Troubleshooting Apple Devices Flashcards
If an app or process in macOS stops responding or quits unexpectedly, you can use ____ to examine messages and view crash reports
Console
Which report type is generated when an app quits unexpectedly?
A. Log report
B. Crash report
C. Spin report
B. Crash report
Crash reports are generated when an app quits unexpectedly.
Which dot color indicates a fault message?
A. Red
B. Yellow
C. Light gray
A. Red
A yellow dot indicates an error message.
A light gray dot indicates an info message.
A dark gray dot indicates debug log messages
If no dot appears, it is a default type log message
After you open Console, when does it begin streaming log messages?
A. Automatically when Console starts
B. When a user logs in
C. When you click “Start streaming” in the app
D. When an app unexpectedly quits
C. When you click “Start streaming” in the app
Console begins to stream messages only after the user clicks “Start streaming.”
When in Finder, how do you open Console?
Go > Utilities > open Console
You can access Console in many ways, including using Spotlight and Launchpad
In Console, when you finish troubleshooting, click ____ to stop streaming.
Pause
How do you view log reports in Console?
in the sidebar, click Log Reports
System and user-related log files appear.
Which Terminal command do you type to force Safari to quit and produce a report?
killall -3 Safari
If you know the app’s Process ID (PID), you can type kill -3 [PID].
____ are system and user reports with details about app or process issues
Spin reports
Spin report names have a .spin extension.
Crash report names have the ____ extension
.ips
____ are system and user reports with information about events that occur when the system or specific apps are processing
Log Reports
Log report names have an extension such as .log, ._log, or .its
____ are System and user reports with information about hardware resources, system response times, and more
Diagnostic Reports
Diagnostic report names have an extension such as .diag or .dpsub
In Console:
Mac Analytics Data: Contents of the Message Tracer Store data found at ____ folder path
/var/log/DiagnosticMessages
In Console:
system.log: Contents of the legacy system log file at ____
(which folder path)
/private/var/log/system.log
If you’re logged in as an administrator user, you can view all reports. If you’re not logged in as an administrator, you can only view user reports
A. True
B. False
A. True
____ can find and repair errors related to the formatting and directory structure of a Mac disk
Disk Utility
If your Mac can start up all the way, how do you open Disk Utility?
Utilities folder of your Applications folder
You booted up in macOS Recovery and launched Disk Utility, how do you perform First Aid on your volumes/containers/HDs?
Side bar, choose a Volume/Container/HD > Click First Aid in the tool bar
How do you erase your Mac HD with Disk Utility?
Sidebar, Select Macintosh HD > Click Erase button in the toolbar
____ extracts information from iPhone and iPad devices and captures it in a log file. You or AppleCare can then read the file to understand software or network issues
Sysdiagnose
On your iPad device, how do you run sysdiagnose with the top and side buttons?
Press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds to start sysdiagnose
When you release the buttons, sysdiagnose starts, and iPad takes a screenshot
On iPhone, but not on iPad, you feel a short vibration when sysdiagnose starts
How do you run sysdiagnose with AssistiveTouch?
Settings > Accessibility > Touch > Turn on AssistiveTouch > Customize Top Level Menu > Tap + button to add new function > Tap + icon in the function placeholder > Tap Analytics
After performing sysdiagnose on your iPad, where can you find the Analytics Data?
Settings > Privacy & Security > Analytics & Improvements > Analytics Data
In the Finder, how do you go to the Library folder?
hold the Option key while you click Go menu
What are the three Library folders included in macOS?
- Macintosh HD/System/Library/
- Macintosh HD/Library/
- Macintosh HD/Users/username/Library/
After syncing your iPad with your Mac, your sysdiagnose log file is hidden in which Library folder on your Mac?
Macintosh HD/Users/username/Library/
macOS hides the /Users/username/Library/ folder by default.
From the Library folder, where is the sysdiagnose file located?
Logs > CrashReporter > MobileDevice > [device name] > DiagnosticLogs > sysdiagnose
With ____, you can view the amount of resources and energy that running processes and open apps use.
Activity Monitor
How do you show hidden processes in Activity Monitor?
View > All Processes
In Activity monitor, how do you stop an unresponsive app?
Click the unresponsive process > Click Stop > If it doesn’t stop, click Force Stop
You ran System Diagnostics in Activity Monitor, where can you locate the compressed file that contains the results?
/private/var/tmp/
In the Activity Monitor app, what do the following “System diagnostic options” do?
Sample Process
Spindump
System Diagnostics
Spotlight Diagnostics
- Sample Process: Creates a report on a selected process over a period of 3 seconds.
- Spindump: Creates a report for unresponsive apps that were terminated using force quit.
- System Diagnostics: Creates a report based on different logs on your Mac.
- Spotlight Diagnostics: Creates a report based on all the processes running on your Mac.
Where can you find basic system information about your Mac
Apple menu > About This Mac
On your Mac, how do you view a system report?
System Settings > General > About > System Report
You can also press and hold the Option key, then choose Apple menu > System Information to open the system report
Where can you view Battery Health on your iPhone?
Settings > Battery > Battery Health
What does it mean if iOS is unable to determine the device battery health?
This might be due to having an improperly installed battery or an unknown battery part
