TQM2

Question 1

Is multidimensional

Answer 1

Quality

Question 2

Dimensions of product quality

Answer 2

PERFORMANCE
FEATURES
RELIABILITY
CONFORMANCE
DURABILITY
SERVICEABILITY
AESTHETICS
PERCEIVED QUALITY

Question 3

consists of the primary operating characteristics of a product.

Answer 3

Performance

Question 4

are added characteristics that boost the attraction of the product or service to the user.

Answer 4

Features

Question 5

is the likelihood that a product will not fail within a particular time period.

Answer 5

Reliability

Question 6

depicts to what extent a product’s design and operating characteristics meet establish standards

Answer 6

CONFORMANCE

Question 7

Is literally the average time elasped from one failure to the next.

Answer 7

Mean Time between Failures

Question 8

is the frequency with which a component fails, expressed failures per unit of time.

Answer 8

Failure rate

Question 9

Is a measure of how much use a person gets from a product before it breaks down to such a point that replacement makes more sense than continual repair.

Answer 9

Durability

Question 10

Involves the consumers ease of obtaining repair service, etc.

Answer 10

SERVICEABILITY

Question 11

means how a product looks, feels, sounds, taste or smells.

Answer 11

aesthetics

Question 12

is the individuals subjective appraisal of products or service attributes

Answer 12

Perceived Quality