POINTERS6

Question 1

3 Methods that can be used in making an assessment

Answer 1

DISCUSSION GROUP METHODS
SURVEY METHODS
AWARD TYPE

Question 2

can yield some usefull insights and facilitate effective improvement activities.

Answer 2

DISCUSSION GROUP METHODS

Question 3

is excellent for measuring employee perceptions of TQM in an organization.

Answer 3

SURVEY METHOD

Question 4

The organization gathers information, generates a list of strenghts and improvement opportunities, and scores it.

Answer 4

AWARD TYPE

Question 5

Phases in TQM implementation

Answer 5

PREPARATION
PLANNING
ASSESSMENT
IMPLEMENTATION
DIVERSIFICATION

Question 6

It is during this phase when management decides whether or not to pursue a tqm program.

Answer 6

PREPARATION

Question 7

a detailed plan of implementation is drafted

Answer 7

PLANNING

Question 8

This requires a thorough self-assessment both from management and customers or clients

Answer 8

ASSESSMENT

Question 9

it is during this phase that support personnel are chosen and trained, and managers and the workforce are trained

Answer 9

IMPLEMENTATION

Question 10

In this stage, managers utilize their tqm experience and successes to bring groups outside the organization into the quality process.

Answer 10

DIVERSIFICATION