Management skills

Question 1

Define communication

Answer 1

Is the transfer of information from the sender to a receiver.
Day to day operations such as emails, meetings and to customers.

Question 2

Define delegation

Answer 2

Is the transfer of authority and responsibility from a manager to an employee to carry out an activity.
Manger remains responsible for the work.

Question 3

Positives of delegation

Answer 3

• Manager has more free time

- Employees feel valued

Question 4

Negatives of delegation

Answer 4

• Dont delegate important roles such as employing staff (has large consequences on business)
• Manager may give off tasks they dont like.

Question 5

Planning definition

Answer 5

Involves the prior thinking that goes into considering how best to achieve a business objective.
eg-Analyse the environment (swot)

Question 6

What is involved in the planning process?

Answer 6

1) Establish ojectives
2) Analyse the environment (swot)
3) Develop alternatives
4) Implement the plan
5) Monitor and evaluate

Question 7

Define leading

Answer 7

Involves guiding the business towards achieving its objectives.
Involves establishing a clear vision and sharing the vision with others.

Question 8

Define decision making

Answer 8

A course of action purposely chosen from a set of alternatives to achieve business objectives.

Question 9

Define interpersonal

Answer 9

The skills used by a person to interact with others properly. Employees being able to talk to one-another while getting the job done.