xfinity Subscribers?

A

1-Hour

1-Day

1-Week

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75
Q

What are the 4 regions in the Central Division

A

GCR

Heartland

Big South

Florida

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76
Q

A device that generates a light source used in optical fiber communication is called?

A

A Laser

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77
Q

This device is required for the X1 DVR with cloud technology.

A

XG1

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78
Q

What provides customers with reference information for quick and efficient resolution of inquires and or problems?

A

A Welcome Kit

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79
Q

What did ComcastNow replace?

A

Team Comcast

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80
Q

Comcast’s unprecedented public commitment to our customers.

A

The XFINITY Customer Commitment

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81
Q

Customer satisfication is at least ___ percentage points higher for customers who are aware of the XCC as opposed to customers who are not aware

A

12%

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82
Q

Name one area where Fiber Deep is expanding to in 2017

A

Chicago

Florida

Detroit

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83
Q

How many ethernet ports are available on the back of an XB3 EMTA?

A

4

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84
Q

Name three of the apps available on the X1 STB’s?

A

Netflix, YouTube, Facebook, Pandora, Instagram, Flickr, Xfinity Photos, Weather, Traffic, Sports

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85
Q

Spotless

American Ninja Warrior

Uncorked

A

Esquire

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86
Q

How can a customer check the battery level of an X1 remote and what do the different blinks indicate?

A
  1. Press and hold the Setup button until the green light appears
  2. Enter 9-9-9

4 Green blinks = Excellent Battery Power

3 Green Blinks = Good Battery Power

2 Red Blinks = Low Battery Power

1 Red Blink = Very Low Battery Power and Batteries Should Be Replaced

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87
Q

Ralph Roberts was vice president of this elevator music company

A

Muzak Corporation

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88
Q

Which network has 97 million cable and satellite subscribers and has hit shows such as “The Soup” and “Keeping up with the Kardashians?”

A

E!

89
Q

What are 4 of 6 options under Parental Control Locks

A

Movie Rating Locks

TV Rating Locks

TV Content Locks

Channel Locks

Title Locks

Service Locks

Master Locks

90
Q

What are the 7 ways can you search for a customer in Einstein?

A

Phone Number

Account Number

CR Ticket Number

Email Address/Username

MAC address

First Name/Last Name

Postal Address/Zip Code

91
Q

International package: German

A

Deutsche Welle (DW) (deutsch+)

92
Q

When was Comcast founded?

A

June 28th 1963

93
Q

What is a condition where interfering signals leak into the cable network?

A

Ingress

94
Q
A

VOD Rent View

95
Q

Introduced xfinitytv.com allowing customers online to access video content

A

2009

96
Q

In a 1080i picture, the number of lines drawn every 1/60 second

A

540

97
Q
A

Automated Communication

98
Q

What feature converts your XFINITY voicemail messages to text and lets you read them as an email - anytime, anywhere?

A

Readable Voicemail

99
Q

What feature allows customers to make outgoing calls from an iPhone, iPad Touch, iPad, or Android smartphone all without using any wireless minutes?

A

Voice 2 Go

100
Q

What is the stake % amount we bought from Ed Snider?

A

24%

101
Q
A

Favorites

102
Q

This device allows XFINITY OnDemand to be delivered over IP.

A

XiD or Xi3

103
Q

What connector color is used for left channel baseband audio?

A

White

104
Q

International package: Chinese

A

CCTV

Crossings TV

CTI-Zong Tian Channel

JADE

ETTV Super Channel

Phoenix InfoNews Channel

Phoenix North American Chinese Channel

Sky Link TV

105
Q

Welcome Kit and Quick Tip Card

How to access and navigate on screen guide

What and how to use XOD

A

Video Rule of Three

106
Q

Which Comcaster led the National Tools Team in the development of Scout Flux?

A

Larry Wolcott

107
Q
A

News

108
Q

What year did Comcast first acquire majority ownership of Comcast Spectacor?

A

1996

109
Q

What is the icon for a customer move in Customer Timeline?

A

House with a arrow in it

110
Q

To get XFINITY Prepaid customers can call…?

A

1-855-75-PREPAID

111
Q

Repeat Dialing (Activate and Deactivate)

A

*66/*86

112
Q

Who is the President of Digital Enterprises for NBCUniversal?

A

Maggie Suniewick

113
Q

Year the FCC was established

A

1934

114
Q
A

Speed Test

115
Q

When a customer reports that they are unable to send outbound email using an email client such as Outlook Express, what port is blocked?

A

Port 587

Einstein Doc ID HOW4168

“To prevent spam and to ensure the security of our network and customers, Comcast no longer supports the use of port 25 for sending email. If you use an older email client (Outlook Express, Outlook, Mac Mail, etc.), this may impact your ability to send email. To learn more about port 25, please see Why is Port 25 for Email Submission Not Supported?.”

116
Q

In the channel lineup, what do the blue dots indicate?

A

The customer is subscribed to that channel

117
Q

What is the default customer site login for business internet gateway?

A

username: cusadmin
password: highspeed

118
Q

International Package: French

A

TV5MONDE

TV5MONDE Cinema on Demand

119
Q
A

XFINITY My Account Mobile login

120
Q

The Originals

The Mindy Project

11.22.63

The Path

Moonboy

A

HULU

121
Q

Name 7 of the 12 XFINITY Voice features?

A

3 Way Calling

Caller ID

Call Waiting

Caller ID with Call Waiting

Caller ID Blocking per Call/Line

Call Forwarding Variable

Call Forwarding Selective

Call Return

Call Screening

Anonymous Call Rejection

Repeat Dialing

Speed Dial 8/30

122
Q

The founding father who is still living

A

Julian Brodsky

123
Q
A

XB3 Gateway

124
Q

First CCD

A

April 30, 2001

125
Q

What is the parent company of Crackle?

A

Sony

126
Q

Issues experienced with XFINITY Stream app:

A

ITGs > XFINITY Apps > Application Issues Application > XF Stream Issues.

127
Q

__ __ __ ___ is a third-party service that allows you to set up “recipes,” or conditional if/then actions, that will send notifications to your XFINITY X1 TV box when those conditions are met.

A

If This, Then, That (IFTTT)

How 10753

128
Q

What button would you push on the DTA remote when a customer has lost sound on a DTA device?

A

Language Button

129
Q

What program recognizes high school seniors for their community service, academic performance, and leadership skills, and offers one time scholarship grants of $1,000 from the Comcast Foundation?

A

The Comcast Leaders and Achievers Scholarship

130
Q
A

Bill Payment

131
Q

What term describes an address or group of addresses on the Internet?

A

Domain Name

132
Q
A

XFINITY Home

133
Q

Name the 6 TV Rating Locks under Parental Controls?

A

Y

Y7

G

PG

TV-14

TV-MA

134
Q

What is the command line that displays the IP address, subnet mask, and default gateway for all adapters?

A

ipconfig

135
Q

Model # for the Cisco XB3 Gateway

A

DPC3941t

136
Q

The first model gateway to include non-native RDK-B firmware which allows for faster and more frequent feature updates

A

Arris TG1682

137
Q
A

Truck Roll Pending

138
Q

Xfinity wifi user eligibility for business class internet

A

Business Class Starter and above

139
Q
A

XFINITY Remote App

140
Q

This replaced the 1+1=BEN program for Comcast Business

A

Inner Circle

141
Q

A mandate by the FCC which requires cable operators to deploy digital set top boxes that have a PC Card slot for multi-channel cable card to decrypt channels

A

Separable Security

142
Q

Under what tab do you find out if the customer has enrolled in Auto Pay?

A

Account Health > Account Info

143
Q
A

XCam

XHC1-SE

144
Q

Anonymous Call Rejection (Activate and Deactivate)

A

*77/*87

145
Q
A

Emergency Maintenance

146
Q

In the open ticket section of account health, name 3 of the 4 pieces of information provided about an open trouble ticket on the customer’s account

A

Ticket number

Reason/problem code

Date and time ticket was opened

If a truck has been scheduled or not

147
Q

Speed Dial 8 Set Up

A

*74

148
Q

What are the 2 options to send XFINITY Home notifications to?

A

Text and Email

149
Q

Your customer calls in and states they just had surgery and can’t leave the house to pay their bill…what do you advise?

A

The customer can make a payment, without incurring a processing fee, online at my.xfinity.com, through the XFINITY My Account Mobile App, or through the My Account STB App.

150
Q

What internet address is available to customers to customize rules and events for Xfinity Home

151
Q

Caller ID Blocking Per Line (Activate and Deactivate)

A

Auto/*82

152
Q

Ralph Roberts was honored by the anti-defamation league of B’Nai B’Rith with this award

A

Americanism Award

153
Q

What type of cable is used to connect the EMTA to a customer’s phone or phone jack?

A

Rj11 or Rj14

154
Q

What stand alone device that allows a customer to pause live tv and view an instant replay.

A

Dvr (Xg1) and X1 hd/sd box (Xg2)

155
Q
A

Central Lite 3400

156
Q

Ralph Roberts received honorary doctorates from these three universities

A

University of Pennsylvania

Holy Family College

Arcadia University

157
Q

Name a movie that contributed to Universal Pictures shatttering the industry mark for highest grossing year in only 7 months in 2015?

A

Jurassic World or Furious 7

158
Q

Where would you go to opt a customer out of promotional mail?

A

Einstein > More Actions > Users and Preferences

159
Q

What is the workplace mentoring program in which Comcast partnered with BBBS in 2008 at its Philadelphia headquarters?

A

Beyond School Walls

160
Q
A

Self Install Kit

161
Q
A

XFINITY Home Touch Screen Controller

Made by Technicolor

TCA 200 or TCA 203

Newly launched TCA 300 (has white paneling on the left/right sides)

162
Q
A

Toolkit

163
Q

All of the channels in a 7.1 home theater setup

A

Center channel

Front Left

Front Right

Surround Left

Surround Right

Rear Left

Rear Right

Subwoofer

164
Q

Call Fowarding Variable (Activate and Deactivate)

A

*72/*73

165
Q

What are the 3 types of calls a customer can make using their CDV service?

A

Domestic

International

Operator-Assisted Calls

166
Q

What is the icon for My Account App activity in Customer Timeline?

A

Phone with Wrench

167
Q

What are the options under the customer info in Customer Timeline?

A

Einstein

Home Network

Watchtower

Noise Patrol

xRay

PHT (not available in all areas)

168
Q

A common local area network standard for hardware, communication and cabling?

A

Ethernet

169
Q

Who was the Emcee for the “Dream Series 2010”?

A

Rick Germano

170
Q

A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting XFINITY Home Secure.

A

Risk Assessment (Credit Check)

171
Q

My nickname is WOW since I am powerful, fast and free. I have 6 Wi-Fi access ports with a 500 foot range so 3,000 can feel my glory.

A

XFINITY Wi-Fi on Wheels

172
Q

Officially launched xfinitytv.com

A

2010

173
Q

What website do employees visit to learn about flex spending accounts?

A

wageworks.com

174
Q

How many free email accounts do XFINITY Internet customers get?

A

7

175
Q

What is the highest supported speed for the Cisco DPC3939?

A

Extreme 250

176
Q

This is a modeled NPS score as part of the Viewpoint project. The score (very poor = 1 to very good = 5) is based off of these four main pillars:

A

Effort - How much effort does a customer exert to do business with us?

Commitment - Are we honoring our service commitments to our customers?

Reliability - How well are our products & services performing relative to customer expectations?

Value - How much value do our customers receive relative to the price they are paying?

177
Q

What are the 3 ITG’s under X1>DVR Issues?

A

DVR Error Codes

DVR Playback Issues

DVR Recording Issues

178
Q
A

XFINITY Stream TV App

179
Q

I was launched in time for Hilliary’s announcement to represents the DNC.

A

Xfinity Wi-Fi on Wheels

180
Q

What is the Business Class Referral Program called?

A

Inner Circle

181
Q

Responsible for configuration and setup of a home theater system

A

The customer

182
Q

How do I access the diagnostics screen on the XG1/RNG150N?

A
  • Hold down “Exit” for more than 5 seconds
  • Press the Down Arrow twice
  • Press the “2” button
183
Q

So happy we are located next to Starbucks so I can stay buzzing for our customers from 7AM-7PM. My Wi-Fi will let you download a movie before you hit the air.

A

XFINITY on the Fly

184
Q

The new retail locations that feature interactive products, Sales consultants and an iPad bar are called what?

A

XFINITY Stores

185
Q

What is the code to access XFINITY Voicemail from home?

A

*99

186
Q

What is the maximum data rate specification of a CAT3 cable?

A

old 16 Mbps

Updated 10 Mbps

187
Q

Year OSHA was established

A

1970

188
Q

International Package: Arabic

A

ART Cable

189
Q
A

Door Window Sensor

190
Q
A

ER

191
Q

Helping the customers to help themselves by learning more about their equipment will often provide

A

A better customer experience

192
Q
A

Store Location icon on comcast.com (while signed in)

193
Q

What is the minimum height for an aerial drop over: Roads/Streets? Alleys? Commercial Driveways? Residential Driveways?

A

Roads/Streets: 18’

Alleys: 16’

Commercial Driveways: 16’

Residential Driveways: 15.5’

194
Q

Customer satisfaction is at least ___ percentage points higher for customers who have received a credit under the XCC

A

20%

195
Q

What kind of TV can receive unscrambled channels without using a set-top box?

A

Cable Compatible (or cable ready) TVs

196
Q
A

Call

197
Q
A

XFINITY Wi-Fi App

198
Q
A

XOD Error

199
Q

Name the 4 Quad Plays.

A

X1 Starter Secure

X1 Preferred Secure

X1 Preferred Plus Secure

X1 Premier Secure

200
Q

What program offers low-cost Internet service, computer equipment and free digital literacy training to families with at least one child eligible to participate in the National School Lunch Program and when was it started?

A

Internet Essentials 2011

201
Q

Who can you contact if you have a workplace or business ethics issue

A

comcastlistens.com

202
Q
A

My Useful Links

203
Q
A

Billing Statement

204
Q

What premium add-on is available on HULU?

A

Showtime

205
Q

The Dan Patrick Show

Barclays Premier League Match of the Day

A

NBC SportsNet

206
Q

Call Trace (Activate)

A

*57

207
Q

The FCC forced NBC to sell both its networks. What were the two network names and what was the year?

A

NBC Blue

NBC Red

1943

208
Q

What does the C button do?

A

Launches the Sports App

209
Q

What is the default amount of days for the slider in customer timeline?

A

30 days

210
Q

What are the 8 ERG’s?

A

Young Professionals Network

Veterans Network

Womens Network

Black Employees Network

Unidos

Asian Pacific Americans

Out (LGBT)

My Abilities

211
Q

How many levels of service does Netflix offer?

A

3 levels

One screen (Basic)

Two screens (Standard)

Four screens (Premium)

212
Q

Call Return (Activate and Deactivate)

A

*69/*89

213
Q

What is the 3 digit code that Activates/Deactivates Channel Lock on the XFINITY TV remote?

A

973

214
Q

Call Screening (Activate and Deactivate)

A

*60/*80

215
Q
A

Xfinity Connect App

216
Q

Man in the High Castle

Catastrophe

Mad Dogs

Alpha House

The Stinky and Dirty Show

A

Amazon

217
Q

When accessing the Voicemail Menu, what button do you press to delete the message?

A

7

218
Q

IP Phone services, such as Business Class Digital Voice, transmit calls over a ___________ network?

A

private

Comcast Jeopardy Care 2016 (26 decks)

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