POINTERS4 Flashcards
DEMINGS 14 POINT METHODOLOGY
CONSTANCY OF PURPOSE
THE NEW PHILOSOPHY
CEASE DEPENDENCE ON INSPECTION
END LOWEST TENDER CONTRACT
IMPROVE EVERY PROCESS
INSTITUTE TRAINING ON THE JOB
INSTITUTE LEADERSHIP
DRIVE OUT FEAR
BREAK DOWN BARRIERS
ELIMINATE EXHORTATIONS
ELIMINATE ARBITARY NUMERICAL TARGETS
PERMIT PRIDE OF WORKMANSHIP
ENCOURAGE EDUCATION
TOP MANAGEMENT’S COMMITMENT
create firmness of purpose for continual improvement of products and services and distribute resources to accomodate long-term needs rather than short-term profitability with a plan to become competitive, stay in business, and provide jobs
CONSTANCY OF PURPOSE
ESPOUSE THE NEW PHILOSOPHY, FOR ONE CAN NO LONGER ALLOW DELAYS, MISTAKES, AND FAULTY WORKMANSHIP
THE NEW PHILOSOPHY
REMOVE THE NEED FOR MASS INSPECTION AS A TECHNIQUE TO ATTAIN QUALITY BY BUILDING QUALITY INTO THE PRODUCT IN THE FIRST PLACE
CEASE DEPENDENCE ON INSPECTION
REDUCE TOTAL COST
END LOWEST TENDER CONTRACT
is to constantly make the system better with contributions from workers and management.
IMPROVE EVERY PROCESS
introduce up-to-date method of training on the job, incorporating management to make use of all employees
INSTITUTE TRAINING ON THE JOB
espouse and introduce leadership aimed at helping people carry out a better job
INSTITUTE LEADERSHIP
build a fear-free environment where everyone can contribute and work effectively
DRIVE OUT FEAR
People should work cooperatively with reciprocal trust, respect, and appreciation for the needs of others in their work.
BREAK DOWN BARRIERS
Do away with the use of slogans, posters, and exhortations demanding zero defects and a new level of productivity from the workforce, with no commensurate methods provided
ELIMINATE EXHORTATIONS
remove work standards that stipulate numerical qoutas for the workforce and the numerical goals for people in the management
ELIMINATE ARBITARY NUMERICAL TARGETS
eliminates the barrier that steal from hourly workers and people in the management of their rights to the pride of workmanship
PERMIT PRIDE OF WORKMANSHIP
deming’s philosophy is founded on long-term, continuous process improvement that cannot be carried out without properly trained and motivated employees
ENCOURAGE EDUCATION
A clearly defined commitment by the top management to constantly improve quality and productivity and strengthening obligations to put into practice all these principles is always advantageous to the workforce and the organization
TOP MANAGEMENT’S COMMITMENT
