TQM1 PART 3

Question 1

Quality related activities that incur costs

Answer 1

Prevention costs
Appraisal costs
Internal failure costs
External Failure costs

Question 2

These are incurred to prevent or avoid failure problems.

Answer 2

Prevention costs

Question 3

These costs are associated with measuring and monitoring activities related to quality standards and performance requirements.

Answer 3

Appraisal Costs

Question 4

These costs are acquired to treat defects revealed earlier when the product or service is delivered to the customer.

Answer 4

Internal Failure Costs

Question 5

These costs are obtained to treat defects exposed by customers.

Answer 5

External Failure Costs

Question 6

Two main components of the cost of quality

Answer 6

Cost of conformance
Cost of non-conformance

Question 7

is the cost of making available products or services based on required standards.

Answer 7

Cost of conformance

Question 8

Means failure costs linked with a process not functioning based on required standards.

Answer 8

Cost of non-conformance

Question 9

Cost of conformance

Answer 9

Prevention costs
Appraisal costs

Question 10

Cost of non-conformance

Answer 10

Internal failure costs
External Failure costs