TQM1 PART 6 Flashcards
1
Q
CORE CONCEPTS OF TQM
A
CUSTOMER SATISFACTION
INTERNAL CUSTOMER SATISFACTION
ALL WORK IS A PROCESS
MEASUREMENT
SYNERGY IN TEAMWORK
PEOPLE MAKE QUALITY
CONTINOUS IMPROVEMENT CYCLE
PREVENTION
2
Q
7 GENERIC WAYS IN WHICH THE QUALITY OF OUTPUTS CAN BE MEASURED
A
DEFECTS
REWORK
SCRAP
LOST ITEMS
BACKLOGS
LATE DELIVERIES
SURPLUS TIEMS
3
Q
REENGINEERING is also called what?
A
Business Process reengineering(BPR)
4
Q
Involves a complete rethinking and transformation of key business processes, leading to strong horizontal coordination and greater flexibility in responding to changes in environment
A
REENGINEERING
5
Q
Means gradual, incremental, continuos improvement
A
KAIZEN
