Training options

Question 1

Define training

Answer 1

Is the process of improving employees skills and knowledge in order to help them to complete their tasks efficiently and effectively.
Eg- One the job training and off the job training

Question 2

Why is it important for businesses to align training and the business objectives?

Answer 2

If they do this, this will enable the employees to be able to achieve the goals set out as the employeees have been trained to do so.
Eg- Business objective= Best customer service
-Training in customer service for employees will boost their interaction/people skills and also teach them how to solve issues.

Question 3

Define Training Needs Analysis (TNA)

Answer 3

Is an analysis of the business which determines which employees need training, type of training required and how the training should be conducted.

Question 4

Define on the job training

Answer 4

Is where an employee learns at their workplace, often while performing their actual job.
Eg- Coaching job- experienced employee trains new staff.
-Job rotation- employees learn while performing the tasks.
-Understudy- new employee watches experienced employee perform the activities.

Question 5

Advantages of on the job training

Answer 5

• Most cost efficient form for training as no travelling costs.
• Trainees use the actual equipment that is required on the job.

Question 6

Disadvantages of on the job training

Answer 6

• Bad habits may be passed on from older staff to younger staff.
• Trainer may have to leave their own duties to help train.

Question 7

Define off the job training

Answer 7

Is where the employees are taken out of the workplace to learn new skills. They are usually taken to a specialized institution such as TAFE or university.

Question 8

Advantages of off the job training

Answer 8

• Available to a wider range of skills ad qualifications.

- Outside experts and specialist provide broader experiences

Question 9

Disadvantages of off the job training

Answer 9

• More expensive- travelling costs

- Lost working time while employees are absent form the workplace.

Question 10

Define development

Answer 10

The activities that prepare employees to take on greater responsibility within the business.
Can be done through mentoring or job rotation.